Ben Jones Email & Phone Number

Saint Paul, MN, US

• Act as the business leader of FinDox post-acquisition (FinDox was acquired in Dec 2022)
• Drive integration efforts by collaborating with other Reorg leaders to identify synergies
• Boost cross-selling efforts by providing training/knowledge to the commercial team
• Improve end user experience and internal team productivity by working with the tech team and product strategy team to create more sustainable and dynamic systems

• Head of core operations team - 20+ account managers and operations personnel (growing rapidly)
• Participate regularly in senior leadership strategy meetings
• Work with other department heads and executives to identify present and future client needs as well as potential upselling/cross-selling opportunities
• Led implementation of CRM software to improve company-wide visibility and tracking of the sales/client success funnel; also set up integrations with other programs such as Salesforce
• Formalized team structure to increase specialization and to create leadership opportunities for team members

• Assisted in interviewing, onboarding, and mentoring new hires
• Continued to manage key client accounts while also managing a team of other Client Success Managers
• Analyzed client health and overall system performance
• Collaborated closely with development team to improve system customization and limit critical issues

• Oversaw daily operations and implementation of new processes
• Developed strong long-term relationships with key clients
• Led client onboarding and system optimization
• Liaised with bankers and investors regarding financial transactions
• Facilitated software training sessions for clients

• Expedited product launch by testing system features and providing feedback
• Created and implemented business processes to improve client experience and increase efficiency
• Maintained client data and conducted weekly reconnaissance on system

San Francisco, California, US

• Led team of 12 agents responsible for growing supply in Northern California. Organized team meetings, assigned leads and acted as point of contact
• Expanded team by interviewing applicants and assisting in training new hires
• Established metrics for tracking our interview team's performance based on the success of our hires

San Francisco, California, US

• Increased driver supply by helping drivers with account issues and proactively coming up with solutions to onboarding problems - helped achieve a lift of up to 20% in major markets including San Francisco and.
• Worked directly with different departments including the marketing, product, and engineering teams to help implement improved growth strategies and CRM tools

• Grew business by prospecting for new clients after becoming licensed
• Negotiated lease agreements and oversaw relevant documentation and procedures
• Assisted in daily operations including handling calls, helping with social media marketing and CRM

Culver City, CA, US

• Assisted accountants with filing, data entry, payroll and optimizing their online data system for Sony films
• Gained an understanding of basic accounting procedures for motion pictures

Los Angeles, CA, US

• Worked at front desk and assisted in the general day-to-day operations of the museum, including setting up for events, greeting visitors and answering calls
• Created PowerPoint presentations for guest speakers to utilize

Bachelor'S Degree, Business Administration And Management, General

Education record