Customer Success Business Consultant
Current
Feb 2024 - Present
AeroLeads people directory · profile
Ben Stine Email & Phone Number
Customer Success Business Consultant at Quantum Metric
at
Quantum Metric
2 work emails found
@clickfox.com
2 phones found area 303
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Business Consultant at Quantum Metric
Location
Denver, Colorado, United States
Who is Ben Stine? Overview
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Quick answer
Ben Stine is listed as Customer Success Business Consultant at Quantum Metric at Quantum Metric, based in Denver, Colorado, United States. AeroLeads shows a work email signal at clickfox.com, phone signal with area code 303, and a matched LinkedIn profile for Ben Stine.
Ben Stine previously worked as Customer Success Business Consultant at Quantum Metric and Senior User Experience Analyst at Fullstory. Ben Stine holds Bachelor'S Degree, Business Administration And Management, General from Metropolitan State University Of Denver.
Company email context
Email format at Quantum Metric
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bstine@clickfox.com
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Profile bio
About Ben Stine
Ben Stine is a Customer Success Business Consultant at Quantum Metric at Quantum Metric. He possess expertise in access, microsoft excel, outlook, ms project, quickbooks and 1 more skills. Colleagues describe him as "I've had an excellent experience working closely with Ben. His analytical prowess, industry knowledge, and attention to detail have delivered an immense amount of valuable insights to our largest customers across industries. Ben's combined understanding of technology and customer needs allow him to deliver recommendations that are always insightful, strategic, and tailored to each customer's industry and needs. If you're searching for a Digital Experience professional who can discern trends, deliver meaningful insights, and drive customer engagement across different industries, I highly recommend Ben."
Listed skills include Access, Microsoft Excel, Outlook, Ms Project, and 2 others.
Current workplace
Ben Stine's current company
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12 roles
Ben Stine work experience
A career timeline built from the work history available for this profile.
Senior User Experience Analyst
-Lead web & mobile app user experience (UX) consultant for clients across a variety of e-commerce & SaaS industries such as apparel, restaurants, travel, business-to-business suppliers, beauty, and criminal database investigation. Proactively analyzed each qualitative and quantitative data to identify pain points, surface insights, and recommend specific enhancements across the web and mobile app. Creatively customized dashboards to visualize data that highlight problem areas, measure A/B testing, and monitors the impact of recommended enhancements.-Held to the highest standard of improving KPIs such as conversion rates, reducing errors, limiting user frustrations, increasing growth, and decreasing churn.-Translated raw web data into business friendly elements for intuitive strategic business decisions.-Continued to train users post-onboarding on the FullStory platform and advised these users of best analytic practices.-Outside of my consulting service clients when existing or pre-sales clients were at risk, my UX expertise was regularly utilized on projects to show the value of consulting services and FullStory’s digital platform. $10+ million of actionable ROI identified annually leading to around $1 million of saved/gained annual recurring revenue (ARR) for FullStory.-Documented value stories of my analysis work into an easily searchable library for repeatability and value tracking.
Feb 2022 - Jan 2024
Senior Consultant
-Customer experience (CX) lead consultant for clients across financial, telecom, insurance, and utility industries. Perform quantitative data analysis of CX across multiple customer touchpoints such as call centers, web sites, mobile apps, retail, and surveys using BryterCX's proprietary software, Excel, SQL, and Tableau. -Created action items which improve CX key performance indicators and decreased cost to meet the client’s financial goals. Results included improved survey scores, decreased complaints, and $10+ million annual savings by improving self-service web/mobile app utilization that was previously creating agent calls.-Partnered with McKinsey & Company & J.D. Power on multiple consulting projects.-Defined business requirements and collaborated with data architects/scientists to translate a complex set of data points into intuitive CX journeys. Ensured these customer journeys are accurate, adhered to client requirements, and presented analytical value.-Owned our department's User Acceptance Testing in support of BryterCX's software life cycle. Coordinated with other consultants to efficiently validate new features along with regression testing. Work with QA in creating new tests and adapting test cases as the software and client needs evolved.-Certified Trainer for BryterCX’s proprietary software. Instructed multi-day training sessions on site with clients in a classroom setting or remotely. Mentored newly trained users 8 weeks after training while aiding them through analytics to enable long term use of BryterCX’s software.
