Benson Chan Email & Phone Number

• Personal Python Projects:
• Predicting Stock/Bitcoin prices (time series forecasting) with LSTM and SVM models
• Sentiment Analysis on Reddit Posts and Headlines titles on Finviz
• Scraping comments, headlines, texts from various sources
• Deploy web app with Streamlit for data visualization
• Using NLP to do data miningSummarize Articles with OpenAI GPT-4

Montreal

• Proficient in troubleshooting and resolving customer issues and complaints in a professional and timely manner.
• Adept at maintaining a clean and organized bar area, including restocking supplies and cleaning glasses regularly
• Proficient in handling cash, processing credit/debit card transactions, and managing register operations.
• Experience in working as part of a team to ensure high-quality customer service and satisfaction.
• Keeping customers interested and engaged with the business by offering and promoting tailored and exclusive deals and discounts - high return on customer.

Montreal, Quebec, Canada

• Educating clients on services and products that RBC DI offers, adding value to the customer experience.
• Assisting clients with various aspect of direct investing, RRIF, TFSA, RRSP, RESP, and funds transfers
• Proficient in using many financial soȨware's (5+) at RBC, such as salesforce, client source, DINET,

Montreal, Canada Area

• Increased workflow and quality of service by assisting waitresses in delivering food, beverages, opening wine bottles, and assisted cooking staff for order problems.
• Trained new assistant waiters.
• Promoted twice based on outstanding performance
• Worked as a team ensure proper protocols were followed for restaurant's closing
• Increased sales; sold beverages and deserts for customers
• Wiped tables, sanitized utensils, menus, chairs, and swept floors

Montreal, Canada Area

• Provided technical support for over 100 boutiques (installation, configuration, bugs/glitches and general questions) either by phone and/or using remote connections.
• Solving technical problems with courtesy, and a timely matter, while reporting bugs to developpers.
• Implement changes and updates on the POS.
• Manipulate (insert, update, search, modify) proprietary database with SQL queries.

Montreal, Canada Area

• Promoted to Specialist from Associate.
• Supported co-workers when my own task is completed.
• Counted the inventory of multiple vendors with excellent accuracy and with high efficiency; which lead to completing tasks earlier than estimated time.

Computer Science

Diplôme En Sciences Humaines, Gestions Et Affaire, Sciences Humaines