Benson Kamau, Pmp Email & Phone Number

Kenya

1. Coordinating activities and resources in support of technical deployment projects across Africa.2. To offer customer support on chat, on phone and on site, and to ensure customer solutions targets are met,3. To install and maintain the communication networks including VSATs, WLL systems and wired networks,4. To design, install and maintain customer interfaces5. To keep abreast of modern and the latest technology in order to acquire skills and knowledge that will increase customer satisfaction6. To design customer network and satellite link budgets7. To ensure that solutions such as ClearOS, RIIG, iWay VAP and any other offered services are effectively and efficiently implemented.8. To provide technical support to the Distributor Relationship Manager’s and Service delivery Team when called upon.9. To develop mutual understanding with iWay distributors to improve quality of support offered to the clients.10. To capture all mail incidents, online interactions and telephone troubleshooting on the CRM System11. Manage the helpdesk tool that acts as the central repository for all incidents and resolution data.12. To assist distributors solve problems on site where called upon, via chat, phone or email 13. To mentor new staff joining the department and ensure business continuity,14. To continuously train other teams on Customer Solutions and Procedures,15. To create and continuously improve processes and procedures to enable the departments exemplary serve the Customers,16. To continuously identify new customer feedback channels and improve existing feedback channels in order to achieve set response rates

Nairobi Kenya

1. Afsat ISP Services Systems Administration2. Installation and Maintenance of the Communication Networks including VSATS, WLL systems and wired networks3. Provision of Integration Solutions to our Clients.4. Provision of Application Interface Solutions to our Clients.5. Does communication between Afsat and HNSE operations staff on the day-to-day status of ISP systems.6. Liaison between Afsat and Hughes Network Systems Europe(HNSE) on Systems issues. 7. Liaison between Afsat and New skies NOC on Systems issues.8. Liaison between Afsat and Hughes Networks Systems (HNS) staff on Systems design and issues.9. Network Systems Design and upgrades.10. Continuously create and update ISP Systems procedures and processes in the department.

• Third level (Final) troubleshooting on client problems via e-mail, telephone, chat and onsite troubleshooting• RIIG (Remote iWay Internet Gateway server – Linux Mail and Proxy Server) administration: Implementation on client site, maintenance and troubleshooting.• Domain management: (Registration, Hosting, Transferring, Website hosting, Sub-domains)• Email management (Email account creation, aliasing/mapping, email problems troubleshooting, email servers configurations)• VSAT troubleshooting: Internet Connectivity Problems• VPN troubleshooting• VOIP troubleshooting: VOIP appliance configuration and VOIP troubleshooting

Nairobi, Kenya

• Offering first level support to clients via telephone, email and MSN chat. Troubleshoot and resolve Internet Connection problems and Installation problems, email address creation and other problems related to the iWay Network.• Commissioning, deactivation, restriction of sites and other actions done on the Bandwidth Manager (The PacketShaper).• Manage Customer Relationship Management Report (CRM) which was circulated on a weekly basis to all clients and management.• Manage the Virus and Spam propagation reports with an objective on educating the client on the effect of spam and virus on the iWay network.