Installed and managed ERP system to complete daily tasks such as generating sale orders,tracking inventory and handling customer service issues. Managed high-volume VIP salesaccounts and expanded customer base through new marketing opportunities. Developed SOPfor order processing, product return tracking and inventory management. Performed high-levelinventory auditing and general accounting for payments received.

Maintained service uptime by utilizing NagiOS monitoring to troubleshoot and resolve problematic hardware and software related issues. Performed system-wide updates of internal services and packages, modifying source code and compiling in a development environment before rolling out to production.• Assisted with datacenter triple power outage to completely regain system uptime in less than 24hours.• Combated millions of spam messages by investigating and disabling hacked or compromised websites.

Provided technical assistance and answered inquiries regarding product setup, system navigation, programming and other various web application, networking or email issues through e-mail ticketing system and phone support. Beta tested new products and assisted with bug tracking using Redmine software.• Demonstrated exceptional customer service skills by going above and beyond the scope of in-house support to ensure customer satisfaction.

Directed team of developers and programmers constructing database systems and automated macros for clients using Microsoft Office (Excel, Word, Outlook and Access) and VBA. Oversaw construction of website design and administration using content management solutions such as Wordpress and Magento. Supervised installation of hardware systems including servers, networking and point of sale terminals.

Developed internal database systems and automated macros using Microsoft Office (Excel, Word, Outlook and Access) and VBA to manage key department data, leading to improved business unit operations. Maintained less than 1% downtime as sole administrator of proprietary CorVu reporting software with more than one hundred active user accounts and over 5,000 reports, including several hundred daily-scheduled reports. Calculated pricing and processed invoicing for large-volume, high-dollar bulk pipeline transactions. Produced key financial reports including budget and fiscal year-end reports and managed other critical reporting aspects requiring strict accuracy.• Consistently exceeded call of duty by telecommuting during personal hours to ensure uptime.• Optimized critical business units through implementation of efficient processing systems and evolvement of archaic reporting methods.

Constructed invoicing systems and automated pricing macros using Microsoft Office (Excel, Word and Outlook) and VBA to manage large-volume, high dollar bulk pipeline transactions. Increased system-wide data integrity through cleanup of over 100,000 customer accounts. Utilized proprietary SAP 4.2 system for price management, invoice generation and sales contracts.• Encouraged a working atmosphere by providing additional guidance and instruction to fellow employees.• Reinforced customer relationships with consistent communication and first-rate service.

Validated data for complete parallel system upgrade from AS400 to new Transportation Management System (TMS). Corrected over 10,000 customer accounts requiring cold-calling for current contact information. Designed Microsoft Excel based dispatch management system reducing errors in product shipments. Gained valuable experience working with large data sets while managing daily EDI 214 imports.• Redesigned in-house systems improving operational efficiency.• Strengthened customer service through improved communication from updated contact information.