-Rolled out the Spiceworks ticketing system for incident and request tracking-Created new employee onboarding and offboarding procedures -Managed and tracked all hardware and peripherals-Created and implemented new security policies -Managed and oversaw our MSP technical support-Created the annual budget for the IT department-Provided technical support for 300+ end users in the U.S. and India

-Provide technical support to approximately 1000 Homesite end users in a mixed environment of Windows10 and Apple products-Created a Liaison role between Service Desk and Endpoint Engineering for smoother transitions in work requests-Manage ticket distribution for the service desk when the Service Desk supervisors are unavailable-Trained and mentored new Helpdesk team members-Created and refined knowledgebase documentation-New computer set up and configuration.-Troubleshooting and support with 3rd party vendors-Monitored and supported Apple products via Jamf

-Provide technical support to approximately 250 end users in a mixed environment of Windows10 and Apple products-Trained and mentored new Helpdesk team members-Created and refined knowledgebase documentation-New computer set up and configuration.-IT-related onboarding and offboarding process for employees-Manage and maintain Bitdefender antivirus -Managed and maintain BitLocker drive encryption-Introduced Spiceworks ticketing system -Lead the cutover to an Active Directory environment-Lead the rollout to Office 365-Lead the rollout to Bitdefender AV -Lead the rollout LogMeIn to all end-user machines-Troubleshooting and support with 3rd party vendors-Setup and support of but not limited to gsuite, Slack, Shrewsoft VPN, HP printers, Zoom, fonality Voip-Monitored Apple products via Jamf now

Supported Client multiple sites via phone, remote, emailed requests and onsite visits Remote support was completed via LogMeIn and Join.me Trained and mentored new Helpdesk team members Created and refined knowledgebase documentation Installed new updates and patches via vendor websites and links Tracked all work via Autotask ticketing systems Advocated on client’s behalf for third party vendors for warranty, replacements, and repairs Offered complete support for computers, phones, printers, various hardware and software applications Evaluated and made recommendations for new hardware and software as needed Installed and configured Symantec on new user set ups

Supported in house staff of approximately 100 via desk side service and remote staff via phone and Bomgar remote tool Created training documents and led orientation classes for new hires as needed Supported users in a Server 2012, Win 7 Win 10, Exchange 2010, Office 2007, 2010, 2013 environment Imaged, configured and set up work stations for new users using Ghost Created Windows 10 image for remote employees and led the upgrade project Pushed new updates and patches to end users by script via Dell Kace OSX support for users on a Mac platform A/V Support for our conference rooms using Creston devices Managed, supported and trained end users in GoToMeeting, and WebEx Managed remote users connecting via Citrix Set up and support company iPhones including email and calendars for end users New printer and hardware set ups as needed Installed and monitored Symantec Antivirus Created and managed end users and permissions via Active Directory and Group Policy

Supported Client multiple sites via phone, remote, emailed requests and onsite visits Trained and mentored new Helpdesk team members Created and refined knowledgebase documentation Remote support was completed via LogMeIn and Join.me Installed new updates and patches via vendor websites and links Tracked all work via Autotask ticketing systems Advocated on client’s behalf for third party vendors for warranty, replacements, and repairs Offered complete support for computers, phones, printers, various hardware and software applications Evaluated and made recommendations for new hardware and software as needed Installed and configured Symantec on new user set ups

♣ Traveled between four sites to resolve current technical issues users may have as well as conducted preventative maintenance for a staff of approximately 200 ♣ Virus and spyware removal♣ Manage user accounts within Active Directory and Exchange♣ Create new user policies and documentation as needed♣ Researched new technologies for possible integration within the Health Centers♣ Reviewed, responded and created solutions within Spiceworks ticket system♣ Worked directly with our third party I.T. company Akuity for upgrades, technical solutions, and future plans to keep the Health Center current♣ Hardware repair, replacement, and upgrades♣ OS upgrades from XP to Win7♣ Worked with GE Centricity and Visualutions to implement Patient secured messaging portal within our hosted EMR ♣ Created shared Knowledge base drive as well as how to documents for many commonly asked questions ♣ Created a consistent naming convention and username/password structure for all network computers♣ Assisted end users whom were utilizing outside hospitals Citrix environments♣ Mobile device support, as well as email and calendar configurations♣ Created and managed users in Active Directory as well as managed permissions via Group Policy ♣ Deployed and managed Sophos antivirus via the Sophos control panel

♣ Traveled from Client to Client to resolve current technical issues they may have as well as conducted preventative maintenance ♣ Virus and spyware removal ♣ Data recovery♣ Hardware repair and replacement ♣ OS reinstalls and system restores, mainly Windows XP and Windows 7 ♣ Mobile device configurations for Android and Apple♣ Creating back-up solutions for clients mainly using Symantec Vault and Windows Back up♣ Consulting with clients to choose replacements, upgrades, and new hardware/software♣ Created company profile documentations to be used within Worksmart for efficient client engagement ♣ Installed and managed Trend Micro antivirus on user machines Tracked and documented all work via Connectwise ticket system

♣ Supported 300+ internal end users across 13 different sites via phone, remote assistance, desk side support, and the Spiceworks ticketing system♣ Assisted in the software installs to upgrade the entire health center from Citrix v.4 to Citrix v.5♣ Pulled back old machines from service and determined if they could be repaired. Then did a fresh install of XP, upgraded the RAM where needed and replaced any damaged hardware where needed before re-issuing machine to service♣ Trained end users on new software when introduced like but not limited to Citrix v.5, Outlook 2007 express, and the shortcuts available on the health center's home page♣ Virus scan and removal where needed while identifying the root cause and then created action plans to prevent a reoccurrence. ♣ Conducted on-site visits to other the health centers other locations as needed♣ Created new user accounts in Active Directory including assigning permissions, placement in the proper group and new outlook email account creation♣ Created detailed documentations in regards to repairs, trouble shooting, upgrades, and other area's as needed for ticket root cause analysis, knowledge base additions, and future training♣ Created new user accounts, assigned permissions and managed accounts in the VoiP system Switchvox

Contracted to upgrade computers, printers, fax, and copiers with Tempest security under government contract

Upgraded the time clocks in the phase 2 set-up for Home Depot locations in West Lebanon NH and Keene NH. Setting new IP address' pinging new system to ensure network connectivity as well as installing new Cat5 cabeling were included in assignment.

Worked with customers in high pressure situations while displaying courtesy and tactManaged inventory and stock replenishment to ensure seamless operationsOversaw day to day operations of Flight Line ServicesInstructed, trained, and mentored a team of six within Flight Line ServicesFueled, stored and positioned high end aircraft

Delivered superior customer service and relations within busy restaurant environmentAssisted in opening new stores regionallyProvided leadership for the preparation of fresh, high quality food Guaranteed consistent planning, production, preparation, and prompt delivery of foodExecuted all culinary initiatives efficiently and successfullyTrained new highly skilled culinary employees and motivates and retrains them by providing ongoing education and developmentContinually developed culinary employees' cooking, food preparation, food safety, and sanitation skills Scheduled kitchen staff, ensuring adequate coverage to deliver outstanding service efficiently