System Administrator
Current- Effectively communicated complex technical terms to non-technical individuals, ensuring understanding and customer satisfaction.
- Provided recommendations for hardware and software upgrades and repairs based on customer needs and budget constraints.
- Troubleshooted and repaired technical issues for customers, including servers, desktops, and laptops.
- Proficient in OS deployment, data recovery, and Windows troubleshooting and recovery processes.
- Expertise in Windows desktop and server operating systems.
- Experienced in setting up and configuring RAID and VMware environments.