Customer Support Specialist
Current
Apr 2024 - Present
AeroLeads people directory · profile
Ben Schoeffler Email & Phone Number
Customer Support Management and Operations
at
Circle
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Management and Operations
Location
Boise, Idaho, United States
Company size
Who is Ben Schoeffler? Overview
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Quick answer
Ben Schoeffler is listed as Customer Support Management and Operations at Circle, a company with 8 employees, based in Boise, Idaho, United States. AeroLeads shows a matched LinkedIn profile for Ben Schoeffler.
Ben Schoeffler previously worked as Customer Support Specialist at Circle and Support Operations Lead (remote) at Convertkit. Ben Schoeffler studied at University Of Idaho.
Company email context
Email format at Circle
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Circle
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Profile bio
About Ben Schoeffler
The theme that runs through my career is that I love connecting with people and helping them solve problems. I spent over six years at the $40M SaaS ConvertKit both as a technical support contractor and eventually as Support Operations Lead on the core team. This involved managing people, making data-driven decisions based on support trends, and creating systems to improve key support metrics. I am an expert at customer success enablement and helping a support team run smoothly with the tools they need to succeed. Before that I had experience running my own client based as a solo entrepreneur. I learned effective marking, course building, website creation, podcasting, video editing, and coaching skills. During that time I developed a website that had 3,000-5,000 unique visitors per day that I sold for a low five-figure sum. I also created a podcast in the wellness space with over 500,000 downloads.
Current workplace
Ben Schoeffler's current company
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Circle
4 roles
Ben Schoeffler work experience
A career timeline built from the work history available for this profile.
Support Operations Lead (Remote)
- At ConvertKit I helped scale the customer support team 300% to over 50 people through through working with an international BPO partner and developing a 90-day onboarding training. I was involved with day-to-day.
- ️Management of a fully remote international team.
- ️Through developing advanced training and… Show more At ConvertKit I helped scale the customer support team 300% to over 50 people through through working with an international BPO partner and developing a 90-day.
- ️Through developing advanced training and workflows we reduced response time from 72+ hours to under 5 minutes.
- ️Owned self-service and incorporate AI into the support workflow that resolved over 2,000+ tickets per month and saved over 400 teammate hours.
- ️Managed customer education team and collaborated regularly with product and engineering teams to create support documentation for successful product launch Show less
Mar 2019 - Nov 2023
Technical Product Specialist (Remote)
- As a contractor providing technical support for customers on the ConvertKit platform, I helped them diagnose problems and offered solutions. My experience with my own creator business (podcast, youtube, online courses.
- ️Consistently ranked in the top five for product specialists in regards to volume of tickets and customer happiness.
- ️Provided training to new product specialists and took on temporary… Show more As a contractor providing technical support for customers on the ConvertKit platform, I helped them diagnose problems and offered.
- ️Provided training to new product specialists and took on temporary leadership roles when needed
- ️Advanced experience in deliverability, email compliance, and billing. Show less
Oct 2017 - May 2019
Small Business Owner
Self-Employed
- I founded and ran a small client based business in Boise, ID. I was the sole employee and handled all of the client fulfillment, marketing, advertising, and business networking. The business involved coaching and and.
- ️Hosted a podcast with over 500,000 downloads.
- ️Ran a website with over 3,000-5,000 daily unique visitors. Sold that website for low five figure… Show more I founded and ran a small client based business in Boise, ID. I was the sole employee and handled all of the.
- ️Ran a website with over 3,000-5,000 daily unique visitors. Sold that website for low five figure sum.
- ️Developed multiple online courses and in person courses taught to individuals and local businesses. Show less
Jan 2013 - Oct 2017
Team & coworkers
Colleagues at Circle
Other employees you can reach at circle.so. View company contacts for 8 employees →
PB
Phillip Boyett
Colleague at Circle
Denver, Colorado, United States, United States
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PS
Prithviraj Sukale
Colleague at Circle
Pune, Maharashtra, India, India
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AM
Agney Menon
Colleague at Circle
Ernakulam, Kerala, India, India
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NN
Nelson Nectoux
Colleague at Circle
San Diego, California, United States, United States
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VP
Vera Papini
Colleague at Circle
São Paulo, Brazil, Brazil
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BS
Benjamín Silva Herrera
Colleague at Circle
Santiago, Santiago Metropolitan Region, Chile, Chile
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AR
Andréa Robaldo
Colleague at Circle
Amsterdam, North Holland, Netherlands, Netherlands
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AM
Akshay Mohite
Colleague at Circle
Pune, Maharashtra, India, India
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AM
Arden Matthews
Colleague at Circle
Greater Vancouver Metropolitan Area, Canada
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MA
Medha Agrawal
Colleague at Circle
Mumbai, Maharashtra, India, India
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Phillip Boyett
Colleague at Circle
Denver, Colorado, United States, United States
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PS
Prithviraj Sukale
Colleague at Circle
Pune, Maharashtra, India, India
View →
AM
Agney Menon
Colleague at Circle
Ernakulam, Kerala, India, India
View →
NN
Nelson Nectoux
Colleague at Circle
San Diego, California, United States, United States
View →
VP
Vera Papini
Colleague at Circle
São Paulo, Brazil, Brazil
View →
BS
Benjamín Silva Herrera
Colleague at Circle
Santiago, Santiago Metropolitan Region, Chile, Chile
View →
AR
Andréa Robaldo
Colleague at Circle
Amsterdam, North Holland, Netherlands, Netherlands
View →
AM
Akshay Mohite
Colleague at Circle
Pune, Maharashtra, India, India
View →
AM
Arden Matthews
Colleague at Circle
Greater Vancouver Metropolitan Area, Canada
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MA
Medha Agrawal
Colleague at Circle
Mumbai, Maharashtra, India, India
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1 education record
Ben Schoeffler education
FAQ
Frequently asked questions about Ben Schoeffler
Quick answers generated from the profile data available on this page.
What company does Ben Schoeffler work for?
Ben Schoeffler works for Circle.
What is Ben Schoeffler's role at Circle?
Ben Schoeffler is listed as Customer Support Management and Operations at Circle.
Where is Ben Schoeffler based?
Ben Schoeffler is based in Boise, Idaho, United States while working with Circle.
What companies has Ben Schoeffler worked for?
Ben Schoeffler has worked for Circle, Convertkit, and Self-Employed.
Who are Ben Schoeffler's colleagues at Circle?
Ben Schoeffler's colleagues at Circle include Phillip Boyett, Prithviraj Sukale, Agney Menon, Nelson Nectoux, and Vera Papini.
How can I contact Ben Schoeffler?
You can use AeroLeads to view verified contact signals for Ben Schoeffler at Circle, including work email, phone, and LinkedIn data when available.
What schools did Ben Schoeffler attend?
Ben Schoeffler studied at University Of Idaho.
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