Ben Trites Email & Phone Number

I work with ambitious, growth-minded clients to steepen their growth trajectory, scale to support their growth, or solve complex operational problems with elegant, creative solutions. Through analysis of current business operations, identification of constraints, actionable scaling strategy and sustainable initiatives are derived to fuel revenue growth, operational efficiency, and cost optimization.● Assess and evaluate business performance metrics, identify gaps and constraints, and recommend strategies for improvement● Provide expert advice and guidance on corporate strategy, M&A, market entry/exit, and other growth-related initiatives

New York, Ny, Us

Austin, Texas, Us

Led specialized team of operators and analysts focused on scaling revenue across multiple lines of business.● Developed divisional growth strategy, derived from ground up analysis identifying $90M cost savings across back-office, Procurement, and Operations● Unlocked $25M in revenue generation and $10M reduction of opex by removing waste, increasing client retention, and maximizing current revenue sources without increasing the internal operational burden

Austin, Texas, Us

Formerly RigUp. Led specialized team of operators and analysts focused on scaling revenue across multiple lines of business.● Developed divisional growth strategy, derived from ground up analysis identifying $90M cost savings across back-office, Procurement, and Operations● Unlocked $25M in revenue generation and $10M reduction of opex by removing waste, increasing client retention, and maximizing current revenue sources without increasing the internal operational burden

Los Angeles, California, Us

Analyzed and ideated new revenue streams with low incremental overhead, high growth potential to build atop existing infrastructure.● Shaped the Product build of a new app experience for existing users, targeting a TAM of $1B● Built team to cover all stages of the sales cycle while carrying out a full Salesforce implementation ● Established and maintained white glove partnerships with over 200 local businesses

Los Angeles, California, Us

Built and led 300+ person org comprised of Sr. Managers to direct contributors, analysts, and PMs across 10+ functions including analytics, forecasting, platform administration, insights gathering, and others. Built and led EMEA Operations in Amsterdam. Crafted country level strategy and built teams that touch every aspect of the business, working across operations, product, community, partnerships, launch, and government relations.● Played a key role in the strategy and launch of operations across 10 countries and over 50 markets● Ideated and executed the growth strategy and operating model for remote mechanics and chargers while growingdomestic revenue over 50x● Originated and scaled comprehensive global BPO operations of 150+ agents, across two sites, supporting 14 languages● Created systems of coordination across global sites; 2 corporate HQs, 20 city offices, and 2 BPOsCoordinated the business intelligence team and Ops internal analysts to build dashboards and reports that directed the business. Drove the future vision of Mechanic Operations & Charger Operations with our Product team. Conceived and built team to forecast centralized operation processes. Created systems to support launch teams in new markets.

Santa Monica, California, Us

Rebuilt Operations, optimizing for solving of underlying issues through Product development.● Reduced failure demand of existing features 20% and accelerated resolution of issues stemming from new features● Created insights program to connect Product design teams with curated feedback from from users through email, in-appand social media channels● Expanded and restructured BPO engagement to allow for insight gathering while reducing costs 10%

Santa Monica, California, Us

Led B2C Support team and Product Quality team through operational and organizational redesign.● Brought standardization through flow mapping, documentation thereof, and control charts to monitor quality ● Rebuilt training program to be self-improving and reduced onboarding time by 50%

San Francisco, California, Us

● Built centralized, national onboarding team that achieved 14% lift of sign-up to first-trip and $100MM reduction of marketing spend annually● Partnered with Product engineers to incorporate machine learning into creation of bespoke software for inside Sales team● Researched multiple difficult and costly operations problems across core rides, Vehicle Solutions, and Uber Freight and developed or implemented operational solutions

San Francisco, California, Us

● Designed, evaluated, hired and led centralized team of 150+ individuals handling multiple lines of escalated support over multiple channels. Evaluate, establish and manage offshore BPO vendors

San Francisco, California, Us

● Increased supply and driver up time 15% across the SW market through formation of driver centers in Phoenix and Las Vegas to onboard new driver-partners through bottom of funnel and support existing

Valley Forge, Pa, Us

Managed all operational aspects of a 150+ employee contact center, including leading recruiting efforts, deriving and adhering to a staffing model and P&L. Oversaw management of $60B of client assets in 240k households, increasing retention 30MM YOY. Bested annual P&L forecast while garnering a 68:1 Gallup engagement ratio, highest in the company. Performed external talent evaluation for the division and internal specialty talent programs. Mentored many new and aspiring leaders across the company.

Valley Forge, Pa, Us

Built and led team of investment professionals in the management of $10B book of business. 10% growth in first year while raising NPS to 92%. Built operational framework and processes to target goals. Garnered highest Gallup engagement score in the division. Coordinated hiring and training of 100+ employees into Retail division. Led task force teams on various projects including LEAN engagement.

Valley Forge, Pa, Us

Collaborated with analysts and managers to ensure operational SLAs and staffing levels were met in order to optimize department’s productivity and efficiency. Made multiple improvements to processes that resulted in increased financial and operational efficiency including conducting a regression analysis on client wait time and NPS which resulted in a $50,000 savings through staffing. Developed training curriculum for seamless onboarding of new associates.

Valley Forge, Pa, Us

Resolved issues and performed management of clients’ investment accounts. Served as a coach, mentor, proctor and tutor to new associates to ensure alignment with corporate culture and ideals. Twice received commendation for exceptional performance. Training lead for new associate classes, including high-potential group and specialty associates. Internship as Training Delivery Coordinator, facilitating training and coaching for new employees.