• Developed strong communication and organizational skills through working on group projects.• Proved successful working within tight deadlines and a fast-paced environment.• Resolved problems, improved operations, and provided exceptional service.• Demonstrated a high level of initiative and creativity while tackling difficult tasks.• Define, organize, and follow the different procedures guaranteeing the quality of the service.• Help the sales engineer to develop the commercial proposal.• Actively participate in the qualification of calls for tenders• Accompany the sales engineers in their efforts.• Installation, operation, and monitoring of network components.• Installation, operation, maintenance, and administration of various IS security elements (firewall, authentication and security mechanisms, VPN, etc.).• Maintenance of network operating and administration documents (Internet and telephony).• Where necessary, equipment patching and cabling.• Design network architectures for the IS.• Installation and configuration of infrastructures (physical and virtual servers, networks. Telephony, storage, messaging, and security).• Monitor and update the configuration and architecture of the information system according to changes.• Maintenance of operating systems (Linux, Windows) and software installed on them (Antivirus, updates, etc....)• Supervision and implementation of storage and backup/restore systems.• Identify, diagnose, and remedy malfunctions and incidents (analysis of system and application logs)• Assist development and production teams in selecting and implementing technical solutions.• Internal and customer technical support.• Work in collaboration with external service providers, suppliers, etc....• Installation of standalone applications at customer sites.• Define and monitor access rights according to user authorizations

• IT maintenance service with the various partners• Assistance for the preparation of national and international orders• Carrying out periodic inventories of stocks, in charge of the Logistic Team• Ensure the proper routing of the processing of purchase requests until the delivery of the goods.

• Define, organize and implement various procedures to ensure the quality of the after-sale procedures and process• Plan and follow up on the various Customer Service Index• Manage the technical activities related to the maintenance and repair of vehicles (mechanics, express service, paint, etc.)• Contribute to the growth of the after-sale by setting up actions, and special offers to improve customer loyalty • Follow up on the quality plans developed and ensure the progress of programmed actions• Participate and ensure the implementation of quality standards according to the local and international standard• Participate in the evolution of quality criteria.• Follow-up of productivity and profitability• Follow-up of returns and repeat jobs • Customer support• Customer satisfaction survey• Analysis of customer history and proposal of after-sales services and maintenance contracts

Monitoring EFA action plans.Monitoring productivity and business efficiency Monitoring Customer Feedback and return rateCustomer SupportCustomer Satisfaction Survey

• IT maintenance service with the various partners• Assistance for the preparation of national and international orders• Carrying out periodic inventories of stocks, in charge of the Logistic Team• Ensure the proper routing of the processing of purchase requests until the delivery of the goods.

• Installation and use of Linux Ubuntu for monitoring and reporting on the use of applications• Assembling Ethernet connection cable and repairing defective Ethernet and phone ports• Setting up new wire systems for servers• Diagnose hardware/software faults and solve technical and applications problems• Troubleshooting email and Internet connection issues.• Troubleshooting software and hardware problems.• Using Ticketing system software to keep track of users' need• Analyzing and diagnosing user problems (computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems.)• Reading and interpreting hardware and software manuals and providing necessary information to users.• Communicating and working with all levels of personnel in the field• Replacing system parts as required• Providing telephone, online, and face-to-face support to clients• Setting up new users’ accounts and profiles and dealing with password issues;• Conducting electrical safety checks on computer equipment• Testing and evaluating new technology• Setting up new users’ accounts and profiles and dealing with password issues

• Setting up and troubleshooting traffic lights • Setting up and troubleshooting line phones, wireless phones, wired phones, and internet connections for different divisions.

- Assisting developer with application improvement and configuration.- Diagnosis of devices with anomalies: update failure, connection failure between the device and the IOS or Android application- Identification of bugs in IOS and Android applications- Helping Customers resolve technical issues via mail- Helping customers with refunds

• Learning to deploy an application and Web Services.• Learning the basics of Java• Learning how to use Spring and hibernate

- Updating donor information and sending thank you notes- Updating Suffolk University alumni contacts and addresses- Data mining

- Troubleshooting email and Internet connection issues.- Troubleshooting software and hardware problems.- Using Ticketing system software to keep track of users' need- Analyzing and diagnosing user problems (computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems.)- Reading and interpreting hardware and software manuals and providing necessary information to users.- Communicating and working with all levels of personnel in the field

• Organizing and setting up schedules for other work-study students. • Monitoring and keeping computers up to date. • Helping students with their computer software and hardware issues. • Troubleshooting computer lab and students’ personal computers • Helping faculty set up the software for specific exams (TOEFL, SAT).