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An IT professional and agile development advocate, with 19 years’ online & digital experience in the banking (8 years), enterprise software, digital agency, and travel industries. My leadership expertise includes running teams and technical management, simultaneous delivery of multiple projects and strong stakeholder relationship skills which enable me to deliver the optimum customer experience through effective software solutions. Qualifications* BSc (Hons) Software Engineering Degree (First Class Honours) 1994-1998 [Staffordshire University, (UK)] * Advance Sitecore developer 2012 [Sitecore Australia]* Scrum Master 2009 [Scrum Alliance]* Agile team member 2008 [Scrum Alliance]* Mini-MBA [Australian Institute of Management]
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Engineering ManagerMacquarie GroupSydney, Nsw, Au -
Chief Technology OfficerHealthshare Sep 2020 - PresentSydney, Nsw, AuHealthshare's mission is to connect and engage all health stakeholders to deliver optimal patient health outcomes. We seek to streamline and optimise information flow so the right information is delivered to the right patient/doctor at the right time.Our digital platform includes:• Healthshare.com.au• Referrals• BetterConsult• Fact SheetsHealthShare is an award-winning company, recognised for business growth and innovation in the healthcare sector:• Deloitte Technology Fast 50 Award in 2018 and 2014• Westpac Business of Tomorrow winner 2017• Deloitte Technology Fast 500 Award in 2017, 2016 and 2015 -
Engineering ManagerKpmg Australia Jul 2018 - Feb 2020Sydney, Nsw, AuKPMG Digital Delta provides end-to-end digital innovation and transformation services to help overcome this.KPMG Digital Delta helps organisations to embrace Digital Strategy, Artificial Intelligence & Cognitive, Internet of Things (IoT), Data, Analytics & Modelling, Mobile App & Web, and User Experience (UX) & User Interface (UI). As the Engineering Manager, reporting to the Technical Director, my main objectives are the creation and successful delivery of Applications that exceed the client's expectations. KPMG Digital Delta is the newest division in KPMG Australia and created from an acquired company Love Agency. My key responsibilities include:• People management for 4 reporting teams (iOS, Android, Web and QA)• Close cooperation with the Product, Design and Client services teams • Recruit and manage 27+ members• Full SDLC involvement from release capacity and sprint planning, delivery and support• Projects delivered using Azure / AWS capabilitiesClient sectors include Government agencies, financial institutions and sporting. -
Software Development ManagerRockend Feb 2017 - Jul 2018St Leonards, Nsw, AuAs Software Development Manager, reporting into the CTO, my main objectives are to continuously enhance Rockend’s flagship products including PropertyTree and develop the Ecosystem vision. My key responsibilities include:• People management for 6-8 reporting teams• Close cooperation between the Product and Support teams • Recruit and manage the cross-disciplinary global teams of 42+ members• Embedding a large-scale Agile approach• Full SDLC involvement from release capacity and sprint planning, delivery and support• Provided a world-class CI/CD pipeline to move Rockend towards the Ecosystem vision• Creation of standardised development practices, with the move to Service and Microservice architecture• Migration the existing product solution to be fully Azure PaaS contained• Executive level reporting -
Global Development DirectorHotschedules Mar 2014 - Feb 2017Austin, Texas, UsAs the Global Development Director, I was responsible for 7-9 global development teams composing of 35 to 45 staff.Key aspects of my roles:• Delivered using Agile software development using Scrum and Kanban• Improved the agile process used for global delivery• Developed and maintained a positive culture• Full SDLC involvement from release capacity and sprint planning, delivery and support• Creation and global rollout of standardised development practices• Focused on high velocity without compromising quality or stability of software developed• The use of diverse technology focusing on "the right tool for the job" from .NET through to Node.js• Executive level reporting -
Head Of TechnologyDt Jun 2012 - Sep 2013Melbourne, AuAs Head of Technology for DT Sydney, my main objectives were to create and develop commercial and cost effective online solutions for a range of blue-chip organisations including Tourism Australia, IBM, Vodafone, American Express, St George Bank, KFC, Nestle.With a deep understanding of client focused delivery, I have fostered strong client relationships through detailed understanding of my client’s requirements and successful delivery of end to end projects. By business partnering with the client; I can be responsive to their needs, selecting the most effective approach, not just developing in-house but working with vendors to deliver using the best of market products to produce the highest return on investment. -
Technical ManagerWestpac Jan 2008 - Jun 2012Sydney, Nsw, AuAs the Technical manager of the eSales development group my main objectives were to manage production, updating existing software and integration 3rd party products for the sales team on Foreign Exchange dealing floor and Internet. Important aspects of my work involved:• Stakeholder engagement from solution design to reporting.• Reporting on financial and deadline viability of the current projects. • Working with project managers to ensure we have adequate resources and deadline expectations can be managed. • Direct liaison with external teams, marketing, infrastructure, 1st & 2nd level support teams, other business areas consuming eSales products.• Scrum master, this involves making sure the agile process is adhered to with expected artefacts produced.• Technical leadership, taking projects through the entire SDLC, guiding technical direction and software architecture, ensuring development process is followed, reporting team metrics to management. -
Development Team LeadWeb Applications Uk Ltd Feb 2004 - Oct 2007As the IT Development Team leader I specialized in creating online software for the travel industry. I was responsible for directly managing key client relationships, this including solution design, scoping, costing, delivery schedule and maintenance. My development responsibilities included: delivery schedules, issue tracking, problem diagnosis, and on-going enhancements to the Traveller reservation system.
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Development Team LeadWestpac Mar 2000 - Nov 2003Sydney, Nsw, AuAs the Development Team Leader I worked delivering Westpac Institutional Bank’s growing online offering. My objectives were to deliver the first Corporate Online offering for Westpac, through never seen before functionality and customer experience. -
It AnalystHammond Suddards (Uk) Jul 1999 - Mar 2000
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Software DeveloperInfocom (Uk) Ltd Jun 1998 - Jul 1999
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Helpdesk AnalystAnalytical Services Division (Asd,) Department Of Social Security (Uk) Jul 1996 - Sep 1997Industrial placement
Ben Townsend Skills
Ben Townsend Education Details
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University Of StaffordshireSoftware Engineering -
Woodhouse Grove School
Frequently Asked Questions about Ben Townsend
What company does Ben Townsend work for?
Ben Townsend works for Macquarie Group
What is Ben Townsend's role at the current company?
Ben Townsend's current role is Engineering Manager.
What is Ben Townsend's email address?
Ben Townsend's email address is ty****@****ail.com
What is Ben Townsend's direct phone number?
Ben Townsend's direct phone number is +6113006*****
What schools did Ben Townsend attend?
Ben Townsend attended University Of Staffordshire, Woodhouse Grove School.
What skills is Ben Townsend known for?
Ben Townsend has skills like Microsoft Technologies, Linq, Stored Procedures, Asp.net Mvc, Microsoft Office Sharepoint Server, Oracle, Fx Options, Testing, Wcf, .net, Asp.net, Software Project Management.
Who are Ben Townsend's colleagues?
Ben Townsend's colleagues are Michael (Fcca) Tan, Liujun Zhou, Cfa, Courtney Mandel, Abhishek Gupta, Emily Austin, Shruti Khandelwal, Ludwig Boshoff.
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