Performance-driven project management professional with technology, deployment and development experience spanning 20 years. A collaborative leader experienced in planning and executing high value projects. Exceptional record of leading cross functional teams to achieve rapid business results. My core competency is the ability to understand the business goals and technology required to deliver innovative solutions that provide a competitive edge ensuring bottom line success. SELECTED ACCOMPLISHMENTS■ Directed implementation for FedEx Office of over 2100 MFDs and associated solution software that resulted in significant productivity gains for 1300 centers nationwide and Canon revenue growth of $387 million. Received the Canon Americas President's Award for results achieved. ■ Led cross functional team that enabled Oce to implement enterprise infrastructure changes for supply chain, IT systems (Oracle ERP), logistics and service. Enabled company to receive, ship, sell, support and service Canon products. Launched 44 new Canon hardware and software products resulting in a 15% increase in sales over previous year. ■ Project Managed successful Siebel CRM / wireless deployment for Pitney Bowes utilized by 1500 field service technicians. The $5M deployment of Field Service & Call Center reduced first time fix rate from 3 days to 1 and improved the overall customer experience. Project enabled Customer Service to change from a cost center to a profit center - was recognized with the Computerworld Best Practices in Mobile and Wireless award.Areas of Expertise: Enterprise Solutions Deployment / Software Development / MPS / New Product Development & Launch.
Listed skills include Cross Functional Team Leadership, Project Management, Crm, Program Management, and 13 others.
