Leadership and Organizational Development Services.Assist startups with Merger & Acquisition. Mentorship & lectures at UW MBA School.

Operationalized PaaS/SaaS services in public cloud and expanded datacenters to offer Hybrid cloud to customers globally. Led cyber security and compliance programs. Built DevOps team in Seattle and India.https://soundcloud.com/techbarometer/ben-ravani-path-to-authentic-leadership

IaaS Strategy

Serving people with disabilities from birth to retirement - energized the organization with a new vision, brought metrics to lines of businesses, and increased mission impact in serving kids and adults. Grew revenue for social enterprise busiensses.

Responsible for operationalizing CRM, ERP and other SaaS B2B cloud solutions for the Microsoft Business Solutions division; serving and growing to 250K cloud subscription customers. Drove collaborations across organizations including, support, sales, marketing, operations, engineering, partners and delivered IaaS, PaaS and SaaS architecture and operation improvements for customers in NA, EMEA, APAC, and LathAm. Built an innovative team of developers and focused on Business Intelligence, analytics and automation. Improved SaaS resiliency and customer experiences by delivering self-healing and self-services. Led efforts cross engineering and technical operations that resulted to improve CRM online services quality and performance globally. Created the Customer Experince team. Helped customers' executives on decisions to move their business applications to Microsoft cloud by answering why cloud? and why Microsoft Cloud? Assisted Sales and Marketing teams in customers executive meetings and in conferences with messaging, education and closing deals. Drove privacy and security programs; obtained compliance to HIPAA,, SAS16, ISO27001, EU Model Clouse, G-Cloud, and FedRAM (pending).Advised Social Listening and Dynamics AX teams with SaaS plans on Azure. Drove the IaaS and PaaS plans for CRM online to serve Public Sector and expansion in LathAm and China.

Responsible for managing WL B2C cloud services serving over 650 million customers. Built and led a site reliability engineering team operating over 100K servers and 400 Petabytes of storage in 24 datacenters, receiving over 3 billion emails, 1.6 billion logins, and 8 billion IMs daily. Drove vision and led collaborative efforts for quality, automation, and customer experience improvements. Drove design and architecture for Windows Activation & Validation and Malware protection cloud services for scale and reliability. Led efforts in defining policies and procedures for operating business to consumers cloud services. Drove security and privacy programs and obtained ISO27001 compliance.Cross Company project - in working with HR, initiated the creation of a new engineering discipline at Microsoft, Service Engineering (SE), to retain and hire top talent in cloud services - rallied senior executives, obtained approval from CEO, and rolled out the new discipline –resulted in 1,000 employees receiving an additional merit increase in the 2011.

Director, NetDocs services –SaaS with email and office productivity - Hired and built a new start up team that designed and implemented IaaS and PaaS infrastructure and platform. Developed the end-to-end customer support eco-system for an early stage SaaS business.Group Manager, MSN International Marketing - Drove strategy to increase MSN Directory content and led a team in acquiring a number of companies or licensing their content in countries including Germany, France, Taiwan, Australia, and US.Group Program Manager, Windows NT Commercial - Orchestrated the plan for winning Internet Service Providers(ISP) who were using Unix and Apache. Led a team that delivered feature gaps in Windows Server products. Group Manager, Site Server and Microsoft Commercial Internet Services (MCIS) - Built an engineering team and shipped Site Server 2.0, 3.0 and Microsoft Commercial Internet Services (MCIS). Led an innovative team in developing a cross browser, cross platform, and cross Firewall Service Management Interface for SiteServer. Championed web products performance testing methodology and labs.Senior Manager, Worldwide Product Release Services – Spearheaded the transformation of ERP products release systems at MSFT from a start-up stage to a global enterprise system at scale. Drove vision and then delivered the Microsoft’s release to manufacturing systems for a timely delivery of BOM components for all products to the right places at the right time.In partnership with IT department drove the plan and led efforts in creating the new SKU mastering ERP system for Microsoft. Simplified and consolidated all SKU management systems in subsidies into one integrated Corporate system.

Oversaw automation projects in the 777 Electrical Engineering to modernize airplane wiring and electrical systems. Extensive experience in Unix, TCP/IP protocols, and Oracle database.