Benjamin Salyers Email and Phone Number

• Configures and optimizes time-division multiple access (TDMA)-based Internet Protocol (IP) and Radio Frequency (RF) Tactical Data Link 16 network via SAIC’s Joint Range Extension (JRE) gateway.• Identifies and troubleshoots data loops by utilizing the Data Extraction and Reduction Guide (DERG) to prevent network crashes and downtime.• Unit Equipment Custodian - Manages over $3M worth of computers and peripherals using Information Technology Asset Management (ITAM). Performs detailed equipment checks, troubleshooting, and preventive maintenance to ensure operational readiness and system integrity, including regular inspections of computers, servers, and networking devices to maintain 100% uptime for over 400 Airmen and contractors.• Trained and led a team of six American and two Danish Airmen during 10-month deployment resulting in 20% decrease in operator error through improved team management and collaboration.• Established Joint Range Extension Applications Protocol over IP (JREAP-C) links connecting Forward Operating Bases to maintain vital 24/7 surveillance, situational awareness, and communication networks between 15 different bases and 10 aircraft platforms across U.S. Central Command during deployment.

• Enhanced store operations and customer service by fluidly switching between departments and staying updated on the latest products which led to a 15% increase in customer satisfaction.• Demonstrated effective communication skills by conveying technical information about home theater and computer products, and tailoring communication styles for diverse customer knowledge levels, resulting in higher customer engagement and sales.