Benjamin Shembarger Email & Phone Number

Successfully took on and completed several short-term contracts assisting clients rolling out Intune and 365 migrations.Resolving and assisting with any tickets created as a result of large-scale migrations.

Provided technical support for Linux, MacOS, and Windows systems in support of the day-to-day operations of the Caledonia Fulfillment Center.Highlights:• Successfully scheduled change managements and accurately documented work while supporting during audits.• Took Initiative on audit projects to restore and maintain all mobile computers in fulfillment center, increasing their lifecycle.• Utilized 3D printing to create and install brackets to safeguard IT assets throughout facility, protecting them from unforeseen warehouse damage

Greater Grand Rapids, Michigan Area

Oversaw the design, operation, and maintenance of systems infrastructure on an enterprise level with responsibility for Windows server support, VMWare products, and supporting server hardware using Cisco UCS. Administered 4,500 virtual servers across 2 datacenters with 450+ Esxi hosts running version 6.5. Participated in lifecycle server refresh.Highlights:• Defined systems architecture and provided vision while liaising with system architects to ensure new systems met organizational standards and contributing technical support for all windows servers and technologies.• Migrated 23TB of email archives from SourceOne to Office 365 online archive and increased efficiencies by interfacing with teams in retiring old systems, or migrating to newer server operating systems.• Orchestrated physical maintenance on all server hardware, including HP, Cisco, and Dell Servers, and participated in quarterly project planning using the Safe / Agile Framework.• Configured new systems to meet organization standards and run in an enterprise environment and managed Citrix applications in an enterprise environment, along with oversight of Cisco Tetration.• Managed McAfee ePolicy Orchestrator 5.10 for server environment and served as secondary SCCM Engineer.

Greater Grand Rapids, Michigan Area

Administered, operated, and maintained an environment consisting of virtualized workstations. Created tasks using HPDM to support HP thin client endpoints. Managed assets through inventory management system. Managed the ShoreTel phone system and maintained active directory.Highlights:• Enabled the migration from Cerner to Epic electronic medical records system and gathered required information to transition tickets to infrastructure teams.• Drove Epic electronic health records conversion, cutover, and go-live that involved presenting during go-live and major go-live milestones.• Maintained a high-level of customer service in the field and over the phone while providing user training on multi-factor authentication.

Saint Joseph Michigan

Delivered quality IT support for a hospital of 3,500+ employees and utilized ServiceNow to manage documentation and logs of incoming tickets. Provided support for Windows XP and Windows 10, proprietary applications, along with hardware support for Dell workstations, laptops, and HP LaserJet 4xxx printers, Lenovo, and Fujitsu computers.Highlights:• Refreshed several network closets from fast ethernet to gigabit ethernet switches and replaced Access Points for wireless refresh project.• Achieved first call resolutions while maintaining a high standard and a prominent level of excellence by troubleshooting, diagnosing, and resolving technical issues.• Provided support for Vocera, Primex Sensors, Cisco Mobile Phones, Digital Signage, TRANE software, IGEL, Cisco TMS, Cisco WCS, WebEx, and Crestron Technologies.• Contributed to Cisco VoIP implementation and the roll out of new Cisco phones organization-wide, along with provision of training classes for proper utilization of the Cisco VoIP phones.• Safeguarded IT systems and solutions by supporting several information security initiatives, including multi factor authentication and several projects related to anti-virus/anti malware solutions.