Sami Ben Salah Email & Phone Number

Luxembourg, Lu

Pantin, Ile-De-France, Fr

Toronto, On, Ca

Toronto, On, Ca

London, England, Gb

Software Implementation Business ConsultantSolution Implementation, software testing, Project Management, Functional requirements definition, Business contacts on various levels, service orientation, team spirit, IT Background, problem solving, communication & presentation and Pre-Sales.• Defining Business requirements and Functional Specifications• Data Analysis and Data Mapping• Integration Definitions• Follow up with developers responsible for the construction phase• Functional Testing and User Acceptance Testing

Kansas City, Missouri, Us

• Strong relationship with business experts and translates business requirements into system requirements and system settings.• Documents business requirements, analyses impact of the changes, prepare functional specifications, technical specifications, develop, configure and perform unit tests as well as assists the users in the UAT phase, all of this following customer methodology before going to Production• Involves in implementing solutions, advising and supporting system users.• Involves in project rollouts and implementations and in improvement projects to facilitate better usage of the system, as well as maintenance and support e-business environments by providing techno functional support of operational business implementations.• In depth knowledge of NSCC (management of all Electronic Fund Transfer files) Operational Support Activities, Second level application support activities Coordination and conduct of application testing (new support packages, releases, functionality and customizing) Design, Evaluation, specification, test and implementation of template changes Participate in global knowledge sharing activities within functional area Secure customer/DTCC connectivity• SWIFT, FundSettle, Vestima and EMX, CheckFree/Frontier standard,Trades Processing and Settlement , Reconciliation, Order Management, Portfolio Modelling, Equity, Fixed income, Mutual Funds • Experience with operational aspects of RDBMS based applications in UNIX environment and Windows• Exposure to High Availability setup, HP MC/SG, HP Open View ITO, Backup Management • Assist with implementation of “Minimum Control Standards” for Problem Management, System Administration• Windows Administration, SAN Storage, Citrix and VMWare setup.

Igny, Fr

European Technical Support• Main contact with Outsource Call Center Phone Support, European Email Support and deal as last support line• Provided training to Hotline Agents Bi-Monthly (30 agents)• Created and keep up to date the Company Website Support pages, including the FAQ’s• Implemented a new way to make manuals to meet customer requirements• Participate in Alpha and Beta testing for all products. Bug reporting and suggest possible solutions or product improvements. Also manage to collect customer feature demands and report them to the development team.• Responsibility for dealing with day to day problems on a broad base of applications, and was able to feed back bugs and enhancement back into the development cycle.

Us

Customer Service Helpdesk• Created some new training thinking (train the agent with the different products and setting up a lab for different tests to be able to solve present and future customer problems)• Did manage the team schedule• Prepared Computer Shows visits (Exposition etc,..)• Developed a new Problem & Solution reporting sample• Generating procedures and process to enhance the support capability of the team.• Was able to demonstrate a proactive methodology to support and was able to contribute to the evolution of support through process and automation at a lower cost.

Responsible for the installation of an all over network, cabling, VOIP & IPTV, wireless, satellite. Set up a team of 8-12 people• Preparing blue prints for the installation of a computer room in existing or non-existing buildings.• Contacting the countries authorities for all needed Authorizations.• Preparing the moving of all needed team, tools and equipment (Knowledge of CISCO network (Router, AVVID, Catalyst,),• Setting Up an emergency crisis team during delivering period to be able to solve any unexpected problem.• Contact and management of any outsourced company • Taking care of all Budget related matters and deadlines• Successful delivery of all projects in time