Manage security compliance, policies, technical controls, audit responses, awareness training, vulnerability management, and incident response for a financial services holding company of 280 internal employees and 1750 member firm constituents, aligning with NIST Cybersecurity Framework. Coordinate audit responses from regulatory bodies, carrier partners, and third parties. Develop and execute a new security awareness training program for a combined user base of over 2000. Lead technical incident response and coordinate with legal counsel and independent forensics investigators to ensure regulatory compliance.

Manage security, network, and servers for a technology-based global company of around 1000 employees. Maintain 24/7 technical operations at office locations in Hillsboro, Utah, Hong Kong and Ireland. Enable secure access to internal resources for remote users globally. Strong focus on improving security across the organization while maintaining a balance with usability.Supervise data center at headquarters, cloud infrastructure, monitor performance and security of server and network infrastructure. Create and manage internal IT documentation/guides and provide weekly company-wide updates and current tech tips via email. Appointed to multiple cross-functional teams and authored company policy and procedures during 2020 restructuring.Spearheaded ISO 27001 certification for data security along with three other coworkers, and passed first two annual internal and external audits. Worked towards adding ISO 27017 certification for cloud security. Wrote company policy and completed ISMS documents, approved with executives and stakeholders, and published for company-wide access. Evaluated, presented, and implemented new vulnerability management/remediation solution (Qualys) and coordinated penetration test team to conduct phishing campaign and active internal/external penetration test. Gathered results and coordinated mitigation and response teams.Implemented Connectwise Automate RMM for all workstations and servers to centralize OS and software update management, monitoring, and configuration management. Implemented SentinelOne for low-overhead, behavioral-based antivirus.Administered the back end of company website and multiple client sales portals. Import/export/backup/migration of Wordpress instances across multiple platforms. Improved website performance and security by implementing Cloudflare CDN, WAF, and DDoS protection services. Monitored website uptime, availability, and performance.

Technical team lead for an MSP (Managed Service Provider) supporting clients with 24/7 global operations. Considerable off-hours work during client's available maintenance windows in addition to standard business hours and onsite work at client offices.Account manager and technical lead for the top two revenue clients, supporting entire corporate networks across the world with 24/7 global operations at regional offices in Tokyo, Hong Kong, Dublin, Toronto, California and Oregon. Coordinated local office staff with vendors and other service providers such as network, audio/video telecommunications, imaging/printing hardware, and high-end biomedical research equipment. Advised clients from a technical basis on compliance issues with PCI DSS, Sarbanes-Oxley, HIPAA, and similar foreign government standards.Created and presented network and security assessments for clients. Gathered network data using multiple tools and manual scanning during onsite visits to compile a report for systems and network data. Utilized professional vulnerability scanners to produce reports for internal and external network security concerns. Presented assessments and reports to clients, answered questions and followed up on next actions.Technical sales role for new clients, making initial visits to prospective clients to determine technical requirements. Assisted with sales meetings and contract proposals, answering technical questions and providing sales team with feedback about opportunities as well as possible concerns with potential clients.

Manage and support technology for a company of 250+ employees at five offices and construction sites throughout Los Angeles, Ventura and Santa Barbara counties. Report directly to the president to ensure alignment with business objectives. Advise project managers on technical issues for multi-million dollar contracts. Coordinate with consultants, vendors, utilities, and contractors on projects. Hire, train and manage IT Technicians and manage all technical support requests.Managed security policy, servers, network hardware (routers, switches), appliances (firewall, IDS). Responsible for monitoring threats and patching security vulnerabilities on all equipment and systems. Installed new connections and secured inter-office network, voice and wireless connectivity of five offices using MPLS and VPN.Rebuilt every server in the company, and then virtualized all 14 physical servers at main office into a two-node SAN failover cluster for high availability and performance using Microsoft Hyper-V. Migrated mission-critical services such as email and sharepoint to the hosted cloud services. Streamlined workflows with custom reports, queries, and applications. Designed network and server architecture for new building construction. Performed work in-house eliminating over $20,000 per month in support spending. Appointed to the board of trustees for a joint IBEW-NECA pension fund (electrical workers union and contractors association of Ventura County, CA).

Developed IT strategy for Division I Pacific-10 Conference athletic program. Managed network, systems, and telecommunications for department of 200+. Supervised technical operations at six venues and three office buildings. Managed budget, purchasing, setup and implementation of all technology. Hired, trained and managed technicians and equipment operators.Implemented all-digital Pacific-10 conference HD video exchange over high-speed Internet2 network (http://www.internet2.edu/network/). Covered Reser Stadium, Gill Coliseum, offices and facilities with wireless network. Enabled realtime streaming video and statistics via osubeavers.com website. Centralized systems management, backup, software distribution, and updates

Duties:Maintain network and systems for NCAA Division I athletic program with 100+ employees.Manage Windows Active Directory environment.Recruit, train and supervise assistant technicians.Key Accomplishments:Completely replaced every system in department and majority of infrastructure. Created standard system images, secured wireless networking, and enterprise firewall