-Responsible for the complete design and development of interactive operational reports, KPI dashboards, and automated reports used for measuring productivity and performance.-Acts as project manager for S4B operational reporting. -Provides in-depth analysis of S4B sales program performance data in order to improve efficiency, productivity and customer satisfaction.- Report on $40M/year sales program- Drive strategy by designing reporting applications and leveraging analytical skills- Collaborate with Executive Leadership in the Business Services Division by providing insights to make accurate business decisions- Investigate known issues and changes to KPI’s/trends in order to understand cause and impact in the sales program- Build rapport with sales agents in order to understand their needs and motivations to incentivize them- Drive revenue growth by identifying business opportunities through detailed trend analysis- Present complex data simply to ensure full comprehension of cross functional teams - Streamline automation of dashboard with powerful insight for Executive Leadership- Design user interfaces resulting in greater efficiencies and a professional finished product

-Designed Consumer Price Index Applications which resulted in new customers for the business and brought in 100K revenue. -Developed library of common functionality to generate reports, which allowed quick customization of dashboards, saved future development efforts, and standardized look and feel while strengthening corporate brand.-Developed automation of monthly KPI reporting tools, allowing customers to competitively position their brands, based on geographic, planogram, and promotional data.-Built tools to allow removal of statistical outliers from data, eliminating errors and leading to better competitive pricing decisions in a fragmented and developing market.-Investigated rules to calculate auditor payments, created a process, and automated generation of a payroll report, eliminating errors and saving 16 man-hours monthly.-Created custom reports to monitor brands, categories, channels and metrics -Improved competitive pricing strategies in a fragmented market through consumer price index tools

-Implemented the IBM Tivoli Monitoring 6.2 suite of products:o Tivoli Enterprise Monitoring Server (TEMS) and Portal Server (TEPS)o IBM Tivoli Service Request Manager (TSRM)o Tivoli Process Automation Engine (TPAE) o Change and Configuration Management Database (CCMDB)o IBM Tivoli Application Dependency Discovery Manager (TADDM)- Installed and Implemented Candle Management Server (Systems Management Software) ondistributed platformso Deployment and Configuration of endpoint agents (OS, DB, Universal agents).o Configuration of situations to trigger events based on threshold criteria-Technical writing and client presentations-Reviewed project dependencies, sequence of tasks, and estimated duration

-Interfaced with clients to determine problem.-Identified root causes through analysis of client environment and log files.-Created resolutions and technical documentation.-Implemented and tested changes in customer environments.-Resolved critical situations in customer environments.

-Developed and maintain build environment.-Reviewed requirement documentation and translated into technical specifications.-Tracked issues to ensure projects stayed on schedule.-Applications were network monitoring products based on WebSphere Portal Server and DB2.-Developed lightweight utility classes for database access.-Developed Java based TCP/IP UI which communicated with AS/400 on back end.-Designed, developed, and deployed new functionality and fixes to known issues.