Ben Schoeffler Email & Phone Number

Remote

Remote

At ConvertKit I helped scale the customer support team 300% to over 50 people through through working with an international BPO partner and developing a 90-day onboarding training. I was involved with day-to-day management and implementing data driven strategy to increase retention and reduce churn. It was a lot of fun and an exciting time! Some highlights of my time at ConvertKit:▪️Management of a fully remote international team.▪️Through developing advanced training and… Show more At ConvertKit I helped scale the customer support team 300% to over 50 people through through working with an international BPO partner and developing a 90-day onboarding training. I was involved with day-to-day management and implementing data driven strategy to increase retention and reduce churn. It was a lot of fun and an exciting time! Some highlights of my time at ConvertKit:▪️Management of a fully remote international team.▪️Through developing advanced training and workflows we reduced response time from 72+ hours to under 5 minutes.▪️Owned self-service and incorporate AI into the support workflow that resolved over 2,000+ tickets per month and saved over 400 teammate hours.▪️Managed customer education team and collaborated regularly with product and engineering teams to create support documentation for successful product launch Show less

Remote

As a contractor providing technical support for customers on the ConvertKit platform, I helped them diagnose problems and offered solutions. My experience with my own creator business (podcast, youtube, online courses etc...) helped in this regard, as well as my technical experience with email marketing.▪️Consistently ranked in the top five for product specialists in regards to volume of tickets and customer happiness.▪️Provided training to new product specialists and took on temporary… Show more As a contractor providing technical support for customers on the ConvertKit platform, I helped them diagnose problems and offered solutions. My experience with my own creator business (podcast, youtube, online courses etc...) helped in this regard, as well as my technical experience with email marketing.▪️Consistently ranked in the top five for product specialists in regards to volume of tickets and customer happiness.▪️Provided training to new product specialists and took on temporary leadership roles when needed▪️Advanced experience in deliverability, email compliance, and billing. Show less

Boise, Idaho, United States

I founded and ran a small client based business in Boise, ID. I was the sole employee and handled all of the client fulfillment, marketing, advertising, and business networking. The business involved coaching and and technical skills such as website development, podcasting, public speaking, video editing, and online / in-person courses. ▪️Hosted a podcast with over 500,000 downloads.▪️Ran a website with over 3,000-5,000 daily unique visitors. Sold that website for low five figure… Show more I founded and ran a small client based business in Boise, ID. I was the sole employee and handled all of the client fulfillment, marketing, advertising, and business networking. The business involved coaching and and technical skills such as website development, podcasting, public speaking, video editing, and online / in-person courses. ▪️Hosted a podcast with over 500,000 downloads.▪️Ran a website with over 3,000-5,000 daily unique visitors. Sold that website for low five figure sum.▪️Developed multiple online courses and in person courses taught to individuals and local businesses. Show less