Gavin Benson Email & Phone Number

Auckland, NZ

New Zealand

• This main function of this role is to ensure Theta’s delivery of customer services to agreed timeframes, budgets and quality while making certain that customer SLAs are met and customer satisfaction is high.Key.
• Customer Service
• Delivery Management
• Change Management
• Process Improvements & Knowledge Management
• Pre and Post-Sales Support

Auckland, New Zealand

Auckland, New Zealand

• I was engaged to monitor, analyse, manage and report delivery against contracted requirements in the IT Managed Services divisionKey areas were Financial & Contractual, Relationships & Communications and Customer.
• Carrying out service delivery tasks, such as reporting, billing, profitability management & escalations
• Developing and maintaining effective client relationships at all appropriate levels within the customer… Show more I was engaged to monitor, analyse, manage and report delivery against contracted requirements in the IT.
• Developing and maintaining effective client relationships at all appropriate levels within the customer organisation
• Scheduling and running customer operational review and other meetings
• Managing customer satisfaction surveys and reports, and communicating the results

ANZ & APAC

As a result of the Covid-19 pandemic an opportunity presented for me to take over as Global Service Delivery Manager for the global operation - this entailed managing Team Leads in Computergate's major locations and Service Delivery Engineers throughout ANZ & APAC in their day to day operations. I took total control of service delivery and optimised the.

Auckland, New Zealand

By laying down a strong foundation for Computergate in New Zealand I paved the way to a new appointment as NZ Country Manager which included Pacific Island operations. The new role was an excellent and exciting challenge and had me heading up the New Zealand operation of a global player. In this role I engaged vendors, distributors, retailers and partners.

Auckland, New Zealand

As the New Zealand country representative for the newly formed Computergate New Zealand (an Australian venture with significant business throughout APAC) I was tasked with the branch operations which entailed sales, customer services, supporting, growing and building services throughout New Zealand. My wide skill set provided the company with the necessary.

Johannesburg Area, South Africa

Frog-IT provides ICT hardware & software sales and support to various different sectors including small & medium business, corporates, schools and end-users.The main customer base is in the education sector encompassing schools, both government & private, and support is provided for both administration, staff and scholar IT equipment.Noteworthy.

Various Including Rapid Reaction & K9

Having always been passionate about helping my community, policing and the fight against crime I joined the South African Police Service as a reservist in December 1998.Qualified in 1999 as a Constable with Best Academic Student- (Crime Prevention and Patrol & Complaints duties)January 2000 transferred to North Rand Flying Squad- (Emergency Call Taker.

Johannesburg Area, South Africa

My passion for account and relationship management through understanding customers needs coupled with resilience and the ability to build strong long term customer relationships led me to accept this role.Duties included:Account and relationship managementPlanning and managing call cyclesBuilding and enhancing customer relationshipsIdentifying.

Johannesburg Area, South Africa

Growing from my enjoyment of customer relations and my ability to build strong long term relationships this role was the ideal fit.Duties included:Building and enhancing customer relationshipsCreating new businessPlanning and managing call cyclesMaintaining and growing distribution and salesAchieving targets and creating strategies and.

Johannesburg Area, South Africa

While studying I was driven to earn an income, a role I continued with to supplement my income after finishing my studies.Duties included:Maintaining good customer relationships through data and information inquiries with respect to Automated Teller Machines (ATM's) and customer accountsDirect telephonic liaison with customers and branchesCapture of data.

Johannesburg Area, South Africa

Due to my love of technology and my eagerness to learn and build relationships this role was a natural progression straight from school.Duties included:Inbound sales with demonstration and sales of IT solutions, peripherals and softwareInbound telephonic inquiriesFulfilling commitments to customersAchieving targets and creating strategiesAssembly &.

Johannesburg Area, South Africa

This role was a direct progression from the telemarketing position I held as I was hungry for sales and felt that an outbound role would be a good challenge.Duties included:Achieving targetsCreating new business through outbound cold callingFollow up of phone in leads from advertising platformsOutbound direct sales appointmentsCreating and executing.

Johannesburg Area, South Africa

While in school I was in need of an income and due to my communication skills and a hunger to achieve results I sought a sales role where I could benefit a company in a part-time capacity.Duties included:Direct telephonic cold canvassing of potential clientsScheduling of appointments for sales representativesAchieving of targets and creating.

Itil Foundation Certificate In It Service Management, Information Technology

Emergency Care Practitioner Basic, Emergency Medical Technology/Technician (Emt Paramedic), Emt-B

Activities and Societies: Abseiling, Rescue and Teambuilding Adventure Studied Trauma medicine and basic life support principles

Reservist Basic Training, Policing, Senior Sergeant

Activities and Societies: Range shooting handgun, shotgun and rifle Reservist Basic Training Course including Criminal Procedures Act and.

Matriculated, General Studies, Grade 12 (Year 13)

Activities and Societies: Squash, Chess, Cadet Squad Leader I attended a top high school, which achieved a year on year 100% pass rate and.