Benjamin Hale Email & Phone Number

Southeast Coastal US

South Carolina, United States

Columbia, South Carolina Area

• Managed all operations including sales, hiring/training, inventory, merchandising, logistics, and P&L,
• Increased store’s operating income 3 consecutive years by over 100%
• Promoted several employees to management positions, demonstrating personnel development
• Led team through an SAP software conversion while still exceeding goals
• Earned top 10 status in multiple company metrics including sales, credit card sales, and pro growth
• Hosted professional workshops and community events to drive business and network in our service area

Charlotte, NC

• Sold tile and setting materials to customers and contractors in a retail environment
• Managed orders to ensure timely delivery of materials between distribution centers, stores, and customers
• Resolved customer issues by providing solutions acceptable to both the customer and the company
• Generated the most contractor credit accounts in store, increasing business and contractor satisfaction
• Met or exceed sales goals every pay period through networking and practicing aggressive sales strategies
• Researched tile installation and building information to serve my customers through product knowledge

Banco, VA

- Maintained farm property including landscaping, fence repairs, equipment maintenance, and general building maintenance - Managed inventory to ensure constant access to livestock feed, fuel, and other necessities - Provided daily care for a variety of livestock by ensuring proper access to food and water, and assessing animal health- Grew a quarter-acre.

Gastonia, NC

- Cold called businesses to generate sales and general business contacts- Created and managed operations documentation for quality assurance- Generated increased sales and market exposure for the company- Served as liaison between clients and technicians to ensure satisfaction

Charlotte, NC

- Managed team of 14 representatives by identifying opportunities to improve efficiency through call monitoring and performance reviews- Provided training in weekly meetings to improve team competencies and issue resolution times- Improved team metrics from an average of 60% to goal, to 90% to goal within one month of inheriting team- Ensured solutions.

Charlotte, NC

- Resolved over 40 customer issues each day using a wide variety of tools- Maintained customer satisfaction rates above 89% - Exceeded sales goals at or above 120% to goal for 6 consecutive months- Promoted to assistant supervisor for maintaining excellent metrics

Bachelor Of Arts (B.A.), Major: English- Professional Writing Minor: Philosophy

Activities and Societies: Worked as a DJ at NSU's radio station for three years

Education record