Ben Vivoda Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Cuscal is the largest independent provider of payments solutions for the Australian financial services sector. We partner with our clients to enable their entire payments ecosystem, so they can deliver the best payments experiences for their customers.We deliver this through our expert team, our ability to anticipate and our deep understanding of the.

Sydney, Australia

• Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider serving the financial services industry, driving innovation in payments, processing services, risk and compliance, customer and channel management.
• Introduced departmental guidance principles, empowered and encouraged managers and individual contributors to own and embrace RCA based continuous improvement. Net Promoter Score has increased between 2019 and 2021.
• Reduced people based operating expenses by 15% through process change, process automation and transitioning work between Centres of Excellence.
• Established a client and partner engagement model that has improved communications strengthened relationships, reduced issues and escalations, and improved service levels and satisfaction with the quality of our.
• Improved terminal service and reliability by implementing a vendor continuous improvement program, conducting RCA helpdesk call analysis and improving cycle management of software releases. This has resulted in a.

Sydney, Australia

• Reporting to the Director, Commercial Solutions, the task of this newly scoped role was to lead and direct all contracted business activities throughout contract lifecycle, for all of HP managed print services.
• Successfully returned the Managed Services business unit to growth in FY18, achieving double digit growth year over year.
• Developed and executed a workforce transformation plan. This involved redefining job functions, redeploying functions to low cost geographies, and developing a transition plan to evolve and elevate team skills. On.
• Established a comprehensive client governance structure that addresses formal and informal business review cadence, performance metrics, escalation change management, communication and opportunities.
• Delivered improvements on all four, focus customer KPIs - CSAT (Customer Satisfaction), Loyalty Index, NPS (Net Promoter Score) and DSAT (Customer Dissatisfaction). Zero DSAT achieved in FY18.
• Fostered and led a ‘make it better’ growth mindset, resulting in numerous process improvements and initiatives that are reducing the quote to cash cycle and improving productivity. Also strengthened collaboration and.

Sydney, Australia

• Reporting to the Managing Director, I was fully accountable for the performance of HP’s printing systems business in the region, which included the HP LaserJet, HP Inkjet and HP Officejet portfolios of hardware and.
• Consistently delivered business results at or above budget, delivering growth faster than market (consistent growth in hardware market share).
• Privileged to lead the team awarded ‘Best Printing Systems country, HP Asia Pacific and Japan’ in 2013 and in 2014.
• Led a cross functional team responsible for the local planning and execution of a major new product line and go-to-market realignment (via global acquisition). The 18-month readiness project involved significant change.
• Executed a print supplies (toner and ink) business model transformation, that involved fundamental changes to channel strategy, pricing strategy and operational cadence. Successfully returned the category (which faces.
• Was a key contributor to the local planning and successful execution of major global organisational realignments. Included the merger and consolidation of the HP Personal Systems and HP Imaging and Printing.

Sydney, Australia

• Reporting to the Vice President, Imaging and Printing Group, this was a dual role. I was accountable for the strategic direction, operational execution and end-to-end P&L performance for the consumer printing business.
• Grew inkjet and ink supplies total system revenue faster than any other sub-region in Asia 2009 to 2012. Grew gross margin (dollars and % of revenue) YOY from 2009 to 2012, in a category facing secular decline.
• Exceeded PC sales targets and grew PC sales value double digit YY
• Led the strategic development of Retail Photo Solutions (instore photo print kiosks). A new business opportunity created via global acquisition. Resulted in a large contract with a leading retailer, the first for HP.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia