Ben Tsai Email & Phone Number

Pittsburgh, Pa, Us

I'm advising multiple capstone project teams in the Master of Human-Computer Interaction (MHCI) program (http://www.hcii.cmu.edu/academics/mhci/capstone-project)

As a technical leader and scrum master, I am responsible for my team's performance and well-being. I participate hands-on in the entire software development lifecycle. I'm driving my organization to be more empathetic towards our customers and human-centered in how we design our solutions. I bridge the gap between engineering, user experience, product management and build partnerships across our teams.I founded and lead a user experience guild that brings UX designers, user… Show more As a technical leader and scrum master, I am responsible for my team's performance and well-being. I participate hands-on in the entire software development lifecycle. I'm driving my organization to be more empathetic towards our customers and human-centered in how we design our solutions. I bridge the gap between engineering, user experience, product management and build partnerships across our teams.I founded and lead a user experience guild that brings UX designers, user researchers, and engineers together. Our charter is to improve the collaboration across functions and raise the bar of product development practice. Show less

Home

I'm crafting great user experiences in the largest security organization in the world. The vision and mission of the company is clear. Our leaders live out the company values and it shows.## Scrum Master & Team Lead• Lead team meetings, retrospectives, and team-building exercises• Recognized across Cloud & Network Security org for Exception Achievement in Culture/Community-Building for improving team culture amidst pandemic (Q1 2020)• Established a scrum master guild to… Show more I'm crafting great user experiences in the largest security organization in the world. The vision and mission of the company is clear. Our leaders live out the company values and it shows.## Scrum Master & Team Lead• Lead team meetings, retrospectives, and team-building exercises• Recognized across Cloud & Network Security org for Exception Achievement in Culture/Community-Building for improving team culture amidst pandemic (Q1 2020)• Established a scrum master guild to grow and hone our org's development processes## Secure Firewall UI modernization• Managed a team of contractors to successfully update all our product's UI 100s of screens and various technologies). Post-launch, we achieved our highest NPS ever.• Collaborated with UX team to develop a design system used across the security business • Led workshop at cross-site UX leaders summit Show less

Pittsburgh, Pa

I served as product owner and full stack developer. I led our team retrospectives.

As the company's first full-time employee, I established core pieces of its culture: TDD/CI, collaboration.