Hotel Segment:- Informing and consulting accommodation partners in regards to their business performance, market opportunities and industry trends.- Evaluating local market characteristics, trends and drivers, effectively prioritize and manage the performance of a portfolio of accounts to business value.- Advising and working on to go market strategy including pricing, positioning - Create value for Partners by identifying, clarifying and prioritizing partner needs.Home Segment:Achievements:-1) Increase Malaysia Home Segment roomnights YOY growth by 52% in 20192) Acquired a total no of 520 properties for Home segment in 2018. And 1069 properties in 20193) The FACE of Booking Home Malaysia, giving talks and presentation at internal & external events, roadshows, seminars, workshops, conferences, webinars. To accelerate Booking.com growth within the homes and apartments business. Responsible of the account management and overall satisfaction of Booking Home Partners (“BH Partners”) for Malaysia market. Manage directly the relationship with MPP (PMC and MPO), furthermore involved in facilitating the communication towards BH Partners of Booking.com BV, through Events and Scaled Outreach Channels.

Work Description: -Maintain a close relationship with set accounts to ensure customer satisfaction-Regular and consistent customer communications-Ensured assigned accounts are utilizing all appropriate features in Channeladvsior software-Advise client on the adoption of new features as appropriate-Maintain high renewal and low termination rates for set accounts by maintaining regular communication and actively monitoring any at risk behaviors-Attainment of set revenue goals-Upsell related services and products-Cross- Selling additional products and services to customers -Drive the Channeladvisor relationship to the executive level within set accountsGained:-Ecommerce/ Cross Border Tarde(CBT) Ecosystem introduction-Opportunity / Market Size Analysis-Listing Strategies on eBay & Amazon (Optimization)-China Merchant Daily Life & Pain Points (Solution Providing)-Sales Force usage and operation

Achievements:-1) Increase Chengdu market roomnights & revenue growth by 81% in year 2016 (YOY)2) Increase Kunming market roomnights & revenue growth by 74% in year 2016 (YOY)3) Increase no. of properties for Chengdu city from 350 in year 2015 to 780 by end of 2016!4) Booking.com North Asia Think Tank member in 2016 & 2017– consist of outperforming colleagues from China, HK, Taiwan, Macau, Japan & South Korea offices. To brainstorm new ideas and insights for the region in order to boost the business!5) China “Insights” Ambassador – to promote the usage of our internal “Insights” tool (Performance Platform) within China offices, especially in Chengdu office.6) Enhanced Engagement level with top & potential partners – The St. Regis, Ritz Carlton, Intercontinental Global Center, Dorsett Grand, Fraser Suite, Oakwood Hotel, Ascott Group Hotels 7) Coaching & training new team members in office. Acting as Buddy for new hires and coordinators. Work Description:Currently focusing on the area of Sichuan(Chengdu) , Yunnan(Kunming), Sichuan Other Cities, Etc.- Visit the important hotels in South West China;- Support Booking.com BV’s-strategy for hotel availability and supply within West China;- Promote the Booking.com BV brand name and its online reservation services to hotels;- Responsible for area coverage;- Inform hotels and advise on allotment, availability and supply;- Rate checks and competitor checks;- Liaison person for hotels to contact when they have questions;- Providing hotels with information and advice by mail and email, including follow-ups;- Follow up on cancellations and evaluations;- Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system;- Support hotels with regards to Booking.com’s system;- Organize and coordinate Tourist Trade Fair visits to liaise with hotels;- Check statistics in the control room and follow up.

Achievements:-1) Managing 16 rooms over 2 floors with 6 employees (1 Front desk supervisor, 3 part timers, 2 cleaning ladies) 2) Increase Occupancy % from monthly 70% up to 89%. 3) Ranked No.4 in Tripadvisor as of April 2015 (out of 2000+ hotels in Chengdu)*4) Ranked No.5 in Booking.com as of Jan 2015 (Out of 350+ hotels in Chengdu)*5) Ranked No.8 in Airbnb.com as of Nov 2014 (out of 349+ rentals in Chengdu)*6) Web 2.0 Public Website - WWW.CDAPARTMENT.COM7) Guests Review Video 2015 (from all International Guests) in Youku or Youtube. 8) Booking.com Guest Review Award 2014 & 2015 – Score 9.29) Tripadvisor Traveler’s Choice 2015/2016Work Description:http://www.cdapartment.comActing as a consultant role and managed Chengdu Panda Apartment in Chengdu!Mission: Providing an enjoyable and memorable stay for international travellers who craved for privacy and comfortabilityVision: A PLACE LIKE HOME!Duties: -Providing utmost customer service-Cost & Revenue Management -Arranging guests trips and itinerary -Payroll for staff-Involvement in room interior designing and renovation works-Creating own website - www.cdapartment.com-Video shooting for guests

