Providing product support in the shop/field for Ditch Witch, Kubota, and Mustang equipment lines.

Installed/removed piers and docks at customer locations. Maximize productivity manufacturing new piers for customers.

Spearhead operational success directing the production team at the Training Animation Facility (TAF). Drive performance strategically managing three separate disciplines; technical training development including Instructional System Design, 3D Animation, and Custom Programming implementing training in all popular platforms including mobile devices.Maximize productivity intelligently managing (17) team members delivering sophisticated coaching on client forecasted technical information.Deliver top support accurately generating client estimates and effectively facilitating outside vendor services. Innovatively developed a valuable off the shelf (OTS) training program acquisitioned by foreign clients.

Streamlined organizational goals comprehensively managing both Prime Product and Truck shops directing (5) Shop Supervisors, (3) Service Writers, (2) Field Service Dispatchers and (2) Warranty Analysts. Ensured unmatched quality assistance managing shop & in field truck, heavy equipment and major machine repairs including complete power train or machine rebuilds providing a second life to equipment. Slashed costs and maximized efficiency tactfully managing the parts and service sales budget by targeting improvement areas and eradicating waste; achieved company expense of 18% or less for several years.Instrumentally collaborated with team members on several six-sigma and strategic planning groups ultimately leveraging company growth and revolutionizing internal processes and procedures. Championed cleanliness and safety ensuring a 5 star contamination control work environment as mandated by Caterpillar. Cultivated a valuable operation conducting thorough employee performance appraisals for all positions; reviewed areas of success and improvement motivating team members to achieve more.

Managed (14) Truck Technician’s repairing Caterpillar truck engines. Prepared estimates, communicating with customers in person, and over the phone. I assisted with the development, and training of technicians. Coordinated job details with customers and technician’s up selling products and reviewing final invoices. Managed the company fleet of Service trucks, including preventative maintenance, and DOT inspections.

Worked as a Shop Technician in the truck shop diagnosing, and performing basic and major repairs on Caterpillar diesel engines both mechanically and electronically controlled.

Worked as a Shop Technician disassembling, inspecting and advising of engine failures for the 8.2 liter diesel engine. Overhauled engine components to be utilized in re-manufacturing of the 8.2 liter diesel engine