Benjamin Vella Email & Phone Number

Brussels, Belgium

• Le service visiteurs est le pilier principal de la relation client. Il est le point de contact déterminant dans l’expérience client, il est à l’écoute des désirs et des besoins de chacun et veille à les satisfaire au.
• Informer et inspirer les clients
• Développer un call center
• Evaluer le service client
• One stop shop pour le touriste
• Simplifier et améliorer notre taux de réponse

Région De Bruxelles, Belgique

- Supervision et encadrement de l’équipe d’accueil des visiteurs à l’exposition - Promotion et communication de l’exposition par la mise en œuvre de différents supports promotionnels- Mise en valeur de l’exposition en tant qu’outil de communication et de pédagogie à l’attention d’un large public aussi bien que d’un public avisé- Création et rédaction d’un.

Bruxelles, Région De Bruxelles-Capitale, Belgique

Today, 184 nationalities live together in Brussels. Together they form this cosmopolitan region. The Belgians form the largest group, followed by the French, the Romanians and the Moroccans. Every day new people arrive and others leave. They all have their dreams, hopes and stories. These stories colour the story of Brussels.The MigratieMuseumMigration.

Bruxelles, Région De Bruxelles-Capitale, Belgique

Région De Bruxelles, Belgique

- Lead a team of about 60 crew (employees and temps) with different nationalities, backgrounds, cultures, ages, etc.- Prepared daily planning, positions and breaks, using Office Excel- Took care of the planning of all crew, including looking for last-minute replacements- Managed, coordinated and supervised staff presence and the proper fulfilment of tasks.

Région De Bruxelles, Belgique

- Welcomed and informed the visitors in five languages (FR, NL, EN, DE, SP)- Animated a variety of games for groups of children, teenagers and adults in French, Dutch and English- Created a new game and a guided tour to extend the pedagogical offer- Opened, closed and managed the Bip building at weekends- Took part to various events as the Museum Night.

Région De Bruxelles, Belgique

Person in charge for the Sport Centre of Woluwe-Saint-Pierre- Managed up to 40 activity leaders- Dealt with the customers (children’s parents)- Managed the work contracts- Brought first aid in case of injuries- Managed the insurance contracts- Coordinated the planning of the activities (including access to the swimming pool and to the outside and inside.

Région De Bruxelles, Belgique

- Guided groups through the museum- Livened up birthday parties, corporate events and many workshops for children, including theatre, cooking, fairy tales, painting and handcraft- Welcomed and informed the guests- Represented the museum at some events as the Iris day- Tidied the museum before and after the opening hours- Got on-the-job trainings

Région De Bruxelles, Belgique

- Managed the animators and guides- Sold the entrance tickets and the souvenirs- Opened and closed the museum- Tidied the museum before and after the opening hours- Gave many explanations on all the activities, attractions and experiences available- Gave touristic information to some guests

Région De Bruxelles, Belgique

- Guided birthday and scouts groups through the museum- Livened up birthday parties- Welcomed and informed the guests

Région De Bruxelles, Belgique

- Worked in a renowned Flemish company- Set up the new company’s database- Did translations form Dutch into French