Bento Silva Email & Phone Number

Fresno, Ca, Us

Fresno County, California, United States

- Responsible for leading technical support for HP customers and service providers, maintaining customer satisfaction, preventing problems and proactively monitoring.

Boston, Massachusetts, United States

- Analyzed companies’ technology landscape and profile to propose project-based IT and security improvements, enhancing overall operational efficiency and data protection.

Fresno, California, United States

- Provide high-level technical support and troubleshooting for Apple devices to an average of 20 clients daily, strengthening customer relationships through personalized consultations and real-time issue resolution.

Brazil

- Created a comprehensive Cyber Intelligence strategic plan aimed at preventing and combating digital crime through detailed guidelines for financial institutions on responding to cyberattack incidents.- Utilized the Brazilian Army's SIMOC tool to simulate various cyberattacks, dividing teams into attackers and defenders, which enhanced the readiness of institutions to respond effectively.- Led training sessions for 200 employees across various banks, focusing on tactical, technical, and procedural best practices for crisis management and cyber incident response.- Oversaw contracts exceeding USD 1M with cybersecurity service providers, ensuring adherence to industry best practices and effective implementation of security solutions.- Initiated ongoing surveillance of emerging cyber threats and criminal activities on the deep and dark web, enhancing the overall security posture of the banking sector.

Brazil

- Led the evaluation and approval of a comprehensive "Best Practices Guide" for cybersecurity in the banking sector, ensuring alignment with market standards and compliance with the General Data Protection Law (LGPD).- Engaged 100% of FEBRABAN's 115 member banks in adopting the Cyber Lab's protocols, positioning the organization as a leader in Brazilian financial cybersecurity initiatives.- Managed a team of specialists from major financial institutions, focusing on cybersecurity, blockchain automation, and cryptographic technologies, to develop effective strategies for the banking industry.- Established guidelines for cloud security, critical infrastructure, and third-party security, enhancing overall cybersecurity practices within the financial sector.

Brazil

- Reduced the technology approval process from 90 days to 42 days by implementing agile methodologies and a streamlined workflow, ensuring that each department completes its tasks before progressing to the next.- Deployed Intel V-Pro technology for remote access and management of IT equipment, allowing the bank to monitor and control devices even when powered off, thus enhancing efficiency and legacy system management.- Led the establishment of INOVABRA LAB, unifying 16 dispersed laboratories to foster greater integration between technology and business sectors, driving innovation across the organization.- Introduced agile project management practices, significantly accelerating technology implementation cycles and yielding notable productivity gains and cost reductions.- Established collaborations with major tech giants such as IBM and Intel, resulting in significant operational improvements, such as reducing in-branch service time from 5 hours to 2 hours through immediate onsite technical support.

Brazil

- Played a key role in expanding online security monitoring from 17 to 1,000 out of 5,000 agencies within one year, leveraging expertise in CCTV systems.- Acted as the technical specialist for the security center, responsible for the approval of all technical equipment, ensuring they met the bank's stringent requirements.- Collaborated with a team to test, approve, and ensure the quality of a wide range of critical banking equipment, including computers, servers, routers, ATMs, and more.

Brazil

- Delivered high-level technical support to 22 executives, including the CEO and Vice Presidents, by setting up and structuring their equipment to ensure seamless connectivity with the bank.- Created over 10 comprehensive technical manuals for field technicians, covering areas such as CCTV systems, server maintenance, and Shell network support.- Trained 1,700 technicians over a month-long program, facilitating weekly sessions for groups of 15 to ensure a comprehensive understanding of the new manuals.- Provided advanced troubleshooting support for field technicians, resolving complex issues in person when telephone assistance failed, with monthly visits to regions as needed.- Developed tools and processes that reduced average problem resolution time from 2 hours to 20 minutes, significantly improving operational efficiency and reducing costs by empowering field teams to resolve incidents on the first visit.

Brazil

- Conducted 6 daily visits to bank clients for the installation, configuration, and training of critical software systems.- Installed essential software for bank clients, enabling direct banking connections for payroll processing, invoicing, and tax management.- Implemented software solutions for a grocery store chain, establishing 180 accounts across their units to streamline financial operations.- Ensured all necessary prerequisites were met on client equipment before installing software, guaranteeing seamless integration with banking systems.- Facilitated direct communication between client systems and the bank, enabling efficient batch processing of transactions and receipt generation.

Master Of Business Administration - Mba, Executive Management In Information Technology

Master Of Business Administration (Mba), Technological Innovation In Communication And Networks

Associate'S Degree, Information Technology Systems

Associate'S Degree, Cyber Security (Security+)

Activities and Societies: Security Concepts,Security Operations, Threats, Vulnerabilities, and Mitigations, Security Resilience, Security.