Ben Pursell Email & Phone Number

Hamlin, Ny, Us

Rochester, Ny, Us

Lead IT tech providing end-user support for hardware, software, and network infrastructure.Hardware support: Laptops, desktop PC's, Chromebooks, iPads, HP printers, SmartBoards, Viewsonic ViewBoards, LAN/WiFi infrastructure, Xerox print devices, network cabling and HP switches, Avaya IP phones, peripheral devicesSoftware support: Windows 11, Windows 10, Windows 7, GSuite, MS Office, SchoolTool, Apple Apps, Google Education platforms, Adobe Cloud products, ClassLink, SchoolTool, Server VM.Network and software admin functions: User/object administration and maintenance in Active Directory and Google Admin, iBoss for Apple device management, Mosyle for Apple device management Group Policy, Avaya IP Office vmail user admin/maintenance, Day Automation security and camera systems user admin/maintenance, Apple School Manager and Managed ID's, PaperCut print management Virtual Reality: Lenovo Mirage Solo VR in primary education classroom environment Microsoft/Desktop SupportHP Laptops and DesktopsIT TechnicianIT Technical SupportTechnical Analyst

Served as field rep for insurance companies to collect data to support underwriting analysis.Trained field reps to perform underwriting field rep functions.

Rochester, New York, Us

Reported to the company president, serving as an internal consultant, to develop and champion organizational culture and cultivate employee satisfaction at a 1500 employee home care and hospice agency. Led special technical projects to support executive initiatives including designing, implementing, and supporting the Lifetime Care wound care digital photography program. •Trainer/coach- Coached leaders on organizational culture and alignment of culture-connected behaviors within team roles. Produced and led skills and staff development training to enhance patient and customer satisfaction outcomes within teams. Created and facilitated training modules on communication style and Crucial Conversations•Organizational development- Led organizational culture initiatives, including culture change•Executive leadership- Analyzed and presented employee satisfaction data and trend analysis content for executive leadership teams. Directed and led Management Operations meetings•People champion- Identified opportunities to increase employee satisfaction and retention through the creation and direction of: focus groups and trend analysis, employee survey campaigns, and the design and implementation of staff engagement programs and appreciation efforts•Digital productions- Designed and edited the company blog and created digital training videos and special digital content for executive initiatives•Technical projects- Led special technical project implementations initiated by executive staff and senior leadership team, including the digital photography wound care program (hardware and software implementation and support)•Measurably enhanced employee satisfaction- substantiated by 6 successive years of progressively improved satisfaction scores (Great Place to Work survey tool)

Rochester, New York, Us

Network/Desktop Systems Engineer:Lead support engineer for Lifetime Care. I supported clinicians and office professionals with responsive, efficient solutions to software, hardware/peripheral devices, and network connectivity issues and training needs. Providing professional support in a friendly, caring manner was the hallmark of my technical career at Lifetime Care!Training functions included: Windows operating systems, Microsoft Office productivity suite, and Lotus Notes, Allscripts clinical software

Served as a technical software and hardware trainer for IKON Office Solutions of Rochester NY.Led operating system training, productivity suite training, and computer hardware training (including A+ Tech Certification) customized to client requirements.Consistently achieved "Trainer of Distinction" recognition during my training career with IKON.Recognized for exceptional training performance in student reviews and recommendations.

Served as technical facilities manager in support of classroom environment and training staff.Responsible for managing hardware and software configuration for in-house and client site technical training classes.Managed classroom technical support staff and tech assets.

B.S., Business Administration

Comptia A+ Hardware Certification, Computer Hardware Technology/Technician And Trainer

High School Diploma- College Prep., College/University Preparatory And Advanced High School/Secondary Diploma Program

Certified Professional And Personal Coach, Professional And Personal Coaching