• Led weekly meetings delivering mission-critical insights to Billing Team Management and frequently to executive leadership including the Controller, VP of Finance, and VP of Operations.• Streamlined data processes and automated workflows using Power Automate, Power BI, SQL and Python reducing Ad-Hoc task time by 50+ hours per month. • Utilized time series, linear and logistic regression and other prediction methods on dirty and incomplete data in order to successfully forecast approximate sales expectations, barriers in the billing cycle, and operational trends.• Enhanced pre-existing reporting mechanisms, including the development and maintenance of over 15 internal live Power BI dashboards, providing critical visibility and real-time insights. • Developed Ad-Hoc strategies from data insights, enhancing operational efficiency across multiple domains including Customer Experience, Sales, Finance, HR/WFM, Product, Engineering, and Marketing. • Contributed to key operational milestones and KPIs through data-driven metrics.• Mentored junior colleagues in data analytics applications and methods to foster and accelerate team growth.

Project Manager (Contractor) for J.P. Morgan Chase Bank (via Aerotek) Contract Extension - Switched role due to business need and COVID-19 impacts.• Promoted to a new and exponentially growing project team that led Chase Bank’s nationwide resiliency efforts to overcome logistical barriers and scale their technology supply chain, to equip and service their workforce during WFH as Covid-19 progressed, under numerous, exceedingly tight, frequently same-day deadlines.• Served as the primary liaison between the WFH Technology-Logistics Team, the executive leadership of most other lines of business, and the Engineering Management and IT Service teams who would need to be quickly alerted to any potential downtime experienced by staff during WFH, and vice versa, when scheduled updates or unforeseen circumstances would cause downtime or delays on company hardware.

Project Manager (Contractor) for J.P. Morgan Chase Bank (via Aerotek) • Directly assisted in leading the planning and implementation of COVID Social Distancing and work force rotation procedures, locally and eventually nationwide, by heavily utilizing Access, Excel, AutoCAD, and Adobe Acrobat combined with in-person site visits for direct visibility.• Participated in managing Book of Work for a facility and WFM related team of Chase Customer and Community Banking Division.

• Assist with data collection, wrangling and munging, visualization, exploratory analysis, etc. primarily using RStudio and Microsoft Excel for for research proposals, and other research related tasks on topics such as systems dynamics models of University faculty and comparisons of interstate education policy. • Communicated and relayed information to academic and professional researchers regarding projects.• Various general office tasks - Copying/Scanning/Writing/Editing

• Engaged in formal classroom training & self-study (Datacamp, Textbooks) to be equipped for independent research & efficiently work with & manipulate “Big Data” sets in R, Stata, Python, Tableau, Excel, SQL & ArcGIS.• Collaborated in selective cohort of five students to bond, problem solve and build team skills.• Assisted a team of 7 professional & academic researchers with some of their coding & visualization needs for a PowerPoint presentation & a research paper. • Developed, collected data, & created an individual research poster, “Traversing the Last Mile: Getting Ohio to Work”

• Student Research Assistant on the Education Governance and Accountability Project - • Examined ballots and other school board election data.• Data completeness checks in Excel• Entered School Board Election data into Excel for various states and counties• Maintained communication with Post-Doc and other RA's to assist in coordinating multiple moving parts.• Quarterly performance review was 5/5 resulting in a raise.

• Handled 250+ inbound & outbound escalated customer service, billing, warranty, & miscellaneous calls a day. • Assessed damage claims of $100,000+ in value potentially caused by faulty windshield installations installations & made executive decisions based off of evidence. • Coordinated repairs, refunds, and damage complaints between the customer, corporate office, Safelite or affiliate shop management, and our insurance clients.• Chosen to be put on dedicated line for our most important insurance clients (Allstate & USAA) based off of Key Performance indicators (KPIs) and 100% call monitor performance. • Multi-tasked by handling complaints while training over 15 new hires throughout the duration of my employment.• Excellence in Service Award 2013 and 2014 - Received 40+ customer calls or e-mails thanking me for my work. An employee must hit at least 20 in a year to get the Excellence in Service Award.• Chosen to assist with Social Media Response Team and Secret Shopper Initiative (Doing Market Research)• Multiple excellent annual performance reviews resulted in wage increases

• Stocked produce• Assisted customers with questions and complaints• Monitored Freezer Temperature• Washing and slicing various produce items• Display set up and removal• Unpacking produce off truck

• Responsible for greeting customers, cashiering, training new employees, stocking merchandise, organizing shelves and displays, keeping the store clean and organized. • Obtained “Jeaneaus” certification for product knowledge.• Routinely and effectively up sold customers at checkout by advising of current promotions and rewards initiatives. • Promoted to key holder. Entrusted with depositing register receipts in bank & closed/opened store on a semi-regular basis.

• Made 200 + outbound cold calls a day and followed up with leads to raise money for the Fraternal Order of Police Foundation (FOP) and the Ohio Highway Patrol. • Handled the assembly and mailing of fliers and their contents to receive customer donations.• Promoted a positive public image of our local law enforcement. • Promoted to full commission - consistently achieved $200+ in pledges a day with a 35% collection percentage rate.