Benson Karanja Email and Phone Number

• Engaged in the development and implementation of the Academy’s email system, encompassing staff emails, student emails, and group mailing services.• Contributed to the creation and deployment of the Active Directory, enhancing secure access to the Academy’s systems.• Played a key role in the development and implementation of the helpdesk system, aimed at elevating customer service excellence and ensuring timely resolution of ICT-related issues.• Participated in the development and rollout of the IP Telephony system, facilitating seamless communication within the Academy and with external stakeholders.• Undertook the continuous updating and maintenance of the Academy's website.• Regularly updated and maintained the E-convene system to support the Academy’s Board operations.• Contributed to the development and implementation of the hospitality system, streamlining the booking of facilities and meals within the Academy.• Engaged in the updating and maintenance of the Academy’s ICT hardware and software• Participated in the development and deployment of the Academy’s CCTV system, reinforcing security across the campus.• Participated in deployment of E-Learning System, training of staffs, Installations on client computers and technical support.• Working at the Quality management Committee as an Internal Auditor; responsible for development of various departmental procedures and policies.• Working at the ICT Department as the team leader responsible for information management, data analysis and technical support.• Installation, configuration and upgrading of operating systems and software; using the standard Microsoft business application packages.• LAN planning, design, implementation and maintenance.• Participated in deployment of Microsoft Dynamics 365 Business Central (ERP System), training of staffs, Installations on client computers and technical support.• Assisting/ training users in use of ICT facilities among other functions

• Working at the ICT Department team as an ICT officer responsible for information management, data analysis, and technical support.• Network troubleshoot and maintenance.• Installation, configuration, and upgrading of operating systems and software; using the standard Microsoft business application packages.• Troubleshooting computer hardware, software, and peripheral equipment.• Computer lab administration and management.• ICT Help Desk administration.• Internet services configuration and management.• LAN planning, design, implementation, and maintenance.• Participated in the deployment of Microsoft Dynamics 365 Business Central( ERP System), training of staff, Installations on client computers, and technical support.• Assisting/ training users in the use of ICT facilities among other functions.• Designing the Institution Brochure.• Participated in drafting the institution Marketing Strategy

Deployed at Ministry of Health;•Working with the COVID 19 response team as an ICT officer responsible for information management, data analysis and technical support; participated in Universal Health Coverage(UHC) site surveys to determine network equipment requirements at various health facilities across the country, Development of UHC site survey tool, Development of ICT Helpdesk Management System, Advanced knowledge on project management, Data extraction, analysis and validation (UHC), Network troubleshoot and maintenance. Other projects include; data entry clerk at KNEC KCSE 2019 exercise.

In charge of ICT departmentAutomation of company's services, CCTV, Network and security devices installation and management for company's clients, Records keeping, update and security, Digital advertisements for the company, Database/ Business Management using QuickBooks

Attached in Egerton University, Nakuru Town Campus College in ICT Department;Installation, configuration and upgrading of operating systems and software, using the standard Microsoft business application packages, Troubleshooting computer hardware, software and peripheral equipment, Computer lab administration and management, ICT Help Desk administration, Internet services configuration and management, LAN planning, design, implementation and maintenance, Assisting/ training users in use of ICT facilities among other functions.

Transfer data from paper formats into computer files, type in data provided directly from customers, creating spreadsheets from data collected, verifying data by comparing it to source documents, retrieving data from the database and files as requested, perform regular backups to ensure data preservation, sorting and organize paperwork after entering data to ensure it is not lost.