Results-driven Senior Technical Officer with a proven track record in the glazing industry. I progressed to Group Head of Membership and Customer Relations for the Glass and Glazing Federation (GGF) and its subsidiaries, and in July 2024, I became the Managing Director. As Group Head, my focus was driving membership growth, enhancing engagement, and ensuring customer satisfaction. I successfully managed a portfolio of member companies, representing over £2.7 billion of industry turnover. My expertise includes UK legislation, industry standards, and technical guidance. I have extensive experience collaborating with government bodies to influence legislation and navigate industry challenges. Recognised for my exceptional senior management skills, I am adept at devising and implementing effective strategies. I possess strong public speaking abilities and have been extensively involved in top-level meetings and conferences. Additionally, I have expertise in site inspections, expert witness reports, and the international calibration of glass manufacturing equipment.