Proactively engage with customers to understand their needs, challenges, and objectives.Served as the primary point of contact for 25+ accounts, fostering trust and confidence in our partnership through the full customer lifecycleDeveloped success plans and a deep understanding of the customer's business and industry to provide tailored solutions and advice.Act as a customer advocate within the company, representing their feedback and needs to relevant teams.Ensure timely resolution of customer issues, cross-functional across the organization.Provide education and resources to customers to enable them to effectively use blueshift's products/services.Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.

Specialize in organizational and early scalability solutions to start-up businesses focused on online retail sales.Improved office operations for a small graphic design business, resulting in a 20% decrease in paper waste and an increase in scaled production capacity from 500pc to 1,200pc per week.Provided consultation to local massage therapy business, resulting in $1,000+ increase in monthly revenue.

Internal Promotion from parent company, National Chain, to facilitate in developing new product categories which include responsibilities:Established a streamlined error reporting and production benchmarks system, resulting in 15% less errors and $1.5M in revenue that accounted for 50% of the division’s total revenue in 2020.Implemented new office organization processes that led to a 20% increase in product samples delivered to prospective clients.Successfully completed six new item product development projects that generated $90,000 in revenue from May 2020 to February 2021.Introduced a series of proposals that led to $2,000/month reduction in paper waste. Supervised five-person team in development of luxury products that represented 40% of sales revenue for Q1 2021.Increased monthly sales of smaller clients by 10%, on average, in 2020.

Internal Promotion to facilitate in coordinating multiple departments which included now completed goals of: Strategize operating processes for establishing open credit terms for future and past clientele. Drive growth in customer retention for house accounts and increase size in clientele base. Increase collection rate for delinquent clients and reduce past due invoices. Credit Manager AchievementsNegotiated tailored payment plans with delinquent clients, increasing past due invoices paid by 60%.Designed and implemented the department’s first customer credit management system, resulting in an 8% reduction in monthly supply waste. Conducted 50+ due diligence credit checks on prospective clients. Presented recommendations for 36 clients, all of which were accepted, leading to $800,000 in sales that year.Maintained daily communication with 30+ clients and credit institutions. Client Services Manager AchievmentsManaged an active client list of 22 house accounts leading to $30,000 in sales every month. Supervised two temporary employees in data cleaning and entry, resulting in one promotion and two full time offers. Served as first point of contact for all new clients, assessed eligibility of 25+ potential clients daily and presenting recommended clients to senior management and sales teams.Introduced and assisted in onboarding of 5 clients that resulted in an additional $20,000 in sales every month.Reduced non-active client list by 63%, streamlining client service and reducing redundancies.Maintained a customer satisfaction rate of 93%.

Organized and developed successful completion product line for Chain division to drive up sales and interest into the company.Evaluated marketing materials with senior management, leading to the creation of a Marketing Task Force that produced deliverables resulting in a 15% increase in new clients.Analyzed market data of existing products to develop a new product line focused on popular styles, resulting in a 10% decrease in operating expenses and a 5% increase in orders. Managed a monthly production budget of over $2,000.