Don Bentley

Don Bentley Email and Phone Number

Problem Manager at Peraton @ Peraton
herndon, virginia, united states
Don Bentley's Location
Indianapolis, Indiana, United States, United States
About Don Bentley

• Problem Manager•

Don Bentley's Current Company Details
Peraton

Peraton

View
Problem Manager at Peraton
herndon, virginia, united states
Website:
peraton.com
Employees:
1829
Don Bentley Work Experience Details
  • Peraton
    Problem Manager
    Peraton Oct 2017 - Present
    Remote
    -ITIL Foundations, V3-Analyze root cause, identify known errors, coordinating actions to fix the error-Point of contact for problems-Review problem trends , driving improvement plans
  • Dxc Technology
    It Business Consultant Ii
    Dxc Technology Jan 2017 - Oct 2017
    Boise, Idaho Area
    Data analysis of center performance and identifying areas of improvement and training.
  • Hewlett Packard Enterprise
    Business Relations Supervisor
    Hewlett Packard Enterprise Jan 2007 - Jan 2017
    Boise, Idaho Area
    • Top ranked leader, directly responsible for a team of 20-25 people at the NMCI Service Desk• Implemented high visibility projects and briefed executive leadership- Collaborate with cross-functional teams of Engineers, System Administrators, Project/Product Managers and the highest level Navy Staff Members- Projects affected over 30,000 U.S. Navy and USMC Blackberry and iPhone users on the NMCI network, the world’s largest private mobility device network- Results: Smooth/timely business implementation, providing training and documentation and keeping Navy leaders informed with status reports • Identified areas of improvement to ensure business exceeded time and resolution rate goals- Results: Increased customer accessibility to their phone system from 7 to 20 days, increasing Customer Satisfaction and ease of access• Service Desk point of contact for mission critical and Navy/Marine V.I.P. Blackberry/iPhone issues •Implemented multiple projects into the Navy environment for BlackBerry/ iPhone features/upgrades, while providing self help solutions to identified problems• Managed iOS implementation for team, as well as Service Desk- Work closely with multiple people across diverse/cross functional groups- Helped train/coach other groups within the Service Desk- Developed/perfected a number of processes • Results: Team is one of the top 3 performers in organization, and in turn one of the top teams across the entire enterprise – Focus on Continuous Improvement - Always- Decreased Average Handle Time to 12.90 exceeding 15.02 goal, while addressing increased work load- Resolution Rate exceeded 1.32% points goal to 84,8%- Lost time was 2.74%, far below the goal of 6%- Adherence was 87.72%, more than meeting the goal- Increased CATW (Payroll) compliance; developed a new system to increase data accuracy- Collaborate with ROC team to ensure quality and productive teams
  • Hp Enterprise Services
    Team Lead
    Hp Enterprise Services Nov 2005 - Jan 2007
    Boise, Id
    Led 50+ Sub-contractors in their support of the U.S. Navy and USMCManaged hours and reporting

Don Bentley Skills

Leadership Microsoft Office Troubleshooting Team Leadership Project Management Customer Service Itil Team Building Management Training Process Improvement System Administration Networking Public Speaking Active Directory Business Process Improvement Technical Support Enterprise Software Microsoft Excel Business Process Windows

Don Bentley Education Details

Frequently Asked Questions about Don Bentley

What company does Don Bentley work for?

Don Bentley works for Peraton

What is Don Bentley's role at the current company?

Don Bentley's current role is Problem Manager at Peraton.

What is Don Bentley's email address?

Don Bentley's email address is so****@****aol.com

What is Don Bentley's direct phone number?

Don Bentley's direct phone number is +120872*****

What schools did Don Bentley attend?

Don Bentley attended Western Governors University, The Master's College.

What are some of Don Bentley's interests?

Don Bentley has interest in Collecting Antiques, Exercise, Home Improvement, Reading, Gourmet Cooking, Sports, The Arts, Home Decoration, Cooking, Grippers.

What skills is Don Bentley known for?

Don Bentley has skills like Leadership, Microsoft Office, Troubleshooting, Team Leadership, Project Management, Customer Service, Itil, Team Building, Management, Training, Process Improvement, System Administration.

Who are Don Bentley's colleagues?

Don Bentley's colleagues are Tim Revell, Lynne Blas, Blake Richardson, Cleveland Faison, Scott Marikian, Heidi Henderson, Bryan Manning.

Not the Don Bentley you were looking for?

  • Don Bentley

    Purdue University Graduate
    Wanatah, In
  • Don Bentley

    Round Rock, Tx
    4
    signaturescience.com, signaturescience.com, penguinrandomhouse.com, randomhouse.com

    4 +151253XXXXX

  • Don Bentley

    Avp Plant Manager At Madison Precision Products, Inc.
    Madison, In
    3
    yahoo.com, yahoo.com, madisonprecision.com

    1 (812) 2XXXXXXX

  • Don Bentley

    Gulf Coast Machinery Llc
    Foley, Al
    4
    gulfcoastmach.com, scottmach.com, netscape.net, comcast.net

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.