Jan 2020 - Feb 2022
Consultant
Mar 2016 - Jan 2020
Business Analyst
Mar 2013 - Mar 2016
Operations Analyst Ii
• Promoted at Dish Network to be one of the founding members of a new and centralized field technician resource department called The Command Center. This department optimized field technician schedules, work order allocation, routing, and dispatch procedures for over 25,000 daily appointments nationally.• Trained and mentored new hires as The Command Center grew from 8 to 40 staff members.• Enabled field techs to hit all-time productivity highs with the implementation of our created appointment booking, routing, and dispatch procedures.• Collaborated with peers to utilize key performance indicators expressed in Excel and Access to maximize technician productivity, minimize cost, and to allocate work orders based on performance.• Consulted Dish Network Regional Service Providers in the Midwest and Northeast. Advised these licensed third party providers, which cover 15% of Dish Network customers, in procedures I created.. • Performed User Acceptance Testing for each major software upgrade for our field tech appointment management software. Worked with a third party software company to test new features, perform regression testing, and provided business requirements for new features.
Apr 2011 - Mar 2013
Router I
Dec 2010 - Apr 2011
Dispatch Ii
Dec 2009 - Dec 2010
Technical Administrator
Cmit Solutions Of Denver
• Configured and maintained software and hardware components that make up a small business’s IT system: MS Windows, PC/Server hardware, networks, accounting software, Outlook, and MS Exchange.• Performed customer service and IT tech support for small business clients.
Aug 2008 - Jul 2009
Office Manager
Frontier Home Electronics
- Office Manager for a startup Dish Network/DirecTV/Qwest retailer and subcontractor.- Managed all inventory, inbound sales calls, trade show sales, tech support, customer service, technician routing, dispatch, and accounts receivable as the company increased from 5 to 15 employees while the revenue increased 400%.- Responsible for the hiring, training, managing, and discharge of office employees.- Created a system in Excel to monitor technician performance, sales, and inventory.
Jul 2005 - May 2008
Flood Zone Analyst
• Analyzed residential flood zones using GIS software, physical maps, aerial photography, and Adobe Photoshop.• Created a procedure using Adobe Photoshop to more accurately compare various map sources.
Sep 2004 - Jul 2005
Scanning Technician
• Scanned and performed data entry for a database of legal documents for the Department of Justice.
Oct 2001 - Jul 2002
1 education record
Ben Stine education
-
Metropolitan State University Of Denver
FAQ
Frequently asked questions about Ben Stine
Quick answers generated from the profile data available on this page.
What company does Ben Stine work for?
Ben Stine works for Quantum Metric.
What is Ben Stine's role at Quantum Metric?
Ben Stine is listed as Customer Success Business Consultant at Quantum Metric at Quantum Metric.
What is Ben Stine's email address?
AeroLeads has found 2 work email signals at @clickfox.com for Ben Stine at Quantum Metric.
What is Ben Stine's phone number?
AeroLeads has found 2 phone signal(s) with area code 303 for Ben Stine at Quantum Metric.
Where is Ben Stine based?
Ben Stine is based in Denver, Colorado, United States while working with Quantum Metric.
What companies has Ben Stine worked for?
Ben Stine has worked for Quantum Metric, Fullstory, Brytercx, Dish Network, and Cmit Solutions Of Denver.
How can I contact Ben Stine?
You can use AeroLeads to view verified contact signals for Ben Stine at Quantum Metric, including work email, phone, and LinkedIn data when available.
What schools did Ben Stine attend?
Ben Stine holds Bachelor'S Degree, Business Administration And Management, General from Metropolitan State University Of Denver.
What skills is Ben Stine known for?
Ben Stine is listed with skills including Access, Microsoft Excel, Outlook, Ms Project, Quickbooks, and Mcdst.
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