📑 Influential Business Leader with vast experience driving business growth through innovative product development, adept problem-solving, and resource optimisation. I have an in-depth understanding of operational intricacies across diverse industries.Skilled in strategic planning, development of robust road maps and their implementation, I provide effective leadership, strategic partnership acquisition and support market expansion.As the CEO of #itsfine, I led a two-year project focused on conceptualising, developing, and testing an innovative mobile application. This app has gained widespread acclaim. I fostered strategic partnerships with gyms, healthcare providers, and nutrition brands whilst overseeing the app's development. Upon its launch in 2021, #itsfine quickly gained thousands of downloads, and its success led to a significant acquisition deal.Prior to this, I co-founded and led the development of a globally recognised health and lifestyle brand The Body Coach, earning the prestigious Lloyds Bank Best New Business Award in 2015. Within two years of operation, we turned a multi-million-pound net profit. During my time, I oversaw all business operations, expanding the team from 2 to over 50.________________________________________Here is a summary of my key achievements:✅ Product Development: I conceptualised and developed a pioneering weight loss solution and mobile application, featuring revolutionary technology.✅ Operational Success: I played a pivotal role in expanding an innovative startup into a globally recognised health and fitness brand. I led the effort to onboard and work closely with a key leadership team, facilitating the establishment of new departments, management teams, and the optimisation of various processes.✅ Customer Experience: Improved customer support satisfaction through the development of new processes and product features, whilst simultaneously managing the expediential growth of thousands of new users each day✅ Business Growth: Used customer feedback, data and research pieces to enhance and create new products and services which in turn resulted in multi-million pound revenue streams________________________________________Core Areas of Expertise:✔ Project management ✯ Road mapping ✯ Strategic Planning✔ Leadership ✯ Product Design ✯ Operations✔ Financial Management ✯ Change Management ✯ Negotiation
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Founder / Ceo#Itsfine Mar 2018 - May 2024I managed a two-year initiative where I focused on the conception, development, and comprehensive testing of an innovative mobile application. The app featured unprecedented capabilities and was acclaimed for its unique customisable dietary planning technology. ____________________► I conceptualised and developed a technology-driven weight loss solution with the purpose of positioning it for profit-driven sale and acclaim in the global market. I further enhanced it through strategic partnerships with gyms, healthcare providers, and nutrition brands.► I oversaw all phases of an innovative app, #itsfine, and the full product development lifecycle, including UX, design, engineering and go-to-market strategy. We successfully launched the app in 2021, gaining over 10,000 downloads on the day of the launch following promotions on prominent media outlets such as Good Morning Britain, Sunday Brunch, and BBC News.► I was accountable for all phases of the product development lifecycle, including the go-to-market strategy.► Through strategic negotiation, I Hired the BodyCoach Operations Manager and a skilled development team for app creation.► I developed a weekly calorie target, adaptive calorie response system, and advanced swap replacement tool.► I formed a partnership with singer and television personality, Peter Andre, and went on to co-author a Sunday Times Best Seller in 2022.► Due to the success of the app, I negotiated a multi-million-pound acquisition deal, strategically positioning the technology for the next phase of growth and development. -
Co-Founder / DirectorThe Body Coach Oct 2013 - Oct 2017London, United KingdomI co-founded a globally renowned digital health and fitness brand, dedicated to transforming lives through innovative workout routines and nutrition programs. The brand evolved into a leading name in the health and fitness industry and, in recognition of our consistent remarkable revenue growth, we received the prestigious Lloyds Bank Best New Business Award in 2015.____________________► Following my 10-stone weight loss journey, I recognised a demand for digitally delivered, cost-effective, and personalised nutrition solutions.► From the startup phase, I independently designed, created, and launched the companies highly successful weight loss plans. These products aided hundreds of thousands of customers in reaching their health and fitness objectives, resulting in a multi-million-pound net profit within two years.► I oversaw business operations and strategically expanded the organisation, establishing new departments and management teams. Additionally, I turned a team of 2 into a workforce of over 40, facilitating both business and customer growth as a result.► I recruited a Head of Operations to establish and lead a robust departmental structure, which included sales, administration, and a support centre. I also implemented streamlined processes to ensure the efficient handling of customer inquiries, concerns, and complaints.► I led strategic planning and integration for the business, overseeing external and internal competitiveness, expansion opportunities, customer base, markets, industry developments, and standards.► I secured high value partnerships with the leading UK supplement brand, successfully integrating their products into our customer programs.► Before departing and selling my shares, I leveraged technology to significantly enhance business efficiency -
National Director Of Training And ComplianceConnells Sep 2011 - Oct 2013HomebasedI was appointed to oversee and optimise the end-to-end training and software experience within a leading estate agency. This agency serves over 180 branches across the UK and has strategic partnerships with some of the UK's largest property developers.____________________► I developed a comprehensive training program aimed at streamlining the entire process from the initial client contact to post-sale support.► I conducted organisational-wide analysis and collaborated with management-level stakeholders through regular meetings. I reported directly to the MD and worked closely with the Operations Director.► I established a structured meeting process to ensure that changes aligned effectively with training and business processes.► After identifying the absence of staff development plans, I launched a comprehensive 9-month training program that covered all necessary aspects.► I oversaw the development, delivery, and quality assurance of all learning and training programs, ensuring they adhered to company policies.► My responsibilities included planning and providing training and staff development programs, applying both management skills and software expertise.► Initially, I directed my focus toward branch-level operational staff, and later extended the training programs to include management. I facilitated remote training by enhancing software and processes in collaboration with Eurolink and our in-house developers.► I delivered these programs through various methods, including classroom training, demonstrations, on-the-job training, meetings, seminar presentations, and workshops. I incorporated mediums such as video presentations and decision trees to encourage strategic thinking.► Overall, I significantly improved staff efficiency and satisfaction, ultimately enabling the team to effectively manage the high demand at the start of their tenure. -
Senior Software Training ConsultantVeco™ By Eurolink Jun 2008 - Nov 2011United Kingdom -
Senior Software Management TrainerMus Ltd (Multi User Systems) Feb 2007 - Jun 2008London, United Kingdom
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Property/Area ManagerGrainger Plc Jan 1999 - Dec 2005Epsom, Surrey
Ben Smith Education Details
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Premier - GuildfordLevel 3 -
Nescot CollegeMerit
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Epsom And Ewell High SchoolBusiness Studies & It
Frequently Asked Questions about Ben Smith
What is Ben Smith's role at the current company?
Ben Smith's current role is Product & Transformation Leader | Body Coach Co-founder ▪️ Driving Innovation & Business Growth ▪ Operational Excellence ▪ Strategic Vision ▪ Exited Founder.
What schools did Ben Smith attend?
Ben Smith attended Premier - Guildford, Nescot College, Epsom And Ewell High School.
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