Benton Luu Email & Phone Number

Facilitated a seamless transition during the acquisition of Ascendify by Radancy, ensuring minimal disruptions to client experiences and maintaining the highest quality standards.Trained and mentored the customer support team in effectively navigating and utilizing our application, resulting in improved issue resolution times and enhanced customer satisfaction.Collaborated with cross-functional teams to provide valuable insights on testing methodologies, contributing to the development of efficient and comprehensive testing strategies.Played a pivotal role in resolving complex client issues, ranging from Postman integration to database queries and report generation, reinforcing strong client relationships.Conducted workshops for clients, enabling them to leverage the application to its fullest potential and empowering them to extract meaningful insights through hands-on guidance.

San Francisco Bay Area

Worked with a team of 3 QA Engineers to delivery a quality productOwn QA projects to ensure new features are releasedBlack box testing with mobile and desktop browsersWrite queries in PostgreSQL to verify data and event trackingPerformed API Testing with PostmanDocument management and creation for QA Process improvements and Test PlansWork closely with clients to identify issues and resolve them within a timely manner

San Francisco Bay Area

Web application focused on Talent Management and Acquisition.Worked closely with developers to effectively find, troubleshoot, and resolve issues, as well as ensure that implemented features met product requirements, using Agile methodologies.-Perform cross-browser and mobile testing to ensure consistency throughout platformsWrite test plans to detail approach testing of new featuresVerified tickets using JIRAUsed confluence for documentation