Benson H. Email & Phone Number

Temecula, Ca, Us

Bannockburn, Illinois, Us

Developed REST APIs utilizing Java and Spring BootDeveloped unit tests for REST API using JUnit and MockitoDeveloped enhancements for existing Web Application using Angular 7 and BootstrapRefactored CSS to provide a Responsive Web ApplicationDeveloped Selenium tests for existing Web Application

Dublin, Ohio, Us

Coordinate project timelines within multiple departments to meet client and project team deadlines. Establish and maintain design standards as product capabilities grow to meet new challenges. Assist, train and manage designers to ensure cohesive design.

Cleveland, Oh, Us

Participated in 14-week Java coding bootcamp learning how to develop dynamic web based software systems using the Java programming language and platform including:- Object Oriented Programming: Java- Web Application Development: HTML, CSS, Javascript, jQuery, Servlets, JSP, Spring Web MVC, Tomcat- Database Programming: JDBC, table design and creation, SQL queries and DML, PostgreSQL, E/R diagrams- Development tools and techniques: Agile, unit testing (JUnit), integration testing, TDD, unix command line navigation, Git, Eclipse

Omaha, Ne, Us

-Research and troubleshoot issues reported from Tier 1 and Tier 2 teams-Accurately log newly reported issues and update existing logs in a timely and efficient manner. -Created and updated support procedures and troubleshooting processes. -Monitored the live alert system used to triage issue severity of incoming alerts and notifying the appropriate teams to investigate potential issues.

-Assist Level I technicians troubleshooting inbound technical issues reported by customers.-Accept escalated issue for further troubleshooting and if necessary, write up details of potential program bugs or design flaws.-Provide Platinum Support ie. direct line of assistance for platinum customers. Including but not limited to: -Communicating via phone and email directly with the client -Accessing tools and information in effort to resolve issue quickly and efficiently -Provide in-depth troubleshooting and support

-Work in a team oriented environment while accepting inbound customer communications (Telephone, Fax or Email) with the ability to quickly identify any issue.-Assist customer with issues regarding the program, and be able to accurately assess the issue for further troubleshooting and potential resolution of the issue by a level II.-Troubleshoot and accurately document any unknown issue for development to review and future reference.