Key account and biz dev partnership manager, overseeing combined ARR of $5.6 million. Ensure product adoption, expansion and proliferation in target markets. I build strategic plans to align client goals with corp objectives, fueling growth. True client ally, acting as their voice throughout the company while consistently hitting revenue targets.Cross-team liaison, ensuring complete resolution of tech/dev initiatives. Opportunity discovery, pricing models, contract delivery. Collaborate with Support and Implementations to fortify existing client base while also launching net new environments.Monitor utilization across a suite of products and present detailed analyses of performance and success metrics.

Managed portfolio of 35+ city government, education, and private accounts with combined ARR of $1.2 million. Closed $487k in cross and upsell opportunities.Client Success Person of the Year 2021.Strategic Client Engagement of the Year 2022.Growth Teamwork of the Year 2023.

Onboarded 15 clients post-acquisition. Identified feature gaps, developed functional Improvement plans and synchronized efforts of multiple stakeholders to address problems and establish best practices.

Anchored live and recorded segments for iHeart Radio and Spectrum News Television. Aggregated traffic data and travel conditions for multiple markets, creating audio and video assets for broadcast.

Team-lead for installation and administration of national retail merchandising marketing campaigns for a family of brands. Managed on-site sales demos and product placement campaigns.

Digital television and high-speed internet support. Assisted customers with troubleshooting, walk-thrus, scheduling of repair visits and billing inquiries. National Top 20 Agent.

Technical assistance for consumer and business Turbotax users. Handled customer contact by phone, email and chat. Real-time troubleshooting, bug reporting and issue resolution with highly personal service. National Top 50 agent.

MIX 92.3 FM/TOP 40 Pop-culture content curator. Afternoon drive 3p-7p. Presented music, entertainment, and lifestyle-related content to listeners in a targeted demographic.

B97 FM/TOP 40 - #2 air talent in market 10a-3p, women 18-34. Performed daily on-air through presentation of relatable, format-specific and social-focused content. Met with record label reps alongside program director, reviewed track performance/potential for initial or increased airplay. Wrote promotional, editorial and ad copy. Managed full web presence for two radio stations. Maintained daily updates, produced original streaming audio/video assets including podcasts and social media posts.Spent my nights at home obsessing and tweaking every detail both on and off-air to ensure we delivered revenue-focused results for our advertisers and had a positive influence on the lifestyles of our listeners.

Radio advertising copywriter and producer for 6-station cluster. Worked with clients to craft effective, targeted campaigns for digital and on-air. Wrote the ads, completed audio production, managed revisions with agencies and placed in broadcast systems for air. Monitored run dates and scheduling of inventory per contract.

Transcribed video interviews, logged B-roll, researched content, answered email, assisted producers. Involved with voice-over, editing, shooting. Learned basics of television production.

Sidekick for "Bob & Sheri", a nationally syndicated morning radio show. Screened calls, answered emails, greeted on-air guests. Performed stunts and live promo events. Coordinated talent with production. Assisted with affiliate relations.