Worked as office operations, IT and general support for a women's clothing manufacturer with two retail stores in Maine. This included managing day to day operations in the production of the clothes, order fulfillment, inventory and sales. Also training new employees in various positions around the office. Worked closely with production manager, sales manager, and company leaders to ensure a smooth production and sales workflow. Daily tasks include: Website maintenance and support using Shopify for eCommerce.Inventory control using both Shopify and Square systems for multiple retail locations, warehouse, and online.Customer service and sales for both retail and wholesale sales channels. Procuring, receiving, and distributing incoming supplies, products, and materials.Assisted in build out of two retail stores as well as IT support, CCTV security and inventory distribution.Fabric handling and production: spreading fabric, adding care labels, and sewing.Production of marketing materials all produced in house.Photography, digital asset management and retouching.Managed online brand presence on various platforms including Google Business & Analytics.

See Below. NTT Data Inc. purchased Dell Services Inc. in Fall 2016. No actual change to my position or duties.

Data Center Analyst - Monitoring and emergency support for Cedar-Sinai Medical Center's Tier 4 Data Center. Activities and Achievements include: • ITIL Process: Executing and updating Service Now, ITG (HP Change Request System) and Microsoft's Service Manager/SCOM as well as other Enterprise inventory products.• MACD (Move/Add/Change/Delete) Hardware requests. Deployment of Enterprise Server hardware including Cisco Nexus Servers and Network Equipment.• Project Management: Completed a complete inventory and application of an RFID Asset Management System• Emergency Support: Assisted in resolving outages via bridge calls for SEV1/SEV2 incidents• Daily Amber Lights inspection of all servers for hardware failures.• Diagnosis and restoration of downed Ensemble Interfaces (FTP, PACS, ADT, EPIC, etc.)• Created and Presented daily Turnover reports.• Created and Updated Standard Operating Procedures Documents.• Use of multiple inventory and configuration management products including, iTracs, DSView, Rackwise, RFCode Asset Management software.• Trained in basic use of Cisco UCS Manager.• Deployed Cisco UCS Nexus Fabric Equipment as well as Blade Servers and Chassis.• Deployed and decommissioned IBM & HP Servers, Blades, and Blade Chassis..• Worked with team on graveyard shift.• Trained in HIPAA compliance.

At one time the largest dedicated and co-location server company in Los Angeles.• Handled all aspects of the daily operations of the data center. Including reboots, installs, troubleshooting for over 3000 dedicated and co-located servers.• Specialized in OS installation with all varieties of Linux/Unix/Debian, ESX Virtual Servers, and Windows 2003/2008 Servers.• Solved over 2000 support tickets and calls annually,• Customer conflict resolution: saved many clients from cancelling our service during emergency outages and other troubled times.• Emergency analysis of all types of hardware/software failures.• Install and replace all types of rack equipment/accessories.• Network administrator support/diagnosis• Provided DNS administration and website performance tune-ups.• Wrote internal SOP documents and trained support staff as well as interns from local technical institutes.• SEO marketing and new product development for company website.• Forensic data recovery on failed hard drives from all common files systems.• Installed/configured/supported ISP Control Panel software, cPanel, DirectAdmin, and PSOFT products• Apache (LAMP) website and database optimization and tuning. • Worked primarily on solo graveyard shift.

A specialized IT consulting partnership servicing local businesses and individuals.• Corporate diligence/consulting, hiring webmasters and consulting on streaming media servers• Windows Media and Quicktime streaming development/installations• Open source development platforms for shopping carts/eCommerce (Interchange)• PocketPC development/research of wireless/handheld technologies• ISP Web Hosting services for over 90 independent websites• Home/Office Internet setup and repair using Cable/DSL and WiFi• Researched streaming MP3 technologies• Database design and implementation• Linux Server security and administration• On-site tech support for local small and medium size businesses with MAC and PC workstations• Data recovery and backup

Digital Entertainment Network, INC. was the creator of original TV programming for Generation Y online audiences.• HTML programmer using Vingette Story Server content management system• Enhanced Services - explored new/alternative ways of experiencing DEN.NET• WAP/WML, DTV, pocket PC development, converting video to palm size devices• Streaming of live performances with Quicktime and Windows Media• Technical support for special projects including an Airstream Tourbus with LAN installation with media server, database and wireless communications represented DEN at special development conferences and design previews

A ecommerce and web hosting company for entertainment professionals.• Maintained both company and client websites HTML, JAVA, CGI• Log file analysis• Reporting and maintenance of domain name server and Apache web server• Programmer analyst during final phase of software release• Built installers, performed QA testing/debugging and created HTML help documents

Hired as Camera Operator, I quickly progressed to be responsible of all aspects of video production for a weekly Public Access television show. I also developed and expanded the company website, shopping cart, and live streaming production, as well as all other computer/technical duties.