- Lead Strategic Customer Adoption Teams across Europe and North America representing $10.1M Engagement ACV. Responsible for P&L for 27 Regional CAMs- C-Level Customer alignment to build strategy and partner with the most complex customer to deliver real value and deliver meaningful results. .- Responsible for Strategic and Enterprise Customer focusing on post implementation adoption of all the features and benefits of the Coupa Platform. - Cross functional collaboration with Support, Success, Sales, Operations, Product Development and Customer Success manager to ensure cohesive strategy to drive value for our customers.

- Responsible for the North America Adoption team.- Grew team by 120% to cover 100 customers bringing in $10M Annual Revenue- Designed and implemented scalable customer adoption programs to drive standardization and efficiency across the organization, resulting in a reduction in time to value.- Align with sales and success teams to ensure our customers’ needs are achieved.

- Led a team of 10+ customer adoption managers and collaborated with cross-functional teams to drive successful adoption and deployment of Coupa's cloud-based spend management solutions for 100+ global enterprise customers.- Transitioned CAM Team from tactical and reactive to strategic and proactive group.- Established and managed customer relationships at the executive level, ensuring alignment on adoption plans and identifying opportunities for engagement and advocacy, resulting in a 30% increase in customer references and testimonials.- Monitored and analyzed customer usage data to identify trends, challenges, and opportunities for improvement, presenting actionable recommendations to product and engineering teams. - Led the Customer Adoption Management team to scale our offering to support 50% more customers.- Grew team by 100%, Led development of onboarding standardizations, aligned offerings and developed the Best Practice Assessment to properly evaluate the customer’s use of the Platform and identify opportunities for improvement.

- Engaged with customers to review adoption progress, identify opportunities for improvement, and align on success metrics, resulting in a 98% renewal rate for CAM/TAM engagements and contributing to a 96% overall customer renewal rate.- Strategic advisor to executive stakeholders, providing regular updates on customer adoption and success metrics, identifying areas for improvement, and presenting actionable recommendations.

- 1 of 3 founding team member of Coupa’s Technical Account Management Team. Now named “Customer Adoption Management”-Individual contributor for Coupa’s largest customers.-Acted as a trusted advisor to customers, providing strategic guidance and best practices to optimize their use of Coupa's Platform to drive business value.-Collaborated with cross-functional teams to ensure post implementation success.

- Led the design, development, and implementation of a global eProcurement solution for a Fortune 500 company, resulting in a 20% reduction in procurement costs and a 15% increase in procurement efficiency.-Collaborated with cross-functional teams to define requirements, build use cases, and develop process workflows for the global eProcurement solution, ensuring alignment with business needs and IT capabilities.-Led the configuration, testing, and deployment of the eProcurement solution across multiple regions and business units, ensuring successful adoption and alignment with global standards.-Managed a team of 5+ eProcurement analysts and provided leadership, coaching, and mentorship to drive high performance, engagement, and professional growth.-Conducted regular performance assessments and provided feedback, guidance, and development plans to ensure individual and team success.-Monitored and analyzed eProcurement usage data to identify opportunities for optimization and improvement, presenting recommendations to leadership teams, resulting in a 10% improvement in system usability and a 20% reduction in user support requests.- Led the cross-functional team in the creation of a Business Objects Universe to connect 13 ERP systems from 27 locations into one Global Spend Database. - Led the sourcing process for a new eProcurement solution: Authored the business case, evaluated RFQ, selected best path forward for Exelis.- Led the implementation of the selected Coupa Software at 27 locations for over 5,000 users, within a 4 month time frame.- Frequent speaker at Procurement industry events.

-Created a centralized Supplier Diversity Program for second largest division of ITT Defense (Exelis)-Ensured Small and Small Disadvantaged businesses were given opportunity to compete within Exelis -Managed all aspects of the Supplier Diversity Program- Auditing, Outreach, and Gvt Reporting-Represented Exelis at local and national minority conferences.

- Managed all aspects of cradle-to-grave subcontracts. Very fluent with FAR, DFARS, & AFFARS requirements.

• Eight years military experience; Excelled as a Craftsman skill level Contracts Management and achieved the DAWIA Level 1 Contracting Certification.• Managed $27 Million Construction IDIQ Source Selection for entire Robins AFB; presented multiple briefings to Brigadier General Contracting Authority during entire Source Selection phase.• Worked with SBA at Robins AFB for each Government Solicitation released to the public - developed significant experience with Small Businesses from the Customer’s perspective. • Experience with two detailed MAJCOM level audits of the Contracting Squadron.• Detailed “Cradle-to-Grave” contracting experience on over $32 Million in issued contracts.