Benson L. Email & Phone Number

Burnaby, Bc

-Email/chat based Customer Service and Sales - general sales and service inquiries-Email/chat based Customer Support - Technical Support, Troubleshooting & Testing-Documentation of new support system functions and procedures-Participate in monthly meetings contributing ideas and opinions to aid direction of company-Testing of new software products

Surrey, British Columbia

-Dispatching and resolving Help Desk issues including maintenance and housekeeping for Surrey Memorial Hospital-Data entry and reporting-Update in-house system to meet regulatory compliance-Monitor issue status

-Work in a demanding fast-paced environment providing support for Sage Simply Accounting-In-depth technical troubleshooting and support using phone, remote-desktop software, chat and email-Deliver an extraordinary customer experience that inspires satisfaction and exceeds expectations of knowledge, empathy, and professionalism-Achieve individual goals while contributing toward departmental goals for quality, issue resolution, productivity, and revenue targets

-Coordinate with various staff members to ensure smooth delivery of goods-Enter commercial invoices information into the system for outgoing parcels-Operate TMS (Transportation Management System) to dispatch / schedule trips for tractors and trailers

Vancouver, Canada Area

-Ensure all products are packed and shipped out according to shipping procedures and deadlines. Keeping all documentation appropriately controlled and filed.-Drop off & receive all couriers from Shipping & Receiving in a timely manner-Trace misdirected and / or delayed shipments and deliveries-Provide customer service to staff with follow up on tracking numbers status of couriers-Collect & Sort incoming mail; Follow up on any unaddressed mail-Assist accounting staff for various tasks including invoicing and payment-Prepare financial reports included account payable and excise tax

-Assembling, repairing and maintaining computer systems-Picking up accessories and delivering customers’ orders-Filing and retrieving documents

-Completed training for both CDMA and GSM handsets-Software upgrade, hardware maintenance, refurbishing and repairing of handsets-Quality control

-Managed colleagues to increase productivity and company revenue-Liaised with clients via phone and internet assisting/responding to their enquiries-In charge of show room including labeling, arranging, ordering stocks-Generate various reports such as back order reports, sales reports, and repair reports on weekly/monthly/quarterly basis