Achievements:-1) Based in Shanghai for 6 months. Then relocated to Guangzhou to open up new office for Booking.com. To set up and grow the business in Southern Region & Guangzhou office since Oct 2012.2) Increase Guangzhou market growth by 60% in 2012 (YOY)3) Assisted in the region wide commission increase movement by 3% for all properties in 2013. First office & region in China to do this. Success ratio at 95%!3) Increase Guilin, Yangshuo Xiamen market growth by approx. 98% in 2013 (YOY)4) Increase no. of properties for Southern region from 1250 in year 2012 to 2890 by end of 2013!5) The 1st & pioneer in China to act as the main contact person between HQ, Amsterdam & Greater China (HK, Macau, Taiwan) for Booking.com Self- Build Acquisition process (Self Registering, Info uploading system) in year 2013 & 2014 – to ensure a smooth transition period for both internal colleagues and new hotel partners!Main Responsibilities:Focusing on the area of Guangzhou, Xiamen, Guilin, Yangshuo, & other regions (Guizhou, Jaingxi, Yunnan) Besides that, I will be the one informing hotels about Booking.com. And to provide hotels the (initial) training on how to use Booking.com’s system. Focus on the improvement of hotel availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website.• Promote the Booking.com BV brand name and its online reservation services to hotels;• Inform hotels and advise on allotment, availability and supply;• Rate checks and competitor checks;• Liaison person for hotels to contact when they have questions;• Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system;• Support hotels with regards to Booking.com’s system;• Organize and coordinate Tourist Trade Fair visits to liaise with hotels;

Achievements:-1) Managed & servicing a group of client accounts worth total of RM1.5 Million annually2) Increased new advertiser volume by 10% annually worth approx. RM150, 0003) Spearhead Shiseido New Spring Season Make Up Cosmetics – A one-time off project worth RM50, 000. Including Roadshow and Make Up Beauty Contest in One Utama (One of the leading shopping mall in Kuala Lumpur). Tied up with print advertising & online marketing via mobile app and tailor made voting website.4) Enhanced clientele engagement for brands like Estee Lauder, Shiseido, Hugo Boss, Versace, Coach, Fendi, Clinique, Jimmy Choo, Yves Saint Laurent, Seiko, Kanebo, Alba, Samsung, Blackberry, LG and othersWork description:- In charge of selling & promoting Female title which is Malaysia’s Leading Fashion & Beauty Magazine- Servicing and manage clients including Estee Lauder, Shiseido, Hugo Boss, Versace, Coach, Fendi, Clinique, Jimmy Choo, Yves Saint Laurent, Seiko, Kanebo, Alba, Samsung, Blackberry, LG and others- Involved in consultative selling to help clients to achieve/ exceed their marketing objectives- Involved in special projects & events which required collecting project specifications/ task list from the client and accurately developing / executing it - Finding new potential sales & increase company revenue, to achieve sales target- Helping companies to plan and execute their advertising budget in order to bring in more enquiries and responses from public

Achievements:-1) Engaged Malaysia Food Ambassador, Chef Ismail Ahmad as our Website Spokesperson for 1 year!2) Assisted KFC Malaysia to promote their new "Twist" product in Kuala Lumpur online (3rd party website) for a week! 150 downloads daily!3) Video shooting and script writing for commercial ad and official promotional clip for websiteWork Description: - Online F&B website: www.foodkingdom.com.my- Focusing on online web & Internet advertising- Major Clientele: KFC Malaysia - assisted to promote their new "Twist" product in Malaysia- Engaged Malaysia Food Ambassador, Chef Ismail Ahmad as our Website Spokesperson- Develop new business and grow existing accounts - Spend days out of the office, meeting potential clients, pitching and preparing exciting campaign proposals for advertisers & clients- Promote online business through; Events, roadshow, Google PPC, online strategic partnership, offline advertising, engaging spokesperson, etc!! - Servicing existing clients- Provide consultation & advice for client's company advertising budget

Achievements:-1) Managed a group of client accounts worth total of RM800, 000 annually2) Increased new advertiser volume by 12% annually worth approx. RM96, 0003) Fore runners in promoting Internet Yellow Pages. Acquired a total of RM20, 000 advertising cost in 1 month (RM800/website) Work Description:- Meeting existing & potential clients, pitching and preparing exciting campaign proposals for advertisers & clients- Finding new potential sales & increase company revenue, to achieve sales target- Servicing existing client- Advertising consultation- Helping companies to plan and execute their advertising budget in order to bring in more enqueries and responses from public

Achievements:-1) Assisted Cinema Manager to manage a team of 20 staff & 2 supervisor in order to run a smooth operation in the cinema!2) Enhanced guest satisfaction by 20%. Based on 100 independent survey questionnaire!Work Description: -Increase & maintain cinema daily sales revenue-Handling of cinema daily earnings & cash-Handling customer complaints and feedbacks-Staff management -Overlook the whole operation of the cinema & ensure smooth operation-Able to work in shift and public holidays.-Handling function for media screening, product launching, etc.