Bookamat was developed and launched in South Africa in 2016 to help fitness studio owners who are looking for a more cost effective way to grow their studios.Bookamat has since grown and is now based in South Africa and Australia and is available to fitness studios globally.

Shannon Consulting is a Cape Town based company geared towards helping local and international businesses and industries grow and reach their full potential through innovative ideas and cost effective technology.

Pam Golding Properties is South Africa’s most prestigious real estate agency and was voted Africa’s best real estate agency in the international property awards in 2013. I was one of two business analysts working in a projects team helping to deliver IT and business improvements across the company.• Lead business analyst for the redesign of the award-winning Pam Golding website in collaboration with design agency Quirk. Included attending workshops with senior stakeholders, inputting into the design process, feedback on wireframes, and user journeys, requirements gathering and analysis and technical documentation.• Lead business analyst for the redesign of Pam Golding Area and Development web pages including workshops, requirements gathering, wire frames, business requirements and technical documentation. • Lead business analyst for Pam Golding’s mobile apps portfolio including development of a mobile app for rentals and a mobile site for delivering in-house CRM to agents on the road.• Business analyst for ongoing improvements to the in-house CRM system including the addition of property mapping using Lightstone and Bing services, and the development a tool to allow agents to capture features per room.• Project managed the integration of Property24’s REASA system with the PGP’s OTP system allowing PGP agents to automatically send electronic instructions to attorneys, collecting a fee for each one sent.• Mapped a new data feed of Pam Golding listings to the Property Junction property portal.• Developed new handover documentation for the support team which was adopted by the support manager.• Business process and cost analysis of the paper-based HR pay slip process where I provided 3 options and a recommendation to move to online pay slips for substantial cost savings.

I was part of the core team which launched the London Borough of Hackney’s ground breaking Customer Service Centre building for 1400 employees, catering for 1000 customers a day. Underpinning the effectiveness of the council’s service delivery was a MS CRM system.• Business process analysis of various council services across front and back office, and call center with a focus on finding opportunities to move services online or onto MS CRM and/or consolidate processes across services.• Business systems analysis for implementation of council services online or onto MS CRM including workshops, scoping documentation, requirements gathering, process mapping, technical specifications, testing etc.• IT Project management of various CRM and website enhancements including the end to end delivery of CRM scripts for call center and front of house, and an online ordering system for certificates via the councils Registrars service. • Facilitator of organisational change including training, creating presentations and the delivery of regular induction presentations to 1400 staff to help them adopt new flexible working conditions, chip and pin payments and learn new mobile services.• Policy development including writing procedures for when the building closed and reopened after an emergency.• Development of an internal facing knowledge base within MS CRM for staff across the entire council.• Extensive stakeholder management across all levels of management and services.

TfL’s IT function plays a critical role in ensuring TfL’s information systems are running efficiently for getting Londoners to work every day. This role was a six month contract to manage the internal channels of communication for the IT division as TfL moved through a challenging period of immense growth and change in the lead up to the London 2012 Olympic Games.• Intranet manager, editor of CIO’s (Phil Pavitt) blog, and senior leader weekly briefing packs.• Manager for channel development i.e. SharePoint and analysis of social media and collaborative working tools.• Business cases, event briefs and conference tender documentation.• Assistant editor and producer of the IT Annual Review report.• Change communications i.e. presentations, road-shows, events and campaigns.

IT is the 2nd largest area of Morgan Stanley after the trading desks. This role was a six month contract to analyse and develop Internal Communications for IT Europe. This role involved working closely with teams in New York and Asia on global initiatives.• Responsible for the design and delivery of a new Morgan Stanley IT Global strategic intranet portal.• Manager and editor of the IT Europe Intranet portal, monthly Newsletters and SharePoint site working closely with representatives in North America and Asia.• Communications Project Manager working closely with Senior Management in Europe and North America on a full suite of internal change communications for FlexDesk pilot – an internal trial of flexible working conditions.• Managed production of strategic communications plan, various internal events, and print communications including posters, booklets and flyers, often liaising with internal and external vendors.

This short term opportunity was offered to me through contacts I made while working with Hassell which gave me the chance to work until my departure to the UK.

A six month contract working with Accenture to assist set up Internal Communications for Optus (Australia’s 2nd largest telecommunications business) as they undertook their largest IT transformational change programme ever – The Reitz Programme – to improve shareholder returns and improve the customer experience.

Hired in Melbourne, I soon relocated to Sydney where I worked closely with the Marketing and Communications Manager to set up and run communications for Hassell firm-wide. This involved managing teams throughout Australia and Asia (14 offices) and encompassed project management of firm-wide website and content management system including reporting on usages, working with all internal and external communications channels.