Ben Stassen Email & Phone Number

HR-responsible for a team of Functional Consultants Managed Services D365 F&O in domains Finance, Planning & Production, Supply Chain Management and Field Service.

Venlo

Functional Consultant Logistics for Microsoft Dynamics AX/365 for Finance and Operations with above-average knowledge of technical components in relation to AX in a broader IT landscape. Specialized in integrating external applications in the fields of EDI, supply chain, warehouse management, e-commerce, and PIM to Dynamics.• Field analysis & requirement elicitation• Streamlining and prioritizing requirements• Defining concrete solution directions with a simplicity-first approach• Translating solution directions into architectural definitions, using UML• Operational project management• (Key) User training• Technical development (AX 2012 RTM/R2/R3, AX 2009, AX 4.0)

Venlo

Implementation of an IT Service Management tool within Pulse in order to facilitate:• ITIL-based processes incident management, problem management, change management, release management and configuration management.• Portal based communications with key users/contacts in daily operationInvolvement:• Requirement elicitation• Process design (iterative)• Technical and functional implementation• User training & support• Member of the Change Advisory Board in aftercase phase• Overall project management

Eindhoven Area, Netherlands

Design and development of webshops and websites, targeting small-sized to mid-sized businesses.User experience focused content optimization, Search Engine Optimization.

Integer provides tailor made cloud based software solutions using Microsoft C# .NET technology, combined with the MVC-pattern.Within Integer, I was involved with business development and account management, functional consultancy and designing and developing the view-part of the applications.

Nijmegen Area, Netherlands

Bachelor Thesis: Quality of Service as a strategic tool. Graded 8.1/10.Improving quality of service to improve competitive positioning, by 1) optimizing and standardizing service processes (business process analysis + design) in alignment with ITIL best practises and 2) selecting an IT Service Management-tool with workflow management, to ensure consistent performance (enactment) of these processes.

Weert

Sales of consumer IT products and services.Developed a portal which allows customers to inquire on the current state of requests for repair of devices.

Veldhoven

Standardized IT Changes (procedures and work instructions) related to Connectivity, Database Administration, System Management, set up a Service Catalog offering the standards to whom they concern (authorized requestors). Cooperated closely with recently settled outsourcing parties (service providers) to define standards.

Venlo

Alphatross Consulting is a student consultancy company with a fresh and out-of-the-box approach to business, cooperating with Fontys International Business School (campus Venlo) and the Jong Ondernemen Foundation. Students from different knowledge areas such as Marketing, International Business and Business Informatics, join their knowledge and enthusiasm to get to the best results for customers with business services.

Weert, Netherlands

B2B and B2C consulting, sales and after-sales service.

Business Informatics

International Strategic Management

Economics & Informatics

Gymnasium, Natuur & Gezondheid