Manage Technology Services

Deliver and implement Enterprise Content Management solutions for OpenText Inc. (Largest software company in Canada). Solutions include document and records management with Electronic and Physical records, business workflow, process automation and complex system integrations for various industries (Oil and Gas, Energy, Government, Insurance, Retail and Manufacturing)- Manage project lifecycle from initiation to close-Out. Deliver and manage project requirements such as project charter… Show more Deliver and implement Enterprise Content Management solutions for OpenText Inc. (Largest software company in Canada). Solutions include document and records management with Electronic and Physical records, business workflow, process automation and complex system integrations for various industries (Oil and Gas, Energy, Government, Insurance, Retail and Manufacturing)- Manage project lifecycle from initiation to close-Out. Deliver and manage project requirements such as project charter, resource planning, budget plan, quality assurance tasks and communication strategy- Define and implement delivery excellence improvements for in-flight and potential projects- As a business analyst, partnered with customers in analyzing business processes, measure key performance indicators, identify potential business risks and initiate IT continuous improvements- Worked with the Managing Director for project prospects through product demonstrations, joint application development workshops and proof-of-concepts- Steer and provide mentoring to Junior Project Managers and Business Analysts Show less

- Deliver and operate a 'High Availability' IT Infrastructure support for Shell Scotford and Albian Mining, running 7x24 support using ITIL processes and ensure safety based on Heavy Oil Safety Standards (OSSA)- Managed operational and new investment budget (OPEX @10 Mil and 5 mil CAPEX) in adherence to IT Annual Savings Targets and Demand Management- Managed IT teams (internal/external), including performance appraisals, career development and resourcing- Measure and manage IT… Show more - Deliver and operate a 'High Availability' IT Infrastructure support for Shell Scotford and Albian Mining, running 7x24 support using ITIL processes and ensure safety based on Heavy Oil Safety Standards (OSSA)- Managed operational and new investment budget (OPEX @10 Mil and 5 mil CAPEX) in adherence to IT Annual Savings Targets and Demand Management- Managed IT teams (internal/external), including performance appraisals, career development and resourcing- Measure and manage IT outsourced partners performance to ensure adherence to agreed IT service levels- Partner with business site leaders in defining and executing IT strategy to meet production targets and “License-To-Operate” requirements Show less

- Lead the Global IT Service Management in delivering critical IT services for Global Function businesses including HR, Financial/Treasury, Legal, Contract and Procurement, Real Estate and Pension Management- Assessed, managed, and reported performance of outsourced partners - AT&T, HP and T-System in meeting agreed service levels- As a “Single-Point-Of-Contact” for business stakeholders, resolved major escalations and outages - Implement service roadmap, execute new service and… Show more - Lead the Global IT Service Management in delivering critical IT services for Global Function businesses including HR, Financial/Treasury, Legal, Contract and Procurement, Real Estate and Pension Management- Assessed, managed, and reported performance of outsourced partners - AT&T, HP and T-System in meeting agreed service levels- As a “Single-Point-Of-Contact” for business stakeholders, resolved major escalations and outages - Implement service roadmap, execute new service and continuous service improvement projects Show less

Deliver and manage Global IT Application Hosting service with hardware for 15k+ Windows Physical/Virtual servers and data centers at Shell IT hubs in MY, US, UK and The Netherlands- Indirectly managing 200+ engineers in providing E2E multi-tiered (7x24) IT Infrastructure support, within a US$10M annual budget, - Worked with IT Architects and other vendors (underpinning contracts) to deliver service roadmap and continuous improvements projects- Performing service management reviews… Show more Deliver and manage Global IT Application Hosting service with hardware for 15k+ Windows Physical/Virtual servers and data centers at Shell IT hubs in MY, US, UK and The Netherlands- Indirectly managing 200+ engineers in providing E2E multi-tiered (7x24) IT Infrastructure support, within a US$10M annual budget, - Worked with IT Architects and other vendors (underpinning contracts) to deliver service roadmap and continuous improvements projects- Performing service management reviews and addressing business escalations Show less

Streamline and implement regional portfolio for video collaboration, knowledge management and document management in the Asia Pacific region for Upstream businesses- Deliver projects to implement Knowledge Management processes and standards across Upstream business in the Asia Pacific region- Championed global initiatives focusing on Knowledge Management

• Delivered and managed IT services for Deep Water Gas Capital Project (Philippine Malampaya) with an operational budget of $150 mil (CAPEX & OPEX) • Delivered a diverse portfolio of surface and subsurface operations on IT core infrastructure, reservoir engineering, seismic interpretation and management, working with global teams for effective delivery• Managed business escalations and addressed major site interruptions • Delivered projects, implemented automated service monitoring… Show more • Delivered and managed IT services for Deep Water Gas Capital Project (Philippine Malampaya) with an operational budget of $150 mil (CAPEX & OPEX) • Delivered a diverse portfolio of surface and subsurface operations on IT core infrastructure, reservoir engineering, seismic interpretation and management, working with global teams for effective delivery• Managed business escalations and addressed major site interruptions • Delivered projects, implemented automated service monitoring and asset Integrity systems (Topsite) Show less

Oversee the implementation of IT ERP system (JD Edwards) across Manufacturing Centres located in the Philippines, Singapore, Japan and Thailand- Headed the IT Special Deployment Department comprised of project managers, system designers and system analyst- Led the deployment of IT ERP solutions projects and other interfacing applications that improve reliability, enhance efficiency and established scalability for future growth focusing on manufacturing and logistics to Michelin's major… Show more Oversee the implementation of IT ERP system (JD Edwards) across Manufacturing Centres located in the Philippines, Singapore, Japan and Thailand- Headed the IT Special Deployment Department comprised of project managers, system designers and system analyst- Led the deployment of IT ERP solutions projects and other interfacing applications that improve reliability, enhance efficiency and established scalability for future growth focusing on manufacturing and logistics to Michelin's major centres across Asia Pacific Show less

• Led, with 3rd Party vendor (Andersen Consulting/Accenture) in delivering the 5 year tax computerization project which was sponsored by Japan government through its mutual aid agreement with the Philippines• Developed and transformed business requirements to IT services• Delivered, together with Andersen Consulting, functional specifications• Led the testing in all phases of the Service Development Lifecycle• Reviewed and sign off IT packages for deployment to operations

• Led the system automation - 'Real Estate Taxation and Mapping • Perform system maintenance and proactive monitoring• Manage system changes and its business impact• Provide input in system roadmap and future enhancements