Benson Chen Email & Phone Number

Durham, North Carolina, United States

Finding creative ways to innovate and show awesome value to customers

As a Product Manager of Cloud Architecture in the Fraud and Security Intelligence division, I collaborate with external customers and internal stakeholders to define functional and non-functional requirements to build a new cloud solution architecture that executes real-time decisioning rules, scoring models, and machine learning algorithms for fraud detection. Assist with API definition and contracts, scenario definition, UI wireframes, and story acceptance criteria. Help build demos and presentations that can assist with pre-sales engagements. Identify and prioritize new features to build a roadmap that can be communicated to leadership and customers. Ensure that services scale and performs well on the new Kubernetes based Viya 4 platform.Key technologies: Viya 4, Java, Go, Kubernetes, Kafka, Redis, ElasticSearch

Cary, Nc

As a Senior Manager, I oversee the development of the streaming data platform that handles real-time analysis of our omni-channel event stream. This includes transforming our existing monolithic architecture to that of microservices which are loosely coupled via REST APIs or via a message bus. Enforcement of strong API contracts, API versions, and N-2 backwards compatibility is important to retain structural integrity amongst a large topology of services. These services are built and deployed through a CI/CD pipeline to AWS that includes various levels of automated functional and integration tests. Lastly, to support a real-time multi-tenant system in production, tools and metrics must be implemented to allow visibility into the health and behavior of the system so that it can scale in relation to current or anticipated load. All of this is required to support business functions that customers can use to affect the behavior of the system.

Cary, Nc

Software Development Manager for the SAS Customer Intelligence platform CI360 Execution Engine component. I engage with product management to translate business requirements into technical specifications to be built by developers on my team and across the organization. I collaborate with peer managers and architects to ensure that components integrate well as we build APIs and business logic. I help our project managers ensure that we comply with our Agile methodologies and deliver features/stories within our sprint. I provide my team with a solid vision of our long term goals and then work backwards to define intermediate goals to incrementally improve our software. We need to balance new features with maintenance and stability of our production systems since we have a continuous delivery pipeline for our cloud-based software-as-a-service offering. I work with our test managers and test teams to assess defects. We typically provide short term workarounds to unblock issues first and then work to develop the proper permanent fix. Whenever time permits, I engage with my developers to review code or assist with development of a feature.

Cary, Nc

Principal software engineer for developing the next generation SAS Customer Intelligence platform CI360 that is built entirely upon Amazon Web Services. Integrated the SAS Event Stream Processing for handling real time analysis of customer browsing and purchasing behavior to subsequently provide targeted content. This is an omni-channel solution that allows for interactions from web, mobile, email, and even social channels. As the lead engineer for the core Execution Engine, I helped design and build an auto-scalable, multi-tenant engine that can pattern match behavioral rules from high volume streams of events from the various channels. Marketers can use these behavioral events to enhance or augment their users omni-channel experience.Key technologies: AWS (CloudFormation, CodeDeploy, S3, SQS, SNS, SWF, DynamoDB, Cloudwatch, ElastiCache, EC2, RDS), SAS ESP, Java, Spring Framework, Spring Boot

Cary, Nc

Java lead for the SAS deployment platform. Focused on improving the SAS configuration engine used by solution developers to dynamically prompt, persist metadata, and execute Ant based configuration scripts. Enabled new features for the SAS 9.4 release including a new Groovy configuration framework, new deployment tasks, dynamic classloading, depot compression, and the ability to launch hot fix configuration.Key technologies: Java, ClassLoaders, Groovy, Ant, SAS, Bash scripting, VirtualBox

Durham, Nc

SWG Architecture and Technology Cross Brand IntegrationLead developer for building the internal cloud environment to deploy IBM middleware topologies. Using various technologies from VMWare, KVM, PowerVM, and other internal software, I’m responsible for building and supporting software to automate software deployment, enforce governance, and capture audit plus security data for the cloud. Global users from across IBM software group are leveraging the environment for education, development, FVT, SVT, and for demos.Key technologies: IBM Workload Deployer, IBM PureApplication System, VMWare, KVM, PowerVM, J2EE, DB2, Jython, WebSphere Application Server

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AIM Accelerated Value Program (AVP) As an AVP leader and specialist, I engage with customers to provide education, best practices, strategies, and escalated support of the IBM products that they’ve purchased. I help orchestrate the interactions between GBS, ISSW, IBM L2/L3 and the customer in resolving mission critical issues within dev, test, or production environments. I further analyze and draft reports to provide performance analysis (GC, http throughput, heap analysis) of production environment and strategies for remediation/prevention of future issues. In addition, I am the advocate for the cloud strategy within the AVP organization and to customers that we support.Key technologies: WebSphere Commerce, WebSphere Application Server

Durham, Nc

Business Partner Technical Strategy and Enablement (BPTSE) As a solution architect, I worked with business partners to develop and deploy enablement strategies and architectures with the IBM WebSphere Software for Telecom products and the partner solutions. I developed and delivered partner specific education through formal classes, on-site workshops, and teleconferences. In addition, I provided technical expertise to pre-sales teams through the development and analysis of use cases, responses to RFI/RFPs, and sizing estimates. I wrote and delivered product presentations to both major Telecom companies and business partners. I also authored the whitepaper Network Address Book Implementation Guidelines. Working with both business partners and customers I have led the design and development of prototypes which were successfully deployed in customer trials and proof-of-concepts; and worked with IBM development teams to enhance our products with these capabilities. Additional contributions included the design of a virtualized appliance model for the IBM Telecom products.Key technologies: WCA, VMWare, Cloud Computing, J2EE, SOA, XML, IETF/OMA/Telecom standards, SIP, XCAP (REST), Jython, Bash Scripting, IIOSB, DB2, TDS, WebSphere Application Server, RedHat, SuSe, AIX

Durham, Nc

WebSphere XML Document Management Server (XDMS) As the product architect and team leader for the WebSphere Software for Telecom XDMS product, I managed the entire life cycle of product development. This included analyzing customer requirements; interpreting open mobile standards (OMA & IETF); building a product plan; author the architecture document; orchestrating multiple functional teams (dev, test, perf, IDD); then training the support teams and assisting the account teams on sales opportunities. In addition to managing my product team, I was a key advisor to many of the peer products including the WebSphere Presence Server and IMS Connector. During my tenure, I successfully released v6.1 and kicked off the v7.0 release. I championed the agile development process within my team which was later modeled by others within the organization. I also authored several patents which were used within the product.Key technologies: J2EE, JSP, XML, SOA WebServices, JNDI, Mantis, IETF/OMA standards, SIP, XCAP, IBM LDAP, DB2, pureXML, WebSphere Application Server, RedHat, SuSe, AIX

Durham, Nc

WebSphere Everyplace Mobile Portal Developed the data model for storing preferences and preload notices for mobile portlets. Enhanced the JSP aggregation layer for modeling navigation and display panes. Authored several articles on mobile portal customization. Became part of the lead troubleshooting team to assist with large scale deployment for major telecom.Key technologies: J2EE, JSP, XML, Portlets, DB2, WebSphere Portal, RedHat, SuSe, AIX

Durham, Nc

IBM Chip Management System Developed the data model and various flows for managing the life cycle of smart cards. Used XSDBeans and SQL/J to integrate database with J2EE components. Key technologies: J2EE, EJB, XML, XSDBeans, SQL/J, DB2, MQ, Ant, WebSphere Application Server, RedHat, SuSE, AIX

Durham, Nc

PeerReview Developed the core HTTP Engine of the PeerReview distributed application.Key technologies: Java, Custom classloaders, Apache HTTP, Tomcat, Ant, opensource, RedHat

Durham, Nc

Tivoli Kernel Services (TKS) and On-Demand Server Developed a security model for the TKS framework and also an LDAP based software preferences for the On-Demand Server product.Key technologies: Java, JDBC, JNDI, RMI, DB2, Servlets, IBM LDAP, Java Applets, AWT, Swing, javascript, HTML