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After 15 years as an engineering leader, I've noticed how companies build lackluster products because teams fail to collaborate and consider the human impact of their work. I've served as a catalyst at startups to Fortune 100s, bringing design, product management, and engineering together to bring value to customers.Specialties: Connecting people, user experience, fostering a thriving team culture, reducing friction.
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Technical LeaderCiscoPittsburgh, Pa, Us -
Adjunct Faculty InstructorHuman-Computer Interaction Institute - Carnegie Mellon University - School Of Computer Science Jan 2022 - PresentI'm advising multiple capstone project teams in the Master of Human-Computer Interaction (MHCI) program (http://www.hcii.cmu.edu/academics/mhci/capstone-project) -
Technical LeaderCisco Oct 2021 - PresentAs a technical leader and scrum master, I am responsible for my team's performance and well-being. I participate hands-on in the entire software development lifecycle. I'm driving my organization to be more empathetic towards our customers and human-centered in how we design our solutions. I bridge the gap between engineering, user experience, product management and build partnerships across our teams.I founded and lead a user experience guild that brings UX designers, user… Show more As a technical leader and scrum master, I am responsible for my team's performance and well-being. I participate hands-on in the entire software development lifecycle. I'm driving my organization to be more empathetic towards our customers and human-centered in how we design our solutions. I bridge the gap between engineering, user experience, product management and build partnerships across our teams.I founded and lead a user experience guild that brings UX designers, user researchers, and engineers together. Our charter is to improve the collaboration across functions and raise the bar of product development practice. Show less -
Senior Software EngineerCisco Jun 2016 - Oct 2021HomeI'm crafting great user experiences in the largest security organization in the world. The vision and mission of the company is clear. Our leaders live out the company values and it shows.## Scrum Master & Team Lead• Lead team meetings, retrospectives, and team-building exercises• Recognized across Cloud & Network Security org for Exception Achievement in Culture/Community-Building for improving team culture amidst pandemic (Q1 2020)• Established a scrum master guild to… Show more I'm crafting great user experiences in the largest security organization in the world. The vision and mission of the company is clear. Our leaders live out the company values and it shows.## Scrum Master & Team Lead• Lead team meetings, retrospectives, and team-building exercises• Recognized across Cloud & Network Security org for Exception Achievement in Culture/Community-Building for improving team culture amidst pandemic (Q1 2020)• Established a scrum master guild to grow and hone our org's development processes## Secure Firewall UI modernization• Managed a team of contractors to successfully update all our product's UI 100s of screens and various technologies). Post-launch, we achieved our highest NPS ever.• Collaborated with UX team to develop a design system used across the security business • Led workshop at cross-site UX leaders summit Show less -
Senior Software EngineerM*Modal Feb 2012 - May 2016Pittsburgh, PaI served as product owner and full stack developer. I led our team retrospectives. -
Software EngineerSoftware Design Solutions, Inc. May 2005 - Feb 2012As the company's first full-time employee, I established core pieces of its culture: TDD/CI, collaboration. -
Software Engineer (Contractor)Respironics Aug 2009 - Mar 2011 -
Software Engineer (Contractor)Vocollect May 2007 - Nov 2008 -
Software Test EngineerMarconi 2004 - 2005 -
Embedded Systems EngineerMaya Design, Inc. 2001 - 2002
Ben Tsai Skills
Ben Tsai Education Details
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Electrical And Computer Engineering
Frequently Asked Questions about Ben Tsai
What company does Ben Tsai work for?
Ben Tsai works for Cisco
What is Ben Tsai's role at the current company?
Ben Tsai's current role is Technical Leader.
What is Ben Tsai's email address?
Ben Tsai's email address is bt****@****cmu.edu
What schools did Ben Tsai attend?
Ben Tsai attended Carnegie Mellon University.
What are some of Ben Tsai's interests?
Ben Tsai has interest in Ios, Carnegie Mellon University, Google, Ipad Applications, Pittsburgh, Technology Trends, Ipad Accessories, Apple (Company), Ipad.
What skills is Ben Tsai known for?
Ben Tsai has skills like Mercurial, Javascript, Jquery, C#, .net, Winforms, Git, C++, Software Development, Agile, C, Perl.
Who are Ben Tsai's colleagues?
Ben Tsai's colleagues are Steven Chen, Alpha Mahanyele, Patrick Moreau, Carlos Mendoza, Venkat Moffit, Rajkumar Rajak, Piotr (Pj) Jarzynka.
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