Benjamin Such Email & Phone Number

Remote

- Actively lead Agile ceremonies (Stand-Ups, Retrospectives).- Defined and prioritised product backlog items, to align with release goals. - Translate business requirement into deliverable and tangible product software.- Lead and supported a team of off-shore developers to ensure understanding of requirements and acceptance criteria. - Provided technical guidance, acting as subject matter expert for product features.- Understanding of Azure Cloud Platform and architecture. - Project management for the product lifecycle, from initial concept to delivery. - Produce supporting Technical specification documentation for Product features. - Ownership of the product functionality, quality, sustainability and maintainability.- Create implementation guides for Service Transition teams to package and deploy the product software.- Establish best practice and provide assistance to Service Transition teams.- Provide ongoing BAU support through Unplanned product delivery processes.- Working within the Agile Framework to meet Release goals based on changing business requirements.

Gerrards Cross, England, United Kingdom

- Actively lead Agile ceremonies (Stand-Ups, Retrospectives).- Defined and prioritised product backlog items, to align with release goals. - Translate business requirement into deliverable and tangible product software.- Lead and supported a team of off-shore developers to ensure understanding of requirements and acceptance criteria. - Project management for the product lifecycle, from initial concept to delivery. - Produce supporting Technical specification documentation for Product features. - Ownership of the product functionality, quality, sustainability and maintainability.- Create implementation guides for Service Transition teams to package and deploy the product software.- Establish best practice and provide assistance to Service Transition teams.- Provide ongoing BAU support through Unplanned product delivery processes.

Gerrards Cross, England, United Kingdom

- Providing 2nd and 3rd line support to a number of high profile retail and insurance customers, using both Product and Bespoke software implementations.- Developed industry knowledge of supply chain processes and unique business practices.- Requirements gathering, scoping, development and implementation of a new processes for internal Escalations and Change Request Management.-Lead customer facing monthly/weekly calls to examine incidents, web service network issues and process issues.- Enhance the bespoke support platform used with new events/front end views to enhance the UX and the functionality available.- Automation of complex Customer Experience document, into Power BI.- Implemented teams channels alerts for SLA Monitoring.- Manage and resolved incidents related to software and hardware related issues, following established procedures and SLA's. - Conduct root cause analysis to identify underlying issues and mitigate future occurrences. - Analyse trends and patterns to proactively prevent further issues. - Share knowledge with junior team members to enhance overall support function and promote problem-solving capabilities. - Moved into a Service Transition role, looking at the process used to take both product and bespoke software from other internal teams into BAU Support.- Participate in software implementation and upgrade projects.

Langley

- Providing 2nd and 3rd line support to a number of high profile retail and insurance customers, using both Product and Bespoke software implementations.- Developed industry knowledge of supply chain processes and unique business practices.-Lead customer facing monthly/weekly calls to examine incidents, web service network issues and process issues.- Implemented teams channels alerts for SLA Monitoring.- Manage and resolved incidents related to software and hardware related issues, following established procedures and SLA's. - Conduct root cause analysis to identify underlying issues and mitigate future occurrences. - Analyse trends and patterns to proactively prevent further issues. - Share knowledge with junior team members to enhance overall support function and promote problem-solving capabilities. - Participate in software implementation and upgrade projects.

Aberystwyth

Responsible for guiding tours, answering questions of prospective students and aiding with demonstrations.

Aberystwyth

Responsible for running a small team of staff, completing health and safety paperwork, serving meals of a high quality in good time.

Bournemouth, United Kingdom

- Handling deliveries and stock takes.- Working as part of a small team to lead shifts.- Delivering Food of high quality to specification.- Filling Quality Control Documentation.

Bachelor’S Degree, Physics, 2:1

Activities and Societies: Student Ambassador and Peer Mentor Achieved a 1st in my Dissertation Project: " Chemistry of the Interstellar.

A Level, Physics, Chemistry, Drama, 3 A*-D