• Developing I.T. Policies, guidelines and best practice for the company.• Maintenance of Hardware and Software• Working on Star Retail POS Software in Server,Backoffice and Till Section• Produce Reports for Senior Management• Training and Providing direction for Cashiers, Cashier Assistants and Back office Staff on the Star Retail Software• Monitoring and Updating Ledger Accounts for Staff and Customers of BAM SHOPPING CENTER• Purchasing of I.T. Equipment and software in line within agreed budgets.• Providing Technical User Support• I also did Some Human Resource work of Receiving Job Applications, Interviewing of Shortlisted Candidates and Recruitment of BAM SHOPPING CENTER Staff.• CCTV Security installation and Configuration which include, Cameras and DVR/NVR configuration.• Installation of Security Tags on Items/Products, EAS Deactivators, and Magnetic Detachers.

• Developing I.T. Policies, guidelines and best practice for the company.• Maintenance of Hardware and Software• Working on Star Retail POS Software in Server,Backoffice and Till Section• Produce Reports for Senior Management• Training and Providing direction for Cashiers, Cashier Assistants and Back office Staff on the Star Retail Software• Monitoring and Updating Ledger Accounts for Staff and Customers of BAM SHOPPING CENTER• Purchasing of I.T. Equipment and software in line within agreed budgets.• Providing Technical User Support• I also did Some Human Resource work of Receiving Job Applications, Interviewing of Shortlisted Candidates and Recruitment of BAM SHOPPING CENTER Staff.• CCTV Security installation and Configuration which include, Cameras and DVR/NVR configuration.• Installation of Security Tags on Items/Products, EAS Deactivators, and Magnetic Detachers.

While working at Ric-tech I.T. Consultants i was partly involved in:• Customer service support• Installation, Service and Maintenance of Servers,P.Cs and Laptops• Installation of CCTV Cameras, Servicing, Support and maintenance.• User Training on the Usage of Computers and Other I.T. Equipment.• Training other Staff on CCTV Usage Monitoring. • Providing User Technical Support.

• Updating and monitoring end user accounts.• Maintenance & management of the Critical Windows based Server Environment.• Maintaining up to date Antivirus levels on all machines company wide.• Working on Active Directory Accounts, MS Exchange Email accounts and Configuration of Email Enabled Devices (Smartphone’s and Tablets). • Managing and monitoring of backups in multiple locations.• Providing maintenance support and break fix solutions.• Follow documented processes i.e. implementing change control procedures.• Liaising & meeting with external suppliers of IT services.• Producing reports for senior managers.• Troubleshooting technical problems and implementing solutions.• Purchasing of IT Equipment and software in line within agreed budgets.• Supporting a multisite IT infrastructure of at least 4000 employees.• Responsible for the fast and accurate troubleshooting of reported faults.• Providing technical support via helpdesk systems for a wide range of internal & • external applicationsAchievements:1. MICROSOFT ACTIVE DIRECTORY/MS EXCHANGE /FTMG IMPLEMENTATION.I was part of the Team that Pioneered Active Directory/MS Exchange at Tusker Mattresses limited which tasks involved.• Preparation of Servers (Physical/Virtual) which were to be used as Domain Controllers.• Preparation of Servers to be used for Mailbox Databases and Clint Access Hubs.• Migration of all users and Computers into Tuskys Domain.• Also training of all users to work in the new Active Directory/Exchange Environment.• Formulation of group Policies.• Creating user Mailboxes and also Mailboxes Distribution Groups. • Preparation of forefront Management Gateway Server for Web Access Control.2. MICROSOFT DYNAMICS/LS RETAIL IMPLEMENTATION.• Implementation of LS Retail/Microsoft Dynamics Navision System as the software is the core used at the HQ and branch level.• This also involved training of all users of the system how it works and how to easily integrate with the system.

Local Area Network and Wide Area Network management.• Regularly updating of computer software for company staff.• Assist the IT Manager in managing all IT hardware of the organization (installation, set up and maintenance.• Assisting in managing all systems and software packages.• Planning for upgrades and software changes to increase efficiency.• Database (SQL and MS Access Administration)• In charge in maintaining, managing and administration of the Sun Accounting Systems.• ICT Support Services.