Benson Mendonsa Email & Phone Number

EDYCATIONAL QUALIFICATIONGraduate from Mumbai University in Bachelor of Banking and Insurance (BBI). PROFESSIONAL SUMMARYExperienced Senior Associate specialized in the Identity & Access Management processes with a demonstrated history in this field would like to obtain a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge that will challenge me further, while allowing me to contribute to the continued growth and success of the organization and also being affable towards my employers.Work ExperienceIdentity and Access Management, Senior AssociateSS&C GlobeOp Financial Services, Mumbai, Feb 2022 - PresentUser access provisioning in various in-house and vendor-based applications.End to end User Access Onboarding process for supporting Line of Business with an SLA and target based process approach model by also adhering to the SOC1 and SOC2 Audit controls, the company’s Information Security Policies and other associated sub-policies.Increase Client satisfaction through faster turnaround of Identity Management tasks and decrease client dis-satisfaction by ensure Nil Confidentiality breaches and adding technical controls which are commensurate with the risks of a breach.Expanding the scope of the Identity Access Management team by coordinating with relevant business and development team on the respective application acquisitions.Assisting the business with setting up of clients & users for access to various Regulatory applications like FATCA, FormPF, AIFMD, CPO-PQR, etc.Escalate, coordinate and follow up relevant issues to the next level or department as required.Managing user queries through various channels like E-mail, Internal Messenger tools& other Problem Management tools.Any requirement needing a change in the process or solution design, highlight the same to the development team to take it forward with a PCR.Troubleshoot L1 issues of client users that are accessing SS&C GlobeOp Systems and also find the resolution of the L2 issues by updating a summary document.Assisting the Sales teams with last minute Demo login set-ups for presenting to prospective clientsAssisting Internal users on the Remote access procedures through the RSA Secure ID software using either the Software tokens or Hardware tokens (Key Fobs).Recertification of access rights of employees.Increase Client Satisfaction (Internal and External) through faster turnaround of Identity Access Management tasks.Revoke access in a timely manner for users who are departing the organization.

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  Senior Associate

  Ss&C Globeop

  Feb 2022 - Present - Mumbai, Maharashtra, India