Ben Spargo Email and Phone Number
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Experienced Public Service Director with a demonstrated history of working across a range of areas within Tax Administration. Skilled in Business Process Improvement, Service Delivery, Coaching, Government, Tax Administration, Lodgment, Risk/Strategy and Contact Centers. Strong professional with a Bachelor of Taxation focused on Taxation and Accounting from UNSW.
Australian Taxation Office
View- Website:
- ato.gov.au
- Employees:
- 7484
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Senior DirectorAustralian Taxation Office Sep 2023 - PresentParramatta, New South Wales, Australia
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Acting Assistant Commissioner Risk And Strategy IntermediariesAustralian Taxation Office Jul 2023 - Sep 2023Parramatta, New South Wales, Australia
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Director, Risk & Strategy IntermediariesAustralian Taxation Office May 2019 - Sep 2023Parramatta, New South Wales, Australia
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Director - Partner RelationsAustralian Taxation Office Aug 2016 - Sep 2023ParramattaWorking to better understand the future impacts and changes to the tax profession (including the ATO). Working with stakeholders to develop this understanding and create momentum towards preparing for this future. Talking with Tax Professionals about their experience and the future. Supporting the Future of the Tax Profession Future State consultation group.
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Director, Technical Assurance And ComplaintsAustralian Taxation Office Oct 2013 - Aug 2016ParramattaLed a team to effectively manage the resolution of customer complaints relating to the ATO's work in managing lodgment compliance, managing the cash economy and the relationship we have with Tax Practitioners. These complaints could also include complaints to Ministers or the Inspector-general of Taxation.Led a team that managed internal legal advice relating the ATO's work in managing lodgment compliance, managing the cash economy and the relationship we have with Tax Practitioners. This included advice on new policy, Freedom of Information, Privacy and other matters.Took on a side project to lead the business implementation of a data indexing and search tool that used IBM Watson. The tool greatly improved the experience for staff and was well received.
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Director Lodgment StrategyAustralian Taxation Office May 2011 - Oct 2013ParramattaRisk analysis and strategy development for lodgement compliance
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Director Customer Service & SolutionsAustralian Taxation Office Oct 2006 - May 2011ParramattaRange of positions including Quality Assurance, Coaching, Finance, Site Leadership across 300+ staff
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National Business Operations ManagerAustralian Taxation Office Mar 2005 - Oct 2006ParramattaManaged the national operations of the ATO's call centre network for Personal Taxes. Included introduction and management of outsourced partners to support peak taxtime period, workforce planning, logistics, real-time management etc.
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Assistant Business Operations ManagerAustralian Taxation Office Jun 2004 - Mar 2005ParramattaSupported Business Operations Manager to manage the operations of a national call centre network for the ATO's Personal Taxes area. Involved workforce planning, scheduling, real-time management and accommodation/logistics.
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Call Centre CoachAustralian Taxation Office Mar 2003 - Jun 2004ParramattaTax technical and call handling support for call centre agents.
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Call Center RepresentativeAustralian Taxation Office Jul 2002 - Mar 2003ParramattaHandling taxpayer and tax practitioner inquiries on a range of topics including complex areas of taxation law.
Ben Spargo Skills
Frequently Asked Questions about Ben Spargo
What company does Ben Spargo work for?
Ben Spargo works for Australian Taxation Office
What is Ben Spargo's role at the current company?
Ben Spargo's current role is Risk & Strategy at Australian Taxation Office.
What is Ben Spargo's email address?
Ben Spargo's email address is be****@****.gov.au
What schools did Ben Spargo attend?
Ben Spargo attended Unsw, Cherrybrook Technology High School.
What skills is Ben Spargo known for?
Ben Spargo has skills like Leadership, Change Management, Stakeholder Management, Governance, Business Process Improvement, Government, Stakeholder Engagement, Program Management, Project Management, Policy, Team Leadership, Business Transformation.
Who are Ben Spargo's colleagues?
Ben Spargo's colleagues are Jack W., Ra Nath Ek, Helen Cleary, Tom Colmer, Oliver Horvath, Nicholas Marollas, Daniel Bouzidis.
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Ben Spargo
Upper Plenty, Vic -
2 +614090XXXXX
-
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1gmail.com2 +614329XXXXX
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