Le service visiteurs est le pilier principal de la relation client. Il est le point de contact déterminant dans l’expérience client, il est à l’écoute des désirs et des besoins de chacun et veille à les satisfaire au mieux. Il gère l’ensemble des demandes entrantes de la clientèle individuelle, via téléphone, mail, via des contacts physiques dans les bureaux d'accueil ou hors les murs, sur les réseaux sociaux, via courrier ou sur le web. Objectifs :Offrir une expérience client la… Show more Le service visiteurs est le pilier principal de la relation client. Il est le point de contact déterminant dans l’expérience client, il est à l’écoute des désirs et des besoins de chacun et veille à les satisfaire au mieux. Il gère l’ensemble des demandes entrantes de la clientèle individuelle, via téléphone, mail, via des contacts physiques dans les bureaux d'accueil ou hors les murs, sur les réseaux sociaux, via courrier ou sur le web. Objectifs :Offrir une expérience client la plus positive possible au travers des différentes interactions que nous avons avec lui (emailing, site web, accueil, signalétique, …) • Informer et inspirer les clients • Développer un call center • Evaluer le service client • One stop shop pour le touriste• Simplifier et améliorer notre taux de réponse • Convertir un maximum de demandes et satisfaire au mieux les clients de visit.brussels en leur offrant un service personnalisé et de qualité ----Visitor Services is de pijler van de klantrelatie. Het is het beslissende aanspreekpunt in de klantbeleving. Hier wordt geluisterd naar de wensen en behoeften van elk individu en wordt ervoor gezorgd dat deze optimaal worden vervuld. De dienst beheert alle inkomende verzoeken van individuele klanten, via telefoon, e-mail, door face-to-face-contacten in de onthaalkantoren of daarbuiten, via sociale netwerken, per post of op het web.Doelstellingen:Een zo positief mogelijke klantervaring bieden door de verschillende interacties die we met hen aangaan (e-mailing, website, receptie, bewegwijzering,...).• Klanten informeren en inspireren• Het ontwikkelen van een callcenter• De klantenservice evalueren• Een one-stop-shop vormen voor de toerist• Vereenvoudiging en verbetering van onze respons• Een maximum aan aanvragen omzetten in tevreden visit.brussels-klanten, door hen een gepersonaliseerde en kwaliteitsvolle service aan te bieden Show less

- Supervision et encadrement de l’équipe d’accueil des visiteurs à l’exposition - Promotion et communication de l’exposition par la mise en œuvre de différents supports promotionnels- Mise en valeur de l’exposition en tant qu’outil de communication et de pédagogie à l’attention d’un large public aussi bien que d’un public avisé- Création et rédaction d’un guide du visiteur- Mise à jour du contenu de l’exposition (textes, audio et vidéo)- Suivi des réservations des groupes… Show more - Supervision et encadrement de l’équipe d’accueil des visiteurs à l’exposition - Promotion et communication de l’exposition par la mise en œuvre de différents supports promotionnels- Mise en valeur de l’exposition en tant qu’outil de communication et de pédagogie à l’attention d’un large public aussi bien que d’un public avisé- Création et rédaction d’un guide du visiteur- Mise à jour du contenu de l’exposition (textes, audio et vidéo)- Suivi des réservations des groupes - Poursuite de l’organisation des activités pédagogiques en cours et développement d’une nouvelle offre et de nouveaux supports pédagogiques- Prise en charge et encadrement des animations - Aménagement de l’espace pédagogique- Organisation de stages bilingues destinés à des enfants de 6 à 10 ans - Recherche de collaborations avec des associations, musées et institutions culturelles- Mise en place d’un système de statistiques de fréquentation de l’exposition- Développement et création d’objets de merchandising propres à l’exposition- Participation aux grands événements bruxellois par l’organisation d’activités spécifiques en lien avec ces événements- Gestion quotidienne du fonctionnement de l’exposition (suivi technique) Show less

Today, 184 nationalities live together in Brussels. Together they form this cosmopolitan region. The Belgians form the largest group, followed by the French, the Romanians and the Moroccans. Every day new people arrive and others leave. They all have their dreams, hopes and stories. These stories colour the story of Brussels.The MigratieMuseumMigration gives a permanent home to the stories of the first generation of guest workers, of the earliest inhabitants of the Petit-Château, of the… Show more Today, 184 nationalities live together in Brussels. Together they form this cosmopolitan region. The Belgians form the largest group, followed by the French, the Romanians and the Moroccans. Every day new people arrive and others leave. They all have their dreams, hopes and stories. These stories colour the story of Brussels.The MigratieMuseumMigration gives a permanent home to the stories of the first generation of guest workers, of the earliest inhabitants of the Petit-Château, of the expats, the war refugees, the Europeans who move freely within the EU and many others. It is a warm environment where visitors can discover Brussels and the lives of others through memories and souvenirs. Above all, it is a museum with plenty of room to share your own story.The MigratieMuseumMigration will never be finished. In this way, the museum is also a symbol of the constant dynamism of Brussels. Show less

- Lead a team of about 60 crew (employees and temps) with different nationalities, backgrounds, cultures, ages, etc.- Prepared daily planning, positions and breaks, using Office Excel- Took care of the planning of all crew, including looking for last-minute replacements- Managed, coordinated and supervised staff presence and the proper fulfilment of tasks- Was the permanent point of contact for the Contractor’s floor staff and interface with the Parliament’s security… Show more - Lead a team of about 60 crew (employees and temps) with different nationalities, backgrounds, cultures, ages, etc.- Prepared daily planning, positions and breaks, using Office Excel- Took care of the planning of all crew, including looking for last-minute replacements- Managed, coordinated and supervised staff presence and the proper fulfilment of tasks- Was the permanent point of contact for the Contractor’s floor staff and interface with the Parliament’s security services- Ensured the respect of the procedures- Met the requirements of the client, namely the European Parliament- Ensured training of new crew- Did briefings and debriefings in order to focus on the key features of each day and keep the crew motivated Show less

- Welcomed and informed the visitors in five languages (FR, NL, EN, DE, SP)- Animated a variety of games for groups of children, teenagers and adults in French, Dutch and English- Created a new game and a guided tour to extend the pedagogical offer- Opened, closed and managed the Bip building at weekends- Took part to various events as the Museum Night Fever, the Iris Day, the National Day and the Nocturnes- Lead groups of children during the so-called “Zinneke Stage”-… Show more - Welcomed and informed the visitors in five languages (FR, NL, EN, DE, SP)- Animated a variety of games for groups of children, teenagers and adults in French, Dutch and English- Created a new game and a guided tour to extend the pedagogical offer- Opened, closed and managed the Bip building at weekends- Took part to various events as the Museum Night Fever, the Iris Day, the National Day and the Nocturnes- Lead groups of children during the so-called “Zinneke Stage”- Collected and tabulated statistics using Office Excel Show less

Person in charge for the Sport Centre of Woluwe-Saint-Pierre- Managed up to 40 activity leaders- Dealt with the customers (children’s parents)- Managed the work contracts- Brought first aid in case of injuries- Managed the insurance contracts- Coordinated the planning of the activities (including access to the swimming pool and to the outside and inside fields and courts)- Managed the time before and after the activities- Managed the lunch time- Worked up to… Show more Person in charge for the Sport Centre of Woluwe-Saint-Pierre- Managed up to 40 activity leaders- Dealt with the customers (children’s parents)- Managed the work contracts- Brought first aid in case of injuries- Managed the insurance contracts- Coordinated the planning of the activities (including access to the swimming pool and to the outside and inside fields and courts)- Managed the time before and after the activities- Managed the lunch time- Worked up to 11 hours a daySports and activity leader for children and teens aged between 5 and 17- Lead many sports training courses and so-called “stages”- Served the hot meals during the lunch time Show less

- Guided groups through the museum- Livened up birthday parties, corporate events and many workshops for children, including theatre, cooking, fairy tales, painting and handcraft- Welcomed and informed the guests- Represented the museum at some events as the Iris day- Tidied the museum before and after the opening hours- Got on-the-job trainings

- Managed the animators and guides- Sold the entrance tickets and the souvenirs- Opened and closed the museum- Tidied the museum before and after the opening hours- Gave many explanations on all the activities, attractions and experiences available- Gave touristic information to some guests

- Guided birthday and scouts groups through the museum- Livened up birthday parties- Welcomed and informed the guests

- Worked in a renowned Flemish company- Set up the new company’s database- Did translations form Dutch into French