Benjamin Thomas Email & Phone Number

Special Assistance Team Lead within business resilience, forming part of BA’s humanitarian response.

London, England, United Kingdom

London Heathrow Airport, England, United Kingdom

As a First Service Specialist at British Airways, my primary responsibility is to provide exceptional service to our First passengers on our most premium routes. I have undergone specialised training to ensure that every detail is attended to, and that the highest standards of service are consistently maintained.Working alongside a team of like-minded service experts, I am responsible for coaching and supporting colleagues in order to ensure that they meet or exceed our customers' expectations. This includes providing feedback, sharing best practices, and helping to develop skills and knowledge across the team.In this role, I will be a key ambassador for British Airways, delivering the very best of our brand to our First customers.

London, United Kingdom

Ensuring safety of all passengers on board following standard safety and security standard operating procedures.Delivering excellent, attention to detail customer service to all customers including VIP’s, Gold Card, Business and First Class passengers ensuring a friendly and kind demeanour making myself approachable to everyone.Work with passengers and crew from a range of different cultural backgrounds as well as traveling worldwide and adhering to local practices.Require the ability to remain calm under intense pressure such as dealing with medical situations, in-flight fire & smoke and emergency landing situations/procedures.Clear, concise and effective communication between colleagues and customers is key within this role.

London, United Kingdom

Industry-leading fin-tech Company dealing with clients such as Goldman Sachs. Worked as part of the worldwide billings finance team based in the heart of the city. This role involved data entry, data cleansing and using advanced excel skills. High levels of accuracy were imperative.

North West Reigon, United Kingdom

Ensure that administration is dealt with in an efficient, correct and timely mannerUpdate and track online recruitment and information systems. Investigate and handle all email and telephone queries/HR issues and alert appropriate personnel.Field potential volunteer inquiries, liaise with volunteers, recruitment team, local units and medical decision makers on volunteer applications, and maintain ongoing volunteer records.

Manchester Airport

This was a temporary Contract.Consolidation of 10,000’s of archived files within the department as part of move from paper filing system to new incoming computer system.This temp role required lots of motivation, drive and resilience.

Manchester Airport

This role was a Temporary contract.Admin/Technical support to team that forecast and plan 1,500 Aviation Security Officers (ASO’s) operations.Dealt with telephone/email enquiries from ASO’s and communicated back with relevant department to resolve any issues.Assisted with the manual transferring of data from one system to new updated system.

Tignes, France

• Prestigious tour operator Mark Warner in their flagship hotel in the French Alps. • Personally managed a team of 10 chalet staff and part of the hotel management team responsible for 50 staff.• Oversaw cleanliness of the 60-room hotel ensuring all rooms and public areas were up to an extremely high standard of cleanliness inline with the French legislation.• Ensured correct stock levels were maintained and placed necessary orders for the housekeeping, restaurant, kitchen and bar departments chemical products.• Required exceptional organisation and communication skills dealing with HR/admin. Completed the staff rotas on a weekly basis.• Regularly covered the Restaurant Manager by leading restaurant shifts ensuring excellent level of customer service was delivered by the team.

Marple, Greater Manchester, United Kingdom

Hare & Hounds Public House, Marple, UKBar & Restaurant staff (Part Time)• Working on the bar preparing drinks.• Meet and greet of customers, arranging table plans, taking orders, serving meals.• Ensuring excellent levels of customer service was provided at all times.• Qualifications gained – Manual Handling, HACCP, Age Verification, Food Safety 2014