• Supporting applications & integrations across the Leading Hotels network of web-based tools including hotel booking engines, SalesCloud, and the Leading Hotels ESB built upon AWS & Dell Boomi• Salesforce Technical resource for the B2C and B2B Teams both running different business functions and data sets within one SFDC org• Release Manager over SFDC while coordinating with the other Dev teams for internal and vendor releases • Maintaining data integrity across multiple… Show more • Supporting applications & integrations across the Leading Hotels network of web-based tools including hotel booking engines, SalesCloud, and the Leading Hotels ESB built upon AWS & Dell Boomi• Salesforce Technical resource for the B2C and B2B Teams both running different business functions and data sets within one SFDC org• Release Manager over SFDC while coordinating with the other Dev teams for internal and vendor releases • Maintaining data integrity across multiple applications• Proving guidance and clarifying business needs for changing line-ups of developer consultants Show less

• Maintain expertise on TyMetrix’s web-based solutions and clients’ unique business processes, in order to offer insight and guidance around day-to-day operations and long-term strategic engagement• SME on all Client ←→ TyMetrix integrations and business-critical customizationso Responsible for identifying and isolating intermittent breaking points across all web service integrationso Escalate critical issues and engage appropriate resources across TyMetrix: IT Operations, Dev… Show more • Maintain expertise on TyMetrix’s web-based solutions and clients’ unique business processes, in order to offer insight and guidance around day-to-day operations and long-term strategic engagement• SME on all Client ←→ TyMetrix integrations and business-critical customizationso Responsible for identifying and isolating intermittent breaking points across all web service integrationso Escalate critical issues and engage appropriate resources across TyMetrix: IT Operations, Dev Support, & Account Managemento Maintain ownership of critical issues through resolutiono Create a client-specific “Playbook” for documenting the schedule and behavior of all custom enhancements and integrations to aid in on-going support across multiple teams • Business Analyst & Project Manager for custom development through Software Development Life Cycleo Evaluate feasibility of client requests and analyze optionso Document requirements with client stakeholders and end userso Deliver requirements to TyMetrix for pricing, scope, and estimated deliveryo Engage TyMetrix's resources to actively track project milestones and deliverableso Point-of-contact for User Acceptance Testing and deployment for all custom enhancements and market releaseso Document maintenance and support guidelines for each custom solution• Co-manager of every aspect of the UAT process with the client IT Solutions Delivery Managero Responsible for creating, planning, and scheduling User Acceptance Testing each quartero Develop user stories and test scripts for TyMetrix system and custom releaseso Generate test data and role-based logins in Staging/Test environmentso Facilitate successful UAT with minimal time constraints and disruptions for business userso Manually execute test cases before releasing software updates to the cliento Document, reproduce, and own all client-reported issues to TyMetrix during UATo Participate in end-to-end integration regression testing during each release Show less

Drove sales and revenue by assisting customers in making informed technical decisions. Primary point of contact with customers through 30-60 day sales cycleResponsible for solving technical issues and post-sales supportDeveloped solutions for client's data-capture requirements, primarily in inventory management and asset tracking managementResponsible for sourcing all stock for orders sold from multiple wholesalers and warehouses to meet promised delivery deadlines

Spearheaded new initiative to have all vendor product offerings submitted electronically for 2010 Catalog Review seasonWorked closely with twelve vendors to meet multifaceted deadline submission schedule for two separate corporate clients

Primary contact for Fortune 500 companiesLed weekly client meetingsServed as point person for client projects; working closely with IT Operations and Development to ensure all technical issues were identified and all projects were completed in a timely mannerConsulted with Account Managers to accurately interpret client needs and objectives

First point of contact for 1000+ users of multiple enterprise SAAS platformsResponsible for resolving 90% of calls without escalationHelped maintain FAQ/reference tickets based on personal documentation from client issuesDeveloped critical relationships with difficult clients through consistency, enthusiasm, and lucid communication