Ben Serviss Email & Phone Number

Columbus, OH, US

New York City, NY, US

• As a Director of Engineering at LTV, my time is split between unblocking my teams of senior engineers and associate directors, identifying critical issues and opportunities across the company, and planting the seeds.
• Technical owner of our Payments, Billing, Risk, Customer Support Operations and Compliance Operations teams
• Technical advisor to the Finance department
• Own the long-term technical roadmap for payment processing, billing and risk mitigation infrastructure
• Lead teams of senior engineers to identify, plan and execute high-value projects in collaboration with partner teams
• Recruit, onboard and cultivate engineering talent to realize their career aspirations while accomplishing ambitious business objectives

New York City, NY, US

• In 2020, BeenVerified was reorganized as The Lifetime Value Company, a new entity created to operate BeenVerified as well as our growing stable of data-focused sites like Bumper, Ownerly, PeopleLooker, NeighborWho and.
• Led Account Updater integration to increase billing success rates and lower partner fees for a combined lift of ~750k
• Refactored a key test suite to reduce runtime by 5 minutes, and shared my process in a presentation with the Engineering team to lead the way for further optimizations
• Partnered with the Mobile team to spike out integration with Google's Android Realtime Notifications, paving the way for a later hire to take over ownership and complete the project

New York, New York, US

• As a Senior Software Engineer, I split my time between leading technical projects and fleshing out team processes in the greater Engineering department.
• Architected and developed a dedicated microservice to handle sales tax calculations and reporting, saving the company tens of thousands in tax remittances
• Spearheaded our first formal onboarding overview process for the Engineering department
• Coached a direct report to create a new automated process to optimize production testing, leading to significant cost savings
• Created process to aggregate and surface vendor and partner alerts to key stakeholders

New York, New York, US

• After being promoted, I was chosen to be the first engineer on the newly-formed Payments, Billing and Risk team. We quickly started making a significant positive impact to the company's bottom line.
• Implemented changes to billing processes and trial subscriptions, increasing revenue by $2mm annually
• Integrated chargeback vendor solutions (REST, SOAP) to reduce chargebacks by 5%
• Updated our fraud blocking suite with CDRN support, resulting in savings of $15k/month
• Owned and implemented credit card tokenization solution, resulting in an increased level of PCI compliance
• Rewrote our file import process to work with our new containerized infrastructure

New York, New York, US

• I was recruited to BeenVerified as a Junior Software Engineer. The whole company was ~45 people at the time, and there was ample opportunity to get exposed to a wide variety of production-scale challenges across the.
• Refactored legacy Rails monolith into a service-oriented architecture used company-wide
• Designed and implemented in-house documentation server using Swagger and Groc
• Owned the setup and maintenance of our Jenkins instance for CI
• Developer on the Customer Support Operations team
• Advanced to Tech Lead on the Upgrades & Reactivations team

I provide services on a consulting basis for game design, interactive system design and narrative content.Clients have included Arkadium, What Pumpkin Studios, and Kognito Interactive.

Studio Mercato was an indie game studio based in NYC.We developed games for PC, mobile, consoles, and other platforms.

New York, New York, US

Built web applications for Shapeways, the leading 3D printing marketplace and community.

Wrote and developed The Last Monster Master, an original text-based multiple-choice game out now for iOS, Android, Kindle and the Chrome Web Store. I am currently writing and developing my second original game for Choice of Games. Publishing platforms include Apple App Store, Google Play, Amazon, Steam and Choice of Games' proprietary platforms.The Last.

Bloomfield, New Jersey, US

I drafted the lesson plan for and taught Game Design Methodology, a sophomore-level class covering game design principles, documentation and effective industry practices.

US

• As an early THQ*ICE employee, I helped establish the company's LA office while serving as the central point of contact for the Dragonica Online project's product needs.
• Central point of contact for all in-game change requests and content deliverables
• Defined company-wide processes and procedures to improve internal efficiency
• Coordinated projects with development teams in Shanghai and Seoul
• Co-wrote an original story bible for the company's debut game, Dragonica Online
• Wrote and edited marketing, PR and in-game copy

Fort Lauderdale, FL, US

• I joined Saber in their US office, providing logistical support for all areas of development for the console FPS TimeShift.
• Assisted with all aspects of development including copy and content writing, administrative operations and production
• Primary liaison between the publisher and production team
• Wrote website marketing copy, PR copy, game manual copy and scripts for product demonstrations
• Organized and administered user focus groups
• Coordinated motion capture process pipeline with mocap studio House of Moves

• I started my career as a writer and editor, and gained valuable experience honing my written communication skills. Writing for videogame review sites was a great way to break into the game industry, while also getting.
• Game Writer at OnlineWorlds, where I wrote game content and game help documentation for SolarBall and Star Trades
• Writer at GamersHell, where I wrote game reviews, previews and features. I was personally recruited by my former editor at MyGamer.
• Writer at MyGamer, where I wrote game reviews, previews and features. I also edited stories, interviewed notable industry figures and covered events like GDC and E3 as a reporter.
• Editor at Brundage Publishing, where I edited the 2004 book Kwajalein: From Stonehenge to Star Wars

Web Development Program

Ba